Herodesk’s Got Your BackSee the release

AI suggested replies

Herodesk Plus

The draft is ready. You decide.

AI writes a single, ready-to-send reply using the same knowledge and integrations as the AI agent, then stops and waits for you to review, edit and send it.

The problem

Full autonomy is a big first step

Plenty of teams want the speed of AI without handing over the customer relationship. The usual choice is all or nothing.

  • Not ready to let AI answer customers unsupervised
  • But writing every routine reply from scratch, all day
  • AI tools that either take over or do nothing
  • No way to get the speed while keeping the final say

Why teams love it

AI speed, human judgement

Suggested replies are the middle setting: the work is done, the decision is still yours.

Ready when you open it
On paid plans the draft can be prepared in the background, so the reply is waiting rather than being written while you watch.
The same knowledge as the agent
Drafts are grounded in your help center, past conversations and connected integrations, not generic text.
Always your call
Send as is, edit it first, or throw it away and write your own. Nothing goes out unreviewed.
A safe way to start with AI
See how well AI handles your conversations before you consider letting it answer on its own.

What’s inside

One good draft, on your terms

Deliberately a single suggested reply rather than a wall of options to choose between.

A single ready-to-send draft
One clear suggestion to react to, instead of several variants you have to compare.
Grounded in your sources
Uses the same knowledge base and integrations as the AI agent, so it can reference real orders and policies.
Prepared in the background
On paid plans, drafts can be written ahead of time when the agent is in review mode.
Or generated on demand
Ask for a suggestion whenever you want one, rather than having it always on.
Automated mail skipped
Automated and no-reply emails do not get drafts, so nothing is wasted on messages that need no answer.
Edit before sending
The draft lands in the normal editor, so quick replies, signatures and formatting all still apply.

Pricing

Herodesk Plus

From Herodesk Plus

AI suggested replies come with Herodesk Plus and above, alongside Copilot and the AI agent. Try any paid plan free for 14 days.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

AI suggested replies: automation with a human in the loop

The choice with support AI is usually framed as all or nothing: either it answers customers itself or you write every reply by hand. Suggested replies are the setting in between. AI drafts a single, ready-to-send reply using the same knowledge base and integrations as AI agents, and then stops. You review it, edit it, or discard it.

On paid plans the draft can be prepared in the background when the agent is in review mode, so the suggestion is already waiting when you open the conversation. Automated and no-reply emails are skipped. Because the draft lands in the normal editor, quick replies, signatures and formatting all still work: it is a starting point, not a separate flow.

For many teams this is the sensible first step into AI: you see how well it handles your real conversations before deciding whether to let it answer autonomously. AI suggested replies are part of Herodesk Plus and up, used by webshops, B2B companies and SaaS companies across Europe. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story