Herodesk AI agents
Help customers, even after hours.
Herodesk’s AI agents can answer routine questions, take action and help your customers complete their orders, day and night. You spend less time on support and avoid losing sales to unanswered questions.
Free VIP onboarding with a product specialist
Instagram DM · Mette Sørensen
Hi! Where is my order #4812? It should have been here Monday.
Herodesk AI agent
- Found order #4812 in your webshop
- Pulled the tracking from the carrier
Hi Mette! Your parcel has shipped and is expected tomorrow before 12. Here’s your tracking link.
Solved while you were closed
22:41
Trusted by 100s of webshops, B2B and SaaS companies across Europe.
Two benefits for your business
Save time on support and help customers decide to buy
Spend less time on routine questions
Let your AI agent handle order tracking, product questions and routine customer enquiries. Customers get help straight away, while you and your team spend time where a person makes the difference.
Help customers who are ready to buy complete their order
Questions about sizing, delivery and returns can stop a purchase. An AI agent lets you answer customer enquiries around the clock and help shoppers take the next step towards buying.

MayaFreya
8/10
enquiries about returns, refunds, claims and product questions handled by AI
See the sales after the conversation
Bring in revenue while your team is off duty
Data we’ve gathered at Herodesk shows that an AI agent can help you generate around €2,500 in additional revenue for every 1,000 conversations it handles. That’s possible because your AI agent keeps working while you’re off duty or busy with other tasks.
- Track webshop orders and revenue after an AI conversation
- Choose the attribution window; 48 hours is the default
- Connect target-page visits to other goals, such as a completed signup
Goal tracking is included in the Herodesk Plus and Pro plans. It shows which purchases were completed after help from your AI agent. This figure is a customer benchmark, not a guarantee that every attributed sale is additional.
Herodesk reduced returns, improved our workflows and saved Rito significant costs

- 24/7
- help when customers are ready to buy
- 25
- resolutions a month in the Free AI plan
- 29
- languages, in and out
- €2,500
- monthly revenue after AI chat per 1,000 conversations reviewed
Customers with AI chat running around the clock generally see over €2,500 in monthly revenue per 1,000 conversations the agent handles.
See it in action
Work your team can hand over
See how an AI agent handles everyday repetitive tasks, such as tracking an order or helping with a login. That’s time you can spend on more complex customer enquiries instead.
Cancel an order
A customer changes their mind before the parcel ships. The agent finds the order, checks it can still be stopped, and cancels it, refund and all.
Customer
Hi! Can you cancel my order? I accidentally ordered the wrong size.
Herodesk AI agentWorking on it…
- Reading the message
- Found order #10248 in your webshop
- Checked it hasn’t shipped yet
No problem at all: I’ve cancelled order #10248 and started your refund. You’ll see it back on your card within 3-5 days.
Sent
Track a delivery
The classic “where’s my order?”. The agent pulls the live carrier tracking and answers with a real delivery window, so your team never switches tabs.
Customer
Where’s my package? It still hasn’t arrived and I need it this week.
Herodesk AI agentWorking on it…
- Found order #10251
- Pulled live tracking from the carrier
Good news: your parcel is out for delivery and should arrive tomorrow before 12:00. Here’s your live tracking link so you can follow it.
Sent
Check an order
A business customer needs an update before planning their next delivery. The agent looks up the order in your connected system and shares its status, so your team does not have to check it manually.
Customer
Has our latest order shipped? We need to plan for the delivery.
Herodesk AI agentWorking on it…
- Found the customer’s order history
- Looked up order #B-2210
- Checked its shipping status
Your order #B-2210 has shipped. Here’s the tracking link so you can follow the delivery.
Sent
Answer a how-to
An onboarding question that already lives in your docs. The agent reads your help center and replies with the exact steps, so your team isn’t retyping the same guide.
Customer
How do I invite a teammate and set their permissions?
Herodesk AI agentWorking on it…
- Searched your help center
- Found “Managing your team”
Happy to help! Go to Settings → Team → Invite, add their email and pick a role (Admin, Agent or Viewer). They’ll get an email to join. Here’s the full guide.
Sent
Help with sign-in
A customer cannot sign in. The agent finds the account-access guide in your help center and explains the steps, so they can get back to work without waiting for your team.
Customer
I can’t sign in. How do I reset my password?
Herodesk AI agentWorking on it…
- Searched your help center
- Found “Resetting your password”
Open the sign-in page, choose “Forgot password?” and enter your email address. Then follow the reset link in your email. Here’s the full guide to walk you through it.
Sent
Hand over to a human
Some conversations need a person (an upset customer, a judgment call, something outside the rules). The agent spots that, leaves an internal note for the team, and hands the conversation over with the full history. It never pretends to handle what it shouldn’t.
Customer
This is the third time my order has arrived damaged. I want a refund and to speak to a real person.
