WhatsApp integration
Help WhatsApp customers as a team
Give customers the convenience of WhatsApp and your team one place to help. Share the workload, keep the context and answer without switching apps.
Free VIP onboarding included for every customer.
WhatsApp customer support
Make helpful answers a team effort
Your WhatsApp Business messages arrive beside email and live chat. Everyone can see what needs attention, so a customer’s answer does not depend on one person.
- Share the workload.
- Bring WhatsApp conversations into the shared inbox. Assign each question to the right colleague and keep work moving when someone is away.
- Answer with the details at hand.
- Connect your webshop to see the customer’s orders beside the conversation, so you can help without searching another system.
- Keep the handover simple.
- Use internal notes to explain what a colleague needs to do next. The conversation and its context stay together.
AI agents
What the AI agent can do with WhatsApp
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
More time helping, less time coordinating
Bring WhatsApp Business into the same workflow as your other support, with assignments, notes and customer details beside the conversation.
- Connect your WhatsApp Business account
- Link your WhatsApp Business number from the Herodesk control panel and messages start flowing into your inbox.
- Unified shared inbox
- WhatsApp messages combine with email, live chat and your social channels in a single inbox.
- Reply from Herodesk
- Answer WhatsApp conversations without leaving Herodesk or opening a separate app.
- Notes & assignment
- Assign conversations to colleagues and add internal notes so the team can work together on a case.
- Tags & routing
- Organise conversations with tags and automated rules to prioritise and route high volumes of messages.
- Media & attachments
- Send and receive the images and files customers share over WhatsApp, right in the conversation.
- Customer context
- Connect a webshop and see the customer's orders and details next to the WhatsApp conversation.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”