Herodesk’s Got Your BackSee the release

Success stories

Less time on support. More room to grow.

What changes when your team gets the right help? These businesses share the time they have saved, the service they have improved and the results they can see.

Winther Studios

Herodesk has become an indispensable part of our daily operations, saving us resources equivalent to two full-time positions.

2

full-time roles' worth of resources saved

1

click per standard reply

1

AI pass to set the tone

Camille Talebnasab

Camille Talebnasab

Warehouse & Procurement Manager, Winther Studios

Astma & Allergishoppen

It removes a lot of stress, brings clarity, and ensures that no customer case slips through the cracks.

0

bot replies, real people instead

1

intro call, then convinced

Kristina Andersen

Kristina Andersen

Owner, Astma & Allergishoppen

Bagebixen

Bagebixen.dk consolidates all inquiries in a central inbox, saves time, and ensures quick responses

3

channels, no system switching

0

duplicate work on inquiries

Michael Huus

Michael Huus

Owner, Bagebixen

Becker

Herodesk centralizes support, improves collaboration, and helps deliver faster, more accurate customer service across channels.

5

daily users in Herodesk

2

channels in one inbox

1

clear owner per case

Anders Becker

Anders Becker

Owner and CEO, Becker

Billigelogvvs

Herodesk has transformed how we handle customer inquiries in our company

1

side-mail straight to the supplier

0

technical skills needed to start

Frederik Østergaard

Frederik Østergaard

Owner, Billigelogvvs

billigEmballage

Herodesk has consolidated our communication across our many email addresses and social media platforms.

3

who replied, what, who's next

1

consistent voice across mailboxes

Jens Friis Felber

Jens Friis Felber

Owner, billigEmballage

Christmas Sweaters

We use Herodesk to handle thousands of inquiries with automated workflows, translations, and seamless integrations.

1,000+

inquiries handled

100×

easier everyday work

0

manual tagging of inquiries

Morten Hjortshøj Schrum

Morten Hjortshøj Schrum

E-Commerce Specialist, Christmas Sweaters

Cykelshoppen

Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.

10%

of the old system's features

3

webshops, one support team

1

keystroke to the next ticket

Mads Collin

Mads Collin

E-commerce manager, Cykelshoppen

Dafis

Herodesk focuses on **clarity and ease of use**, with no complicated special setups needed to make it work.

0

special setups to get going

2+

colleagues on the same case

Brian Reinhold Jensen

Brian Reinhold Jensen

Owner, Dafis

Fashionbystrand

Everything about Herodesk has improved our approach to customer service.

2

rules and macros running daily

1

WMS wired into support

0

automation the customer notices

Sabrina Pedersen

Sabrina Pedersen

CEO, Fashionbystrand

Finicc

After considering several of the major and well-known helpdesk systems, we chose HeroDesk because we simply assessed that it would be the best solution for us in the long run.

1

case, several parallel conversations

3

departments, suppliers and warehouses aligned

John Boye Rasmussen

John Boye Rasmussen

Owner, Finicc

Green-comfort

We chose Herodesk because we needed a flexible and user-friendly customer service system.

2

rules and workflows saving time

1

priority and owner set fast

Casper Holm

Casper Holm

E-commerce Manager, Green-comfort

Handelshuset Aulum

Herodesk makes it easy to have conversations in Facebook, mails, etc. in one place.

7

webshops in one system

3

channels in one place

1

inbox for every brand

Kenneth Storm

Kenneth Storm

Owner, Handelshuset Aulum

HighHouse

The result is less stress, more productivity and more time to focus on what really matters.

2

deep integrations, WooCommerce and Smartpack

1

system replacing Zendesk

Mathias Haaning

Mathias Haaning

Co-owner, HighHouse

Klædeskabet

Herodesk gives us an easy, clear overview of customer inquiries across our different shops.

4

colleagues in one shared inbox

3

channels in one overview

1

day response time

Mikkel Dam Jespersen

Mikkel Dam Jespersen

E-commerce Manager, Klædeskabet

LiiteGuard

Herodesk makes my day easier by consolidating all our communication channels into one platform.​

1

Shopify order history in view

0

spam in the main inbox

Freja Nielsen

Freja Nielsen

E-commerce marketing, LiiteGuard

MayaFreya

We now experience that our emails are organized, which is really nice and manageable.

8/10

enquiries about returns, refunds, claims and product questions handled by AI

1

inbox split by country

1

direct line to Anders

Iben Birkebæk

Iben Birkebæk

Owner, MayaFreya

Musclehouse

Herodesk saves us time and ensures that we always deliver a high standard of customer service.