Herodesk AI agentWorking on it…
- Read the message
- Noticed a repeat problem and a frustrated tone
- Decided this is better handled by a person
Internal note
Heads-up: third damaged delivery for this customer (#10240, #10244, #10248). They’re upset and asked for a person, the full order history is attached.
On your terms
You decide how much your AI agent handles
Your AI agent can draft replies for you to approve, or send replies while you approve every action before it’s carried out. It can also handle both conversations and actions on its own. You decide.
Choose a channel
How should AI help?
AI takes the first reply, even after hours.
Oliver Berg
Where is my order?
Hi! When will order #4812 arrive?
Your order is on its way and arrives tomorrow. Here’s your tracking link.
Track orderInternal note
The parcel arrived damaged. The customer shared a photo and would like a replacement. Your team can decide what happens next.
Conversation + order + photo
How this request is handled
- Customer asks
- Look up order
- AI replies
An answer after hours. A person when it matters.
You choose the AI mode per channel and can change it anytime. Check replies, actions and handovers in your conversations and reports.
How pricing worksCustomer service in every language
Help customers in their own language
Messages arrive in your inbox in your language. Every reply goes out in the customer’s. It works both ways across 29 languages, with the original kept alongside the translation. You can expand into new markets without hiring more customer service staff.
- Detects each customer’s language on its own
- Translates in and out, per inbox or per conversation
- Help-center articles translate too
- EN
- DA
- DE
- SV
- NL
- +24
Herodesk AI saves time, improves quality, and lets us communicate with customers across languages.
Explore the possibilities
Everything your AI agent can do
Give your AI agent your knowledge, decide what it can do and track the results. Your team stays in control, with plenty of AI help along the way.
The AI agent
- AI Agent knowledge base
- Ground the AI agent in help center articles, past conversations, your website, and product data.
- AI Agent actions
- The AI agent looks up and acts on orders, returns, products, CRM records, bookings, and subscriptions.
- AI Agent goal tracking
- Attribute URL visits and ecommerce orders to AI agent conversations and report on them.
- AI Agent fine-tuning
- Build training and knowledge data for the AI agent from curated past conversations.
- AI Agent topics and Autopilot
- Every conversation is sorted into a topic, and each topic can answer on its own, assist, draft, or stay human.
AI in the inbox
- CopilotPlus
- An AI assistant across the whole app that you chat with: it answers questions about your data, drafts replies, and takes actions you confirm.
- Two-way translationPlus
- Translate incoming customer messages for you, and your replies back into the customer's language.
- AI rule actionsPlus
- Rule actions and conditions powered by AI, like auto-tagging and translating messages.
Straight answer
We’ll say it plainly
We don’t solve everything, and that’s a good thing. Many enquiries need you and your expertise. But AI agents can resolve 20–80% of the questions that reach your inbox, such as order status, delivery times and returns.
- No 100% automation
- Your AI agent handles the tasks you’d like to hand over. If an enquiry comes in that it can’t handle, it lets you know.
- Full transparency
- With Herodesk’s AI agents, you can see exactly what your agent told the customer and why it replied that way.
- You set the level
- You can configure your AI agent for each communication channel. For example, let it answer live chat enquiries on its own while requiring your approval for every email reply.
Customer stories
Our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk in their customer service every day.
Pay for resolutions
Try AI in your own customer service
Your AI plan is separate from your Herodesk subscription. Our Free AI plan gives you 25 resolutions a month at no extra charge. You can also choose from a range of paid AI plans to suit your team’s needs.
A resolution is a completed chatbot conversation or a suggested reply you use. Human handovers are not billed.
See resolution packages25resolutions / month
Free
+$1.73 per extra resolution
100resolutions / month
≈ $0.79 per resolution
$79 /month
+$1.39 per extra resolution
250resolutions / month
≈ $0.55 per resolution
$137 /month
+$0.79 per extra resolution
500resolutions / month
≈ $0.39 per resolution
Most chosen$194 /month
+$0.68 per extra resolution
1,000resolutions / month
≈ $0.34 per resolution
$344 /month
+$0.60 per extra resolution
2,500resolutions / month
≈ $0.31 per resolution
$769 /month
+$0.54 per extra resolution
5,000resolutions / month
≈ $0.28 per resolution
$1,379 /month
+$0.48 per extra resolution
10,000resolutions / month
≈ $0.26 per resolution
$2,586 /month
+$0.25 per extra resolution
How AI helps your team
Discover the difference AI can make
Let AI answer routine questions, draft replies or translate conversations. Try it yourself and see how it helps you and your team day to day.
An agent that resolves on its ownTakes whole conversations end to end and acts on real orders.
- AI Agent
- An autonomous AI agent that answers customer conversations across chat, email, Messenger, and Instagram.
- AI Agent actions
- The AI agent looks up and acts on orders, returns, products, CRM records, bookings, and subscriptions.
