Every update makes your work a little easier

Uni-tel calls, Boligflow, a rebuilt Cmd/Ctrl+K quick search, an AI Performance report and a spam filter you can teach. Explore the September 2026 changelog.

IntegrationsAI AgentsInbox

The new AI Performance report in Herodesk shows how many of your real customer conversations the AI agent handled, resolved or handed over, period by period.

ReportsAI Agents

Tell Herodesk's AI spam filter in plain words what to always allow and always mark as spam, and accept rule suggestions based on what your agents do.

AutomationInbox

Connect a help center to your Herodesk live chat, and visitors can search and browse your articles and FAQs in the widget before they start a conversation.

Live chatHelp center

Quick search in Herodesk is rebuilt. Press Cmd/Ctrl+K to find any conversation, filter as you type, preview it and act on it without leaving your keyboard.

Inbox

Our Uni-tel integration is here. Recognise callers, answer or end calls and dial contacts with one click in Herodesk. Connect One-Connect to your support team.

IntegrationsChannels

Our Boligflow integration is now available. See tenant details, leases, rent, balances and open tasks in Herodesk while you reply to their support messages.

Integrations

The Got Your Back release: Flow, SLAs, Copilot and shared signatures. Explore the August 2026 Herodesk changelog for your customer service team.

InboxAI AgentsPlatform

Use Copilot across Herodesk to find conversations, customers and orders, then draft replies. Its new dock stays with you while you decide what to send.

AI AgentsInbox

Flow serves your Herodesk team one prioritised conversation at a time. Stay focused, avoid cherry-picking and prevent two people working on the same thread.

Inbox

Set first reply, next reply and resolution targets in Herodesk. Follow live SLA countdowns and escalate breaches to keep key conversations moving.

InboxReports

Manage email signatures centrally in Herodesk with per-inbox templates, merge fields and conditional blocks. Preview each signature before it reaches customers.

InboxPlatform

Connect your AI client to Herodesk through MCP using your own sign-in and permissions. Work with customer service data from Claude, ChatGPT or Cursor securely.

AI AgentsAPI

Sync contact fields and tags both ways between Herodesk and your commerce or CRM system. Match contacts by email and merge tags without deleting any.

IntegrationsPlatform

Search your connected webshop catalogue in the Herodesk reply editor. Add a customer-facing product link to your answer without leaving the conversation.

InboxIntegrations

Herodesk now suggests contacts that may be duplicates. Review the matching details and merge them in one click to keep customer information together.

PlatformIntegrations

Export filtered Herodesk conversation searches to CSV. Choose one row per conversation or per message to work with the data outside your inbox.

ReportsPlatform

Group contacts into companies in Herodesk and match them by email domain. See the account behind each conversation and keep related contacts together.

PlatformInbox

Group Herodesk agents into teams with a manager, inboxes and invitations. Give growing support teams structure while keeping the shared inbox.

PlatformInbox

Sign in to Herodesk through Google Workspace or Microsoft 365 using OAuth. Manage team access and offboarding, with exemptions logged for each user.

Platform

Protect Herodesk sign-ins with a second step. Enable two-factor authentication per user or account-wide, with an admin reset for a lost phone.

Platform

Follow a Herodesk conversation for change notifications and keep it in your Watched folder. Add watchers individually, in bulk or through a rule.

Inbox

Handle Facebook and Instagram comments in Herodesk by post. Reply publicly, move a conversation to private messages, add internal notes or hide a comment.

Channels

Four new integrations, Send later and AI anti-spam on every plan. Explore the July 2026 Herodesk changelog for your customer service team.

IntegrationsAI AgentsInbox

Write a reply now and schedule it for later in Herodesk. Add a personal delay of up to 30 seconds to catch mistakes before your message is sent.

InboxAutomation

Connect Spysystem with Herodesk to see orders, shipping details and live stock beside customer conversations. Give your team context for faster replies.

IntegrationsAI Agents

Connect Business Central with Herodesk to see customers, quotes, orders and invoices beside conversations. Give your team context for faster replies.

IntegrationsAI Agents

Connect HubSpot with Herodesk to see CRM contacts, companies, deals and tasks beside customer conversations. Give your team context for faster replies.

IntegrationsAI Agents

Connect Klaviyo with Herodesk to see marketing emails, discount codes and subscriptions beside conversations. Give your team context for faster replies.

IntegrationsAI Agents

New integrations, AI agent improvements and an API for sending messages. Explore the June 2026 Herodesk changelog for your customer service team.

AI AgentsIntegrationsAPI

Herodesk’s AI spam filter is now included in every plan. Incoming spam is sorted automatically so your support team can focus on messages from real customers.

AutomationAI AgentsInbox

AI goal tracking, EasyTable restaurant bookings and custom AI functions. Explore the May 2026 Herodesk changelog for your customer service team.

