June 2025

Here’s the full list of everything we implemented in June 2025:

Major Product Updates

👨‍💻 API & Webhooks We’ve released a new API and webhooks, making it possible to integrate Herodesk with your own systems. [Read more here.]

↩️ New Sitesage Widget We’ve built a new integration with Sitesage.dk, which brings their AI engine directly into Herodesk.

🎨 Updated Design We’ve updated parts of the Herodesk product design to make it lighter and more user-friendly. The conversation widget on the right-hand side has also been refreshed. It now displays the most relevant data by default and hides the rest.

Other Product Updates

• Show the number of pending and open conversations under “Other conversations” in the right-side widget
• Open the conversation list on the correct conversation to prevent it from “jumping”
• Improved DKIM email signing to ensure alignment with sender domain
• Removed internal emails from CC
• Added a new Contact Custom Field type: Textarea (multi-line text field)
• Added a new Rule action to assign a conversation to the last user who replied
• Nicer and more descriptive error pages when an error occurs
• Improved display of emails in Herodesk, especially “quotes” when a full thread is sent in
• Enabled embedding of YouTube, Vimeo, etc., videos in Help Center articles

Bug Fixes 🪲

• Fixed bug where the conversation list didn’t update when new messages arrived
• Handled scenario where anti-spam bots click links in emails and invalidate signup links
• Fixed loading issues with some widgets in specific cases
• Forwarding a conversation using keyboard shortcuts could open incorrect windows
• Fixed bug where AI manipulation of message drafts removed inserted images

As always, we’ve also made a number of improvements “under the hood.” This time, we focused especially on caching, which makes Herodesk load faster, and we’ve also built a large number of automated tests to help prevent errors going forward.