Herodesk’s Got Your BackSee the release

Herodesk AI agents

Help customers, even after hours.

Herodesk’s AI agents can answer routine questions, take action and help your customers complete their orders, day and night. You spend less time on support and avoid losing sales to unanswered questions.

Free VIP onboarding with a product specialist

Instagram DM · Mette Sørensen

Hi! Where is my order #4812? It should have been here Monday.

Herodesk AI agent

  • Found order #4812 in your webshop
  • Pulled the tracking from the carrier

Hi Mette! Your parcel has shipped and is expected tomorrow before 12. Here’s your tracking link.

Solved while you were closed

22:41

Trusted by 100s of webshops, B2B and SaaS companies across Europe.

  • Astma Allergi Shoppen
  • Bland Selv Frø
  • Dafis
  • Det Bedste Hjem
  • Fashion by Strand
  • Finicc
  • Handelshuset Aulum
  • Happy Seasons
  • High on Life
  • Homeshop.dk
  • Hverdag.dk
  • Klædeskabet
  • liiteGuard
  • LirumLarumLeg
  • MuscleHouse
  • padellife
  • Pluspige
  • Poolworld.dk
  • Ree Park
  • Rito.dk
  • Shoporama
  • Smykkebixen
  • Supervin
  • VetNordic
  • Wally and Whiz
  • Watertrade
  • Watery
  • ZERV
  • ØnskeBørn

Two benefits for your business

Save time on support and help customers decide to buy

Spend less time on routine questions

Let your AI agent handle order tracking, product questions and routine customer enquiries. Customers get help straight away, while you and your team spend time where a person makes the difference.

Help customers who are ready to buy complete their order

Questions about sizing, delivery and returns can stop a purchase. An AI agent lets you answer customer enquiries around the clock and help shoppers take the next step towards buying.

Iben Birkebæk

MayaFreya

8/10

enquiries about returns, refunds, claims and product questions handled by AI

Read the customer story

See the sales after the conversation

Bring in revenue while your team is off duty

Data we’ve gathered at Herodesk shows that an AI agent can help you generate around €2,500 in additional revenue for every 1,000 conversations it handles. That’s possible because your AI agent keeps working while you’re off duty or busy with other tasks.

  • Track webshop orders and revenue after an AI conversation
  • Choose the attribution window; 48 hours is the default
  • Connect target-page visits to other goals, such as a completed signup
See how goal tracking measures sales

Goal tracking is included in the Herodesk Plus and Pro plans. It shows which purchases were completed after help from your AI agent. This figure is a customer benchmark, not a guarantee that every attributed sale is additional.

Goal trackingConversation#10248 · Product questionBlue jacket · Size M · Product link sharedResolved by AIafter 18 minutesCompleted orderOrder #10248Goal: webshop orderTotal€89Goal: webshop orderWindow: 48 hours

Herodesk reduced returns, improved our workflows and saved Rito significant costs

Jeppe Kornum

Jeppe Kornum

Head of Customer Service, Rito

Read the Rito story
24/7
help when customers are ready to buy
25
resolutions a month in the Free AI plan
29
languages, in and out
€2,500
monthly revenue after AI chat per 1,000 conversations reviewed

Customers with AI chat running around the clock generally see over €2,500 in monthly revenue per 1,000 conversations the agent handles.

See it in action

Work your team can hand over

See how an AI agent handles everyday repetitive tasks, such as tracking an order or helping with a login. That’s time you can spend on more complex customer enquiries instead.

E-commerce

Cancel an order

A customer changes their mind before the parcel ships. The agent finds the order, checks it can still be stopped, and cancels it, refund and all.

Customer

Hi! Can you cancel my order? I accidentally ordered the wrong size.

Herodesk AI agentWorking on it…

  • Reading the message
  • Found order #10248 in your webshop
  • Checked it hasn’t shipped yet

No problem at all: I’ve cancelled order #10248 and started your refund. You’ll see it back on your card within 3-5 days.

Cancelled order #10248Refund started

On your terms

You decide how much your AI agent handles

Your AI agent can draft replies for you to approve, or send replies while you approve every action before it’s carried out. It can also handle both conversations and actions on its own. You decide.

AI agent settings
Channel settings saved

Choose a channel

How should AI help?

AI takes the first reply, even after hours.

ConversationLive chat
OB

Oliver Berg

Where is my order?

21:16

Hi! When will order #4812 arrive?

Tracking found#4812
AI agentReply sent · resolved

Your order is on its way and arrives tomorrow. Here’s your tracking link.