AI AgentsAutomationIntegrations

Connect EasyTable with Herodesk to see restaurant bookings and guest information beside customer conversations. Give your team context for faster replies.

AI AgentsIntegrations

Track goals and sales assisted by Herodesk AI agents. Link conversations to webshop orders or landing-page visits to see support’s role in revenue.

AI AgentsIntegrationsReports

Give your Herodesk AI agent access to data from your own systems through custom functions. Let it look up the information it needs to answer customer questions.

AI AgentsIntegrationsAPI

Connect WhatsApp Business to Herodesk and reply from your shared inbox. Start new conversations with WhatsApp templates alongside existing chats.

ChannelsAutomationInbox

WhatsApp Business, Homerunner shipping and free lite users. Explore the April 2026 Herodesk changelog for your customer service team.

AI AgentsChannelsIntegrations

Connect Homerunner with Herodesk to see shipments and delivery details beside customer conversations. Give your team context for faster replies.

AI AgentsIntegrations

Bring colleagues into Herodesk as free lite users to help with customer cases. Involve people with the answers without giving everyone a full support seat.

Platform

Herodesk AI Agents Autopilot answers questions and takes connected actions across email, live chat and social channels, even outside opening hours.

AI AgentsIntegrationsLive chat

AI Agents Autopilot, Lagersystem.dk and nearly 100 product improvements. Explore the March 2026 Herodesk changelog for your customer service team.

AI AgentsIntegrationsAPI

Connect Herodesk with Plecto to show customer service data on live dashboards. Give your team a clear view of support activity and team goals.

ReportsIntegrationsHelp center

Connect Lagersystem.dk with Herodesk to see order and warehouse information beside customer conversations. Give your team context for faster replies.

AI AgentsIntegrationsInbox

Returnflows, proactive Icebreakers and more AI agent settings. Explore the February 2026 Herodesk changelog for your customer service team.

Live chatAI AgentsAutomation

Icebreakers add proactive messages above your Herodesk chat widget. Greet visitors with a useful prompt and help customers start a conversation.

Live chatInbox

Connect Returnflows with Herodesk to see customers’ returns and claims beside customer conversations. Give your team context for faster replies.

IntegrationsAI AgentsLive chat

Shipmondo shipping, flexible live chat hours and AI agent improvements. Explore the January 2026 Herodesk changelog for your customer service team.

AI AgentsLive chatIntegrations

Connect Shipmondo with Herodesk to see orders, parcels, shipping labels and history beside customer conversations. Give your team context for faster replies.

IntegrationsReports

Set several live chat periods per day in Herodesk and choose when AI agents are available. Cover split shifts and offer AI help while your team is offline.

AI AgentsLive chat

Prepared AI reply suggestions and HTML source editing for signatures. Explore the December 2025 Herodesk changelog for your customer service team.

AI AgentsInboxLive chat

Connect Herodesk AI agents to your webshop so they can look up orders in conversations and answer delivery questions with the customer’s order data.

AI AgentsLive chatIntegrations

AI agent order lookup, a new spam filter and more automation events. Explore the November 2025 Herodesk changelog for your customer service team.

InboxAI AgentsLive chat

Herodesk’s new anti-spam engine analyses incoming email and moves obvious spam to junk, keeping the inbox clearer for customer questions.

AutomationInbox

Teammate mentions, email notifications and updated order verification. Explore the October 2025 Herodesk changelog for your customer service team.

AI AgentsHelp centerInbox

Mention teammates in Herodesk notes to bring them into a customer case. Notify the right colleague and keep the context in the conversation.

Inbox

Meet Herodesk AI agents: suggested replies for your team, a live-chat chatbot and a virtual assistant. Learn how to start using AI customer support.

AI AgentsIntegrationsPlatform

The AI Agents launch with suggested replies, a chatbot and a virtual assistant. Explore the September 2025 Herodesk changelog for your customer service team.

AI AgentsLive chat

API updates and performance improvements across the helpdesk. Explore the August 2025 Herodesk changelog for your customer service team.

InboxAutomationAI Agents

A notification centre, personal inbox sorting and snoozed conversations. Explore the July 2025 Herodesk changelog for your customer service team.

InboxAutomationAI Agents

Snooze a Herodesk conversation when it needs attention later. Clear it from your workload and have it return when it is time to follow up.

AutomationInboxHelp center

Arrange inboxes and Smart Folders in the order that suits you in Herodesk. Hide the items you rarely use so the conversations that matter are easier to reach.

Inbox

Choose when Herodesk sends browser or device notifications from the new notification centre. Follow relevant conversations with alerts that suit your work.

InboxIntegrations

Connect your systems to Herodesk with the new API and webhooks. Build integrations around support data and react to events in your workflows.

