Success stories
Less time on support. More room to grow.
What changes when your team gets the right help? These businesses share the time they have saved, the service they have improved and the results they can see.
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Herodesk has become an indispensable part of our daily operations, saving us resources equivalent to two full-time positions.
2
full-time roles' worth of resources saved
1
click per standard reply
1
AI pass to set the tone

Camille Talebnasab
Warehouse & Procurement Manager, Winther Studios

It removes a lot of stress, brings clarity, and ensures that no customer case slips through the cracks.
0
bot replies, real people instead
1
intro call, then convinced

Kristina Andersen
Owner, Astma & Allergishoppen

Bagebixen.dk consolidates all inquiries in a central inbox, saves time, and ensures quick responses
3
channels, no system switching
0
duplicate work on inquiries

Michael Huus
Owner, Bagebixen

Herodesk centralizes support, improves collaboration, and helps deliver faster, more accurate customer service across channels.
5
daily users in Herodesk
2
channels in one inbox
1
clear owner per case

Anders Becker
Owner and CEO, Becker

Herodesk has transformed how we handle customer inquiries in our company
1
side-mail straight to the supplier
0
technical skills needed to start

Frederik Østergaard
Owner, Billigelogvvs

Herodesk has consolidated our communication across our many email addresses and social media platforms.
3
who replied, what, who's next
1
consistent voice across mailboxes

Jens Friis Felber
Owner, billigEmballage

We use Herodesk to handle thousands of inquiries with automated workflows, translations, and seamless integrations.
1,000+
inquiries handled
100×
easier everyday work
0
manual tagging of inquiries

Morten Hjortshøj Schrum
E-Commerce Specialist, Christmas Sweaters
Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.
10%
of the old system's features
3
webshops, one support team
1
keystroke to the next ticket

Mads Collin
E-commerce manager, Cykelshoppen
Herodesk focuses on **clarity and ease of use**, with no complicated special setups needed to make it work.
0
special setups to get going
2+
colleagues on the same case

Brian Reinhold Jensen
Owner, Dafis
Everything about Herodesk has improved our approach to customer service.
2
rules and macros running daily
1
WMS wired into support
0
automation the customer notices

Sabrina Pedersen
CEO, Fashionbystrand
After considering several of the major and well-known helpdesk systems, we chose HeroDesk because we simply assessed that it would be the best solution for us in the long run.
1
case, several parallel conversations
3
departments, suppliers and warehouses aligned

John Boye Rasmussen
Owner, Finicc

We chose Herodesk because we needed a flexible and user-friendly customer service system.
2
rules and workflows saving time
1
priority and owner set fast

Casper Holm
E-commerce Manager, Green-comfort

Herodesk makes it easy to have conversations in Facebook, mails, etc. in one place.
7
webshops in one system
3
channels in one place
1
inbox for every brand

Kenneth Storm
Owner, Handelshuset Aulum

The result is less stress, more productivity and more time to focus on what really matters.
2
deep integrations, WooCommerce and Smartpack
1
system replacing Zendesk

Mathias Haaning
Co-owner, HighHouse

Herodesk gives us an easy, clear overview of customer inquiries across our different shops.
4
colleagues in one shared inbox
3
channels in one overview
1
day response time

Mikkel Dam Jespersen
E-commerce Manager, Klædeskabet

Herodesk makes my day easier by consolidating all our communication channels into one platform.
1
Shopify order history in view
0
spam in the main inbox

Freja Nielsen
E-commerce marketing, LiiteGuard
We now experience that our emails are organized, which is really nice and manageable.
8/10
enquiries about returns, refunds, claims and product questions handled by AI
1
inbox split by country
1
direct line to Anders

Iben Birkebæk
Owner, MayaFreya

Herodesk saves us time and ensures that we always deliver a high standard of customer service.
5
channels in one place
2
markets in the same inbox

