Integration
Shopify integration
Herodesk integrates with Shopify and offers every Shopify webshop a free helpdesk and chat bot.
Free VIP onboarding included for every customer.
Helpdesk for Shopify
All your Shopify order data, right where you answer
When you open a conversation, the customer's email is looked up in Shopify and all their orders are shown: payment info, shipping info, tracking links, and more.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, order lines, totals, billing and delivery details, and full order timeline.
- Reply to customers faster.
- With order information at hand, the time it takes to solve a case drops, and faster replies mean happier customers.
- No more screen shuffling.
- Your support agents get everything they need in one tool. Focus on giving your customers best-in-class service.
Order actions
Manage orders without leaving the conversation
Herodesk acts on Shopify orders directly: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order with a reason, and choose whether to refund the payment, restock the items, and notify the customer.
- Put orders on hold & release them.
- Pause fulfillment when something's off (awaiting payment, fraud risk, wrong address or out of stock) and release it when it's sorted.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the order goes out.
- Jump straight into Shopify.
- Open any order or its status page in one click when you need the full picture.
Product lookup
Find any product without leaving the reply
Search your Shopify catalogue from the reply box, check price and stock, and put the product straight into your answer.
- Search as you type.
- Type a few letters of a product name and the matching products from Shopify show up right away: no order needed.
- Price and stock at a glance.
- Every result shows its variant, SKU, price and whether it's in stock, so you never promise something you can't ship.
- All your shops at once.
- Search one Shopify store or every connected shop in the same list, and see which shop each product came from.
- Put it in the answer.
- Pick a product and it goes straight into the message you're writing, so the customer gets a link instead of a description.
AI agents
What the AI agent can do with Shopify
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Put an order on hold
- Release a held order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Shopify#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Shopify integration includes
Set it up in a few minutes: no developers needed.
- Automatic order lookup
- Orders are matched automatically by the customer's email, with their phone number as a fallback.
- Order & payment status
- See financial and fulfillment status and the payment method at a glance: paid, pending, refunded, on hold and more.
- Shipping & tracking
- Carrier, tracking numbers and live tracking links for every fulfillment on the order.
- Itemized order lines
- Every product, quantity, variant, SKU and price, linked straight to Shopify.
- Customer & delivery details
- Billing and shipping addresses, company, phone and email on every order.
- Order timeline
- Follow the full history of each order without leaving the conversation.
- Order metafields
- Your custom order and customer metafields show up automatically.
- Multiple Shopify shops
- Connect as many Shopify stores as you like at no extra cost.
- Works with Shopify Plus
- Full support for Shopify Plus stores, with no special setup.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”