APIIntegrationsAutomation

The API and webhooks launch, Sitesage integration and design improvements. Explore the June 2025 Herodesk changelog for your customer service team.

APIIntegrationsAI Agents

Connect Reversio.io with Herodesk to see customers’ returns and return details beside customer conversations. Give your team context for faster replies.

Integrations

Drag-and-drop attachments, live chat FAQs and the Reversio integration. Explore the May 2025 Herodesk changelog for your customer service team.

IntegrationsLive chatAI Agents

Connect PeakWMS with Herodesk to see warehouse orders and shipping information beside customer conversations. Give your team context for faster replies.

IntegrationsAI Agents

Add Help Center FAQs to your Herodesk live chat so customers can find answers before starting a conversation. Choose the questions that help visitors most.

Help centerLive chatIntegrations

Drag files straight into the Herodesk message editor to attach them to a reply. The updated attachment workflow makes sharing documents with customers simpler.

Per-inbox translations, message search and customer-requested improvements. Explore the April 2025 Herodesk changelog for your customer service team.

InboxAutomationAI Agents

Herodesk search now looks inside sent and received messages and internal notes. Find details in customer conversations without opening every thread.

Choose automatic translation settings for each Herodesk inbox. Translate incoming messages and outgoing replies into the customer’s preferred language.

AI AgentsInbox

Create a Herodesk Help Center with support articles and FAQs. Give customers a searchable source of answers to use before contacting your team.

Help centerAI AgentsLive chat

The Help Center launch, faster live translations and conversation fixes. Explore the March 2025 Herodesk changelog for your customer service team.

Help centerLive chat

DanDomain GraphQL, automatic spam cleanup and live chat improvements. Explore the February 2025 Herodesk changelog for your customer service team.

AutomationLive chatAPI

Shopware integration, custom AI prompts in rules and spam cleanup. Explore the January 2025 Herodesk changelog for your customer service team.

AutomationAI AgentsChannels

Add your own AI prompts to Herodesk rules and analyse messages around questions that matter to your team. Use the answers to guide automated actions.

AI AgentsAutomation

Connect Shopware with Herodesk to see Shopware customers and their orders beside customer conversations. Give your team context for faster replies.

Integrations

Connect Flexfone business telephony with Herodesk to bring phone support closer to conversations. Give your team customer context when a call arrives.

Integrations

Flexfone phone integration, clickable numbers and editable subjects. Explore the December 2024 Herodesk changelog for your customer service team.

AutomationIntegrationsAI Agents

Use AI in Herodesk rules to analyse messages and automate support workflows. Build actions around message content so your team spends less time sorting.

AI AgentsAutomation

One-click live translations, GoldenPlanet integration and PeakWMS. Explore the November 2024 Herodesk changelog for your customer service team.

InboxIntegrationsAutomation

Translate customer conversations with a click in Herodesk. Live translation helps your team read messages and reply to customers across language barriers.

AI Agents

Connect GoldenPlanet with Herodesk to see orders, payments and shipping details beside customer conversations. Give your team context for faster replies.

IntegrationsAI AgentsChannels

AI translations, writing assistance, language detection and message analysis. Explore the October 2024 Herodesk changelog for your customer service team.

AI AgentsAutomation

SmartPack order actions in rules and more live chat languages. Explore the September 2024 Herodesk changelog for your customer service team.

AutomationLive chat

Pause or prioritise SmartPack WMS orders from Herodesk, manually or through rules. Stop dispatch while your team handles an order change request.

Automation

Conversation timestamps, sender selection and inbox improvements. Explore the August 2024 Herodesk changelog for your customer service team.

Live chatInboxIntegrations

Connect Pipedrive with Herodesk to see CRM contacts, deals and activities beside customer conversations. Give your team context for faster replies.

Integrations

Connect your own sender domain to Herodesk so customer emails come from your business address. Keep your brand recognisable while managing support in one inbox.

InboxChannels

Forward a Herodesk conversation to someone outside your team when you need their help. Share the relevant customer exchange directly from the helpdesk inbox.

AutomationPlatform

A refreshed design, updated email channels and the Dinero widget. Explore the July 2024 Herodesk changelog for your customer service team.

AutomationIntegrationsLive chat

Connect Dinero with Herodesk to see customer details and invoices beside customer conversations. Give your team context for faster replies.

IntegrationsChannelsLive chat

Smarter next-conversation navigation and updated live chat settings. Explore the June 2024 Herodesk changelog for your customer service team.

InboxLive chatAutomation

Live chat now shows typing activity and loads replies automatically in Herodesk. Follow customer conversations with live updates instead of refreshing.

InboxLive chat

Add Herodesk live chat to your website and help customers as they browse. Bring chats into your shared helpdesk alongside other support conversations.