Anders Nielsen
Co-owner, Musclehouse

This benefits both our efficiency and the customer’s experience of our service.
4
channels in one inbox
3
brands run from one tool
1
tool for customers and suppliers

Kasper Pedersen
Co-founder & CEO, Padellife

Herodesk provides a better overview of ongoing inquiries, allowing us to work together to respond to customers quickly and efficiently.
0
inquiries handed over manually
1
live chat answering mid-purchase

Mathias Christoffersen
Owner, Plantepakken

We have chosen Herodesk over other solutions, because we wanted a simple system to gather all customer inquiries.
0
paper notes still in use
100%
of staff on the same information

Per Grønning
CEO, Poolworld

Herodesk centralizes customer inquiries, improves collaboration, and ensures fast, reliable support across countries and sales channels
1
click to the Shopify order
0
duplicate replies in busy periods
0
complaints about the switch

Trine Lyngberg
Customer Service & B2B, Purepower

Ree Park Safari optimizes handling of bookings and inquiries using Herodesk for faster responses and better structure.
3-7
staff answering guest inquiries
0
inquiries falling through the cracks
1
inbox instead of Outlook

Christina Vesterlund
Digital project manager, Reepark

It is easy and simple to use, which allows us to serve quickly, benefiting both the company and the customers.
2
shops in Denmark and Sweden
0
widgets or strange add-ons

Christian Lützhøf
E-commerce manager, Reservedele

Herodesk helps us provide precise and quick answers. It has saved us a lot of time.
1
macro, every detail included
1
responsible person per inquiry

Alexander Ripley
Owner & CEO, Scandimate
With all inquiries gathered in one place, webshop integration, and AI tools, we deliver faster support without language barriers.
1
AI draft waiting per inquiry
0
language barriers with automatic translation
2
systems connected: webshop and WMS

Steffen Wedege
CEO, Seniorshop
It’s just really easy that Herodesk has gathered all our support in one place, so we never miss any messages.
1
week between new improvements
0
waiting time when clicking
0
missed Messenger messages

Morten Vadskær
CEO, Shoporama
It’s super easy to gather all questions in one place, so none of them get lost in the email inbox.
1
owner running store and inbox
0
Instagram messages forgotten mid-reply

Gitte Jørgensen
Owner, Smykkebixen
Herodesk simplifies complex workflows and makes customer service faster and more streamlined.
5
webshops in one inbox
1
language for every market
<10
hours to get set up

Jakob Vad
CEO & Co-founder, Solarcamp
t3lshop
With Herodesk, T3Lshop has gained a flexible and user-friendly platform that optimizes customer support.
0
order lookups outside the chat
0
wait when testing signatures

Jonas Nielsen
Group Online Manager, t3lshop

With Herodesk we have all our customers questions in one place, regardless of how they contact us: email, Facebook, Instagram.
0
repeat answers written from scratch
0
guessing which emails were answered

Malene Bandholm
Owner, Tørrestativet
Herodesk gives us a unified overview of all inquiries across inboxes
2
ways to work: shared or split
4
service lines, one overview

Alexander Lundqvist
Co-CEO, United Facility Partners
Herodesk ensure optimal customer service and gives a great overview.
3
systems connected: webshop, CRM, email
0
manual data entry
1
live overview of all tickets

Lars Madsen
Partner, Watertrade
Watery saves time, gains better overview, and delivers faster responses with Herodesk’s simple workflow.
10
webshops in one overview
10×
easier to navigate
3
actions in a single shortcut

Emil Dam Andersen
Customer Support Manager, Watery

The user‑friendly interface and AI feature automate responses and saves time.
4
countries served from one chat
0
routine questions needing a human
0
scrolling through chat threads

Morten Pedersen
Manager, Westtrailer

Herodesk helps us save time, stay organized, and deliver faster customer service across all communication channels.
2
workshops on one shared overview
0
juggling between inboxes and platforms
1
thread, side conversations included

Jon Jørgensen
CEO, Ysr
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”



