Track order
AI agentReply sent · resolved

How this request is handled

  1. Customer asks
  2. Look up order
  3. AI replies

An answer after hours. A person when it matters.

You choose the AI mode per channel and can change it anytime. Check replies, actions and handovers in your conversations and reports.

How pricing works

Customer service in every language

Help customers in their own language

Messages arrive in your inbox in your language. Every reply goes out in the customer’s. It works both ways across 29 languages, with the original kept alongside the translation. You can expand into new markets without hiring more customer service staff.

  • Detects each customer’s language on its own
  • Translates in and out, per inbox or per conversation
  • Help-center articles translate too
  • EN
  • DA
  • DE
  • SV
  • NL
  • +24

Herodesk AI saves time, improves quality, and lets us communicate with customers across languages.

Explore the possibilities

Everything your AI agent can do

Give your AI agent your knowledge, decide what it can do and track the results. Your team stays in control, with plenty of AI help along the way.

The AI agent

AI Agent knowledge base
Ground the AI agent in help center articles, past conversations, your website, and product data.
AI Agent actions
The AI agent looks up and acts on orders, returns, products, CRM records, bookings, and subscriptions.
AI Agent handover to human
The AI agent hands a conversation to a human when it can't resolve it.
AI Agent goal tracking
Attribute URL visits and ecommerce orders to AI agent conversations and report on them.
AI Agent fine-tuning
Build training and knowledge data for the AI agent from curated past conversations.
AI Agent playground
Test the AI agent's answers in a sandbox before you turn it on for customers.
AI Agent topics and Autopilot
Every conversation is sorted into a topic, and each topic can answer on its own, assist, draft, or stay human.

AI in the inbox

CopilotPlus
An AI assistant across the whole app that you chat with: it answers questions about your data, drafts replies, and takes actions you confirm.
AI suggested repliesPlus
AI drafts a ready-to-send reply for you to review, edit, and send.
Two-way translationPlus
Translate incoming customer messages for you, and your replies back into the customer's language.
AI spam filterFree
Automatically screens incoming messages for spam before they reach the inbox.
AI rule actionsPlus
Rule actions and conditions powered by AI, like auto-tagging and translating messages.
AI help-center authoringPlus
AI help writing help center content, SEO fields, and translations.

Straight answer

We’ll say it plainly

We don’t solve everything, and that’s a good thing. Many enquiries need you and your expertise. But AI agents can resolve 20–80% of the questions that reach your inbox, such as order status, delivery times and returns.

No 100% automation
Your AI agent handles the tasks you’d like to hand over. If an enquiry comes in that it can’t handle, it lets you know.
Full transparency
With Herodesk’s AI agents, you can see exactly what your agent told the customer and why it replied that way.
You set the level
You can configure your AI agent for each communication channel. For example, let it answer live chat enquiries on its own while requiring your approval for every email reply.

Customer stories

Our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk in their customer service every day.

Pay for resolutions

Try AI in your own customer service

Your AI plan is separate from your Herodesk subscription. Our Free AI plan gives you 25 resolutions a month at no extra charge. You can also choose from a range of paid AI plans to suit your team’s needs.

A resolution is a completed chatbot conversation or a suggested reply you use. Human handovers are not billed.

See resolution packages
  • 25resolutions / month

    Free

    +$1.73 per extra resolution

  • 100resolutions / month

    ≈ $0.79 per resolution

    $79 /month

    +$1.39 per extra resolution

  • 250resolutions / month

    ≈ $0.55 per resolution

    $137 /month

    +$0.79 per extra resolution

  • 500resolutions / month

    ≈ $0.39 per resolution

    Most chosen

    $194 /month

    +$0.68 per extra resolution

  • 1,000resolutions / month

    ≈ $0.34 per resolution

    $344 /month

    +$0.60 per extra resolution

  • 2,500resolutions / month

    ≈ $0.31 per resolution

    $769 /month

    +$0.54 per extra resolution

  • 5,000resolutions / month

    ≈ $0.28 per resolution

    $1,379 /month

    +$0.48 per extra resolution

  • 10,000resolutions / month

    ≈ $0.26 per resolution

    $2,586 /month

    +$0.25 per extra resolution

How AI helps your team

Discover the difference AI can make

Let AI answer routine questions, draft replies or translate conversations. Try it yourself and see how it helps you and your team day to day.