5

channels in one place

2

markets in the same inbox

Anders Nielsen

Anders Nielsen

Co-owner, Musclehouse

Padellife

This benefits both our efficiency and the customer’s experience of our service.

4

channels in one inbox

3

brands run from one tool

1

tool for customers and suppliers

Kasper Pedersen

Kasper Pedersen

Co-founder & CEO, Padellife

Plantepakken

Herodesk provides a better overview of ongoing inquiries, allowing us to work together to respond to customers quickly and efficiently.

0

inquiries handed over manually

1

live chat answering mid-purchase

Mathias Christoffersen

Mathias Christoffersen

Owner, Plantepakken

Poolworld

We have chosen Herodesk over other solutions, because we wanted a simple system to gather all customer inquiries.

0

paper notes still in use

100%

of staff on the same information

Per Grønning

Per Grønning

CEO, Poolworld

Purepower

Herodesk centralizes customer inquiries, improves collaboration, and ensures fast, reliable support across countries and sales channels

1

click to the Shopify order

0

duplicate replies in busy periods

0

complaints about the switch

Trine Lyngberg

Trine Lyngberg

Customer Service & B2B, Purepower

Reepark

Ree Park Safari optimizes handling of bookings and inquiries using Herodesk for faster responses and better structure.

3-7

staff answering guest inquiries

0

inquiries falling through the cracks

1

inbox instead of Outlook

Christina Vesterlund

Christina Vesterlund

Digital project manager, Reepark

Reservedele

It is easy and simple to use, which allows us to serve quickly, benefiting both the company and the customers.

2

shops in Denmark and Sweden

0

widgets or strange add-ons

Christian Lützhøf

Christian Lützhøf

E-commerce manager, Reservedele

Scandimate

Herodesk helps us provide precise and quick answers. It has saved us a lot of time.

1

macro, every detail included

1

responsible person per inquiry

Alexander Ripley

Alexander Ripley

Owner & CEO, Scandimate

Seniorshop

With all inquiries gathered in one place, webshop integration, and AI tools, we deliver faster support without language barriers.

1

AI draft waiting per inquiry

0

language barriers with automatic translation

2

systems connected: webshop and WMS

Steffen Wedege

Steffen Wedege

CEO, Seniorshop

Shoporama

It’s just really easy that Herodesk has gathered all our support in one place, so we never miss any messages.

1

week between new improvements

0

waiting time when clicking

0

missed Messenger messages

Morten Vadskær

Morten Vadskær

CEO, Shoporama

Smykkebixen

It’s super easy to gather all questions in one place, so none of them get lost in the email inbox.

1

owner running store and inbox

0

Instagram messages forgotten mid-reply

Gitte Jørgensen

Gitte Jørgensen

Owner, Smykkebixen

Solarcamp

Herodesk simplifies complex workflows and makes customer service faster and more streamlined.

5

webshops in one inbox

1

language for every market

<10

hours to get set up

Jakob Vad

Jakob Vad

CEO & Co-founder, Solarcamp

t3lshop

With Herodesk, T3Lshop has gained a flexible and user-friendly platform that optimizes customer support.

0

order lookups outside the chat

0

wait when testing signatures

Jonas Nielsen

Jonas Nielsen

Group Online Manager, t3lshop

Tørrestativet

With Herodesk we have all our customers questions in one place, regardless of how they contact us: email, Facebook, Instagram.

0

repeat answers written from scratch

0

guessing which emails were answered

Malene Bandholm

Malene Bandholm

Owner, Tørrestativet

United Facility Partners

Herodesk gives us a unified overview of all inquiries across inboxes

2

ways to work: shared or split

4

service lines, one overview

Alexander Lundqvist

Alexander Lundqvist

Co-CEO, United Facility Partners

Watertrade

Herodesk ensure optimal customer service and gives a great overview.

3

systems connected: webshop, CRM, email

0

manual data entry

1

live overview of all tickets

Lars Madsen

Lars Madsen

Partner, Watertrade

Watery

Watery saves time, gains better overview, and delivers faster responses with Herodesk’s simple workflow.

10

webshops in one overview

10×

easier to navigate

3

actions in a single shortcut

Emil Dam Andersen

Emil Dam Andersen

Customer Support Manager, Watery

Westtrailer

The user‑friendly interface and AI feature automate responses and saves time.

4

countries served from one chat

0

routine questions needing a human

0

scrolling through chat threads

Morten Pedersen

Morten Pedersen

Manager, Westtrailer

Ysr

Herodesk helps us save time, stay organized, and deliver faster customer service across all communication channels.

2

workshops on one shared overview

0

juggling between inboxes and platforms

1

thread, side conversations included

Jon Jørgensen

Jon Jørgensen

CEO, Ysr

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story