Astma & Allergishoppen

E-commerce

It removes a lot of stress, brings clarity, and ensures that no customer case slips through the cracks.

Kristina Andersen

Owner, Astma & Allergishoppen

0
bot replies, real people instead: 1
intro call, then convinced

What does your company do?

We are an online retailer that resells allergy-friendly products through our webshop www.astmaallergishoppen.dk. We sell non-medical products for people with asthma, allergies, eczema, or those who want to take preventive measures. Our product range includes allergy-friendly duvets, pillows, bedding, mattresses, and dust mite covers.

We also offer vacuum cleaners and steam cleaners specifically suited for allergy sufferers, as well as various products for improving indoor air quality: air purifiers, dehumidifiers, humidifiers, and more.

What is the goal of your business?

Our goal is to ensure that everyone in Denmark with allergies or asthma knows about our shop. We exist to minimize allergy and asthma symptoms, for both private customers and in the workplace.

Why did you choose Herodesk?

We had started receiving a large number of customer inquiries, and it was becoming completely unmanageable to run support from a regular inbox, especially for ongoing cases that required multiple people to be involved.

I started looking for solutions and initially came across Zendesk, but it felt overwhelming and packed with (AI) features I’d never use. And when I tried to reach their support, I only got responses from bots.

So I looked for alternatives and was immediately drawn to Herodesk because it’s Danish, and because there were actual people behind it that I could have a real conversation with.

After our first intro call, I was completely convinced. Their solution was exactly what I needed.

What is your favorite feature in Herodesk?

Honestly: everything. I love that you can create side conversations and gather all correspondence related to a case in one place.

The biggest positive surprise (something I hadn’t expected) is the quick replies. They save us so much time. We’ve added a bunch of standard replies that we quickly adapt and use when responding to customers.