An agent that resolves on its ownTakes whole conversations end to end and acts on real orders.
AI Agent
An autonomous AI agent that answers customer conversations across chat, email, Messenger, and Instagram.
AI Agent actions
The AI agent looks up and acts on orders, returns, products, CRM records, bookings, and subscriptions.
AI Agent handover to human
The AI agent hands a conversation to a human when it can't resolve it.
Trained on your worldLearns from your own content and gets better with feedback.
AI Agent knowledge base
Ground the AI agent in help center articles, past conversations, your website, and product data.
AI help-center authoring
AI help writing help center content, SEO fields, and translations.
AI Agent fine-tuning
Build training and knowledge data for the AI agent from curated past conversations.
AI Agent playground
Test the AI agent's answers in a sandbox before you turn it on for customers.
Measured on outcomesSet goals and see what the agent actually resolves.
AI Agent goal tracking
Attribute URL visits and ecommerce orders to AI agent conversations and report on them.
At your team’s sideAI that drafts and suggests, so agents move faster.
Copilot
An AI assistant across the whole app that you chat with: it answers questions about your data, drafts replies, and takes actions you confirm.
AI suggested replies
AI drafts a ready-to-send reply for you to review, edit, and send.
Language and clean-upTwo-way translation and an inbox free of spam.
Two-way translation
Translate incoming customer messages for you, and your replies back into the customer's language.
AI spam filter
Automatically screens incoming messages for spam before they reach the inbox.
AI in your workflowsLet AI take actions inside your rules.
AI rule actions
Rule actions and conditions powered by AI, like auto-tagging and translating messages.

Questions, answered

Still unsure? Get in touch.

What counts as a resolution?

One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human, or the chatbot cannot answer, it is not a resolution and you are not billed.

Do AI agents cost extra?

AI plans are separate from your helpdesk subscription. The Free AI plan includes 25 resolutions a month at no charge; additional usage is billed. Paid AI plans cover the package you purchase, with no extra free allowance. A 100-resolution package covers 100 resolutions in total. Unused resolutions expire at the end of each billing period and do not roll over.

Will it go off-script?

You choose how much it does (autonomous, approve-first, draft-only or off) and it only answers from your own content. Change it per channel, anytime.

What if it can’t help?

It hands the conversation to a human the moment it should, with the full context attached. No dead ends.

Which languages does it handle?

It detects and replies in 29 languages, keeping the original beside every translation.

How do I see whether the agent helps generate sales?

Goal tracking is included in Plus and Pro. It links orders, revenue and visits to target pages to AI conversations within your chosen attribution window, which defaults to 48 hours. Customers with AI chat running around the clock generally see €2,500 in monthly revenue after customer interactions per 1,000 conversations the agent handles. It measures purchases after assistance, not proof that every purchase would otherwise have been lost.

Will you help us set up the AI agent?

Yes. All customers get free VIP onboarding through online video meetings with a product specialist. We guide you through setup until everything is up and running to your satisfaction.

What is an AI agent for customer service?

What is an AI agent for customer service?

An AI agent for customer service reads an incoming message, works out what it is asking, and answers it without a person in the loop. Where a chatbot follows a script somebody wrote in advance, an AI agent uses a language model to understand the message as written (including the ones nobody anticipated) and to reply in plain, natural language.

What separates a useful one from a demo is what it is connected to. Herodesk’s agent answers from your actual data: the real order, your own return policy, the customer’s history, your help-center articles. That is why it lives next to your systems through integrations rather than beside them.

What can AI realistically automate?

For most webshops and small teams, somewhere between 20% and 80% of incoming tickets are simple and repeated: where the order is, when it will arrive, how a return works, what a product does, the same five questions from the FAQ. Those are also the ones that eat the most hours, which is why automating them is worth so much more than the ticket count suggests.

The rest is judgement, and it should stay with your team. When the agent meets something outside what it can answer well, it escalates into the shared inbox with the full context attached, so whoever picks it up is not starting from the beginning.

What is the difference between an AI agent and a chatbot?

A traditional chatbot is rule-based. It follows a decision tree, and any question outside that tree becomes a dead end and a frustrated customer, which is why chatbots need constant maintenance and still disappoint. An AI agent is model-based: it reads free text, asks a clarifying question when a message is ambiguous, and answers from context and live data. There is no tree to build or keep up to date.

AI can also help customers complete a purchase when a question would otherwise hold them back. Goal tracking connects subsequent orders and target-page visits to AI conversations within your chosen attribution window. It shows revenue after assistance, helping you judge the value alongside time saved. See pricing for resolution pricing or webshops for ecommerce examples.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum

Jeppe Kornum

Head of Customer Service · Rito

From a Herodesk customer

€25,000

saved on return handling

“Herodesk reduced returns, improved our workflows and saved Rito significant costs”

Read the customer story