Live chatIntegrationsChannels

The live chat launch, conversation quick actions and better inbox control. Explore the May 2024 Herodesk changelog for your customer service team.

AutomationInboxLive chat

Block unwanted contacts in Herodesk so future messages go to junk. Keep spam out of the working inbox and make real customer questions easier to find.

AutomationInbox

Build Herodesk rules to automate repeat support tasks. Set triggers, conditions and actions so your helpdesk works the way your team needs it to.

InboxAutomationAI Agents

Rules automation, the mobile app and Danish language support. Explore the April 2024 Herodesk changelog for your customer service team.

AutomationInbox

Herodesk is now available as an iPhone, Android and desktop app. Follow customer conversations and get notifications outside your browser.

Inbox

Use Herodesk in Danish with the new interface translation. Your team can navigate its support workspace in Danish while helping customers across channels.

Live collaboration, contact custom fields and a Magento 2 widget. Explore the March 2024 Herodesk changelog for your customer service team.

IntegrationsChannelsAutomation

See when colleagues view or reply to the same conversation in Herodesk. Live collaboration updates help your team avoid overlapping work and replies.

Connect Magento 2 with Herodesk to see Magento customer and order details beside customer conversations. Give your team context for faster replies.

Integrations

Add custom fields to Herodesk contacts and keep the details your team needs beside each conversation. Use the fields to organise support work.

AutomationInboxIntegrations

Broader search, conversation merging and PrestaShop and SmartPack widgets. Explore the February 2024 Herodesk changelog for your customer service team.

Inbox

Herodesk is bringing product changes into monthly release notes. Read the February 2024 announcement and follow new helpdesk features more easily.

IntegrationsInbox

Connect PrestaShop with Herodesk to see PrestaShop customers and order details beside customer conversations. Give your team context for faster replies.

Integrations

Connect SmartPack WMS with Herodesk to see warehouse orders and shipping details beside customer conversations. Give your team context for faster replies.

Integrations

Support reports, auto-saved drafts and new-message notifications. Explore the January 2024 Herodesk changelog for your customer service team.

InboxReports

Herodesk reports show conversation volume and your team’s customer service activity. Explore the data to understand how your support workload changes.

ReportsInbox

Herodesk now saves draft replies automatically, so navigating away from a conversation does not lose your work. Return to your saved draft and continue writing.

Inbox

Herodesk now alerts you when a new customer message arrives. Notice fresh replies in other browser tabs and return to the conversation that needs you.

Inbox

Getting-started guides, auto-responders and side conversations. Explore the December 2023 Herodesk changelog for your customer service team.

Automation

Set up auto-responders in Herodesk to acknowledge new customer messages across your channels. Let customers know their question arrived and what to expect next.

AutomationChannelsInbox

Facebook and Instagram channels, Ideal.shop integration and Smart Folders. Explore the November 2023 Herodesk changelog for your customer service team.

ChannelsInboxIntegrations

Connect Facebook Messenger to Herodesk and handle social messages alongside email. The new channel system brings more customer support into one inbox.

ChannelsIntegrationsLive chat

Connect Ideal.shop with Herodesk to see Ideal.shop customer and order details beside customer conversations. Give your team context for faster replies.

IntegrationsAPI

Tag contacts and conversations in Herodesk, then use Smart Folders to group important work. Build useful support views without moving messages.

InboxAutomation

Connect Shopify with Herodesk to see Shopify customers and their orders beside customer conversations. Give your team context for faster replies.

Integrations

Select several conversations and update them together in Herodesk. Bulk actions help your team manage a growing inbox without repeating each task.

Inbox

Shopify and WooCommerce widgets, bulk updates and personal signatures. Explore the October 2023 Herodesk changelog for your customer service team.

Inbox

Create an email signature in Herodesk and have it added automatically to outgoing messages. Keep your name and contact details consistent in every reply.

Inbox

Connect WooCommerce with Herodesk to see WooCommerce customers and orders beside customer conversations. Give your team context for faster replies.

IntegrationsAPI

CC and BCC recipients, quick replies and DanDomain and Shoporama widgets. Explore the September 2023 Herodesk changelog for your customer service team.

Inbox

Include the right people in customer conversations with CC and BCC in Herodesk. Add email recipients while keeping the conversation and its replies together.

ChannelsInbox

Save answers to common questions as quick replies in Herodesk. Add a reusable response, adapt it for the customer and spend less time writing it again.

InboxAutomation

Create a new contact and start a conversation from Herodesk. Reach out proactively while keeping customer messages and contact details together.

Inbox

Connect DanDomain and Shoporama with Herodesk to see customer and order details beside conversations, giving your team context for faster replies.

IntegrationsAPI

The first Herodesk release and the start of our customer service platform. Explore the August 2023 Herodesk changelog for your customer service team.