Watery

The full story

What does your company do?

At Watery, we are Scandinavia’s leading retailer of swimming gear and everything for water sports. We operate 10 local webshops in Europe, helping all kinds of swimmers (young and old, big and small, at all levels) find the perfect equipment for everyday training, competition, and water experiences.

What is the goal of your business?

Our mission is quite simple: We want to make water activities more fun and accessible for everyone by offering the best equipment on the market combined with lightning-fast delivery and professional advice. We simply want to create the best purchasing and customer experience in the industry.

Why did you choose Herodesk?

We needed a system that could give us a better overview in a busy day-to-day, now that we have so many markets and continue to expand into more. Compared to our previous system, HeroDesk is built far more simply.

It’s literally 10 times easier to navigate, which means we spend less time on technology and more time on customers.

What is your favorite feature in Herodesk?

It’s a close race, but the automatic translation is a clear winner. It truly makes cross-border communication easy and simple.

That being said, I’m also a huge fan of the shortcuts. Especially the “Send, Close, Go to next email” function is brilliant.

It may sound like a small thing, but when answering many inquiries, it makes a huge difference in one’s flow.