- AI Agent handover to human
- The AI agent hands a conversation to a human when it can't resolve it.
Trained on your worldLearns from your own content and gets better with feedback.
- AI Agent knowledge base
- Ground the AI agent in help center articles, past conversations, your website, and product data.
- AI help-center authoring
- AI help writing help center content, SEO fields, and translations.
- AI Agent fine-tuning
- Build training and knowledge data for the AI agent from curated past conversations.
- AI Agent playground
- Test the AI agent's answers in a sandbox before you turn it on for customers.
Measured on outcomesSet goals and see what the agent actually resolves.
- AI Agent goal tracking
- Attribute URL visits and ecommerce orders to AI agent conversations and report on them.
At your team’s sideAI that drafts and suggests, so agents move faster.
- Copilot
- An AI assistant across the whole app that you chat with: it answers questions about your data, drafts replies, and takes actions you confirm.
- AI suggested replies
- AI drafts a ready-to-send reply for you to review, edit, and send.
Language and clean-upTwo-way translation and an inbox free of spam.
- Two-way translation
- Translate incoming customer messages for you, and your replies back into the customer's language.
- AI spam filter
- Automatically screens incoming messages for spam before they reach the inbox.
AI in your workflowsLet AI take actions inside your rules.
- AI rule actions
- Rule actions and conditions powered by AI, like auto-tagging and translating messages.
Questions, answered
Still unsure? Get in touch.
What counts as a resolution?
One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human, or the chatbot cannot answer, it is not a resolution and you are not billed.
Do AI agents cost extra?
AI plans are separate from your helpdesk subscription. The Free AI plan includes 25 resolutions a month at no charge; additional usage is billed. Paid AI plans cover the package you purchase, with no extra free allowance. A 100-resolution package covers 100 resolutions in total. Unused resolutions expire at the end of each billing period and do not roll over.
Will it go off-script?
You choose how much it does (autonomous, approve-first, draft-only or off) and it only answers from your own content. Change it per channel, anytime.
What if it can’t help?
It hands the conversation to a human the moment it should, with the full context attached. No dead ends.
Which languages does it handle?
It detects and replies in 29 languages, keeping the original beside every translation.
How do I see whether the agent helps generate sales?
Goal tracking is included in Plus and Pro. It links orders, revenue and visits to target pages to AI conversations within your chosen attribution window, which defaults to 48 hours. Customers with AI chat running around the clock generally see €2,500 in monthly revenue after customer interactions per 1,000 conversations the agent handles. It measures purchases after assistance, not proof that every purchase would otherwise have been lost.
Will you help us set up the AI agent?
Yes. All customers get free VIP onboarding through online video meetings with a product specialist. We guide you through setup until everything is up and running to your satisfaction.
What is an AI agent for customer service?
What is an AI agent for customer service?
An AI agent for customer service reads an incoming message, works out what it is asking, and answers it without a person in the loop. Where a chatbot follows a script somebody wrote in advance, an AI agent uses a language model to understand the message as written (including the ones nobody anticipated) and to reply in plain, natural language.
What separates a useful one from a demo is what it is connected to. Herodesk’s agent answers from your actual data: the real order, your own return policy, the customer’s history, your help-center articles. That is why it lives next to your systems through integrations rather than beside them.
What can AI realistically automate?
For most webshops and small teams, somewhere between 20% and 80% of incoming tickets are simple and repeated: where the order is, when it will arrive, how a return works, what a product does, the same five questions from the FAQ. Those are also the ones that eat the most hours, which is why automating them is worth so much more than the ticket count suggests.
The rest is judgement, and it should stay with your team. When the agent meets something outside what it can answer well, it escalates into the shared inbox with the full context attached, so whoever picks it up is not starting from the beginning.
What is the difference between an AI agent and a chatbot?
A traditional chatbot is rule-based. It follows a decision tree, and any question outside that tree becomes a dead end and a frustrated customer, which is why chatbots need constant maintenance and still disappoint. An AI agent is model-based: it reads free text, asks a clarifying question when a message is ambiguous, and answers from context and live data. There is no tree to build or keep up to date.
AI can also help customers complete a purchase when a question would otherwise hold them back. Goal tracking connects subsequent orders and target-page visits to AI conversations within your chosen attribution window. It shows revenue after assistance, helping you judge the value alongside time saved. See pricing for resolution pricing or webshops for ecommerce examples.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Jeppe Kornum
Head of Customer Service · Rito
From a Herodesk customer
€25,000
saved on return handling
Read the customer story“Herodesk reduced returns, improved our workflows and saved Rito significant costs”
















































































