For e-commerce & D2C brands
Spend less time on support and more time growing your online store.
Let AI handle routine tasks around the clock, and spend your time growing your business.
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Instagram DM · Mette Sørensen
Hi! Where is my order #4812? It should have been here Monday.
Herodesk AI agent
- Found order #4812 in Shopify
- Pulled live tracking from the carrier
Hi Mette! Your parcel is due for delivery tomorrow before 12. Here’s your tracking link.
Solved while you were closed
22:41
“Herodesk reduced returns, improved our workflows and saved Rito significant costs”
Trusted by 100s of webshops, B2B and SaaS companies across Europe.
Results from Rito
Fewer unnecessary returns. More money saved.
When customers ask to change or cancel an order, Herodesk’s AI rules automatically pause it in Rito’s systems before the parcels are dispatched. That means less return handling, lower costs and a much better customer experience.
- 4,500+
- Orders paused automatically at RitoCustomer change requests caught before packing and shipping, including outside office hours.
- €25,000
- Saved on return handling at RitoReported savings from avoiding unnecessary returns. A concrete customer result, with the full story below.
- 10+
- Countries served by RitoA small support team helps customers across languages and markets from the same inbox.
Goal tracking
Answer questions after hours and win more sales.
Customers using our AI agents on chat around the clock generally see around €2,500 in additional monthly revenue per 1,000 conversations the agent handles. Helping at the right moment can save a sale that might otherwise be lost.
- Help customers choose and complete their purchase – even when your team is offline.
- See completed orders linked to AI conversations in your goal-tracking report. Goal tracking is included in both Herodesk Plus and Pro.
- Choose your attribution window: 48 hours by default. Tracked revenue does not prove that every sale was an additional sale.
Sound familiar?
Three things quietly costing you orders
A missed message can cost you a sale. A simple routine question takes time you could have spent helping another customer. And you have far too many tabs open just to keep track of your communication channels.
- Messages get forgotten, and you notice too late
- An email lands at the bottom of a shared inbox on Friday afternoon. Nobody has seen it, and by Monday morning the customer has bought elsewhere.
- Too many channels in too many places
- Email in one tab, Messenger in another and Instagram on a colleague’s computer. No overview, no shared history, and the same customer might get two replies.
- You answer the same questions all day
- “Where’s my parcel?” for the 30th time before lunch. Each answer needs an order lookup, tracking and a message to the customer. Fortunately, you can automate these routine questions and free up your team to handle more complex enquiries.
A day in the inbox
Help your team save time on every customer enquiry
Answer delivery questions, handle returns and update orders directly in the conversation. Your team spends less time searching across systems, and your customers spend less time waiting for answers.
Delivery questions answer themselves
The AI agent matches the customer to your shop, finds the order, pulls live tracking from the carrier and replies with an ETA and a link, before anyone on your team sees it.
- Real order status and tracking, not a canned reply
- Works after hours, in the customer’s own language
- Hands over to you the moment something looks off
Returns without the back-and-forth
See the return and its status beside the conversation. Give the customer a clear answer without asking a colleague or searching another system.
- Return and RMA status right in the sidebar
- Connects to Returnflows, Revershero and Claimlane
- Suggests the exchange instead of the refund when it fits
Change an order without switching tabs
Wrong address, wrong size, changed their mind: cancel, hold, refund or fix the delivery address straight from the conversation, with the webshop updated in the background.
- Cancel, hold, release or refund in one click
- Fix a delivery address before the parcel ships
- You decide what the AI can do on its own
Email, chat, Instagram and WhatsApp in one place
Every channel your customers use lands in the same inbox, grouped by customer, so nothing gets missed and nobody answers the same question twice.
- Live chat, WhatsApp, Instagram, Facebook and email
- Grouped by customer with full conversation history
- Assign, snooze and add internal notes without leaving the thread
See it resolve
Watch a delivery question get resolved automatically
See a typical order-status question handled from start to finish while your team is off the clock.
Instagram DM · Mette Sørensen
Hi! Where is my order #4812? It should have been here Monday.
Herodesk AI agent
- 1Matched the customer to your Shopify storeRecognised Mette from her email and linked her to the shop.
- 2Found order #4812Pulled the order, its contents and status straight from Shopify.
- 3Checked live tracking with the carrierYour parcel is due for delivery tomorrow before 12.
- 4Replied with the ETA and a tracking linkIn Mette’s own language, in your shop’s tone of voice.
Hi Mette! Your parcel is due for delivery tomorrow before 12. Here’s your tracking link.
In the editor
Small tools that make the customer experience better
Find the right product, reuse a helpful reply and answer in the customer’s language. Small things that save your team plenty of time and help customers move closer to a purchase.
Your systems and tools
Reply with the order right in front of you
In Herodesk, you can see your customers’ orders alongside information from your warehouse system, shipping providers and more. That makes it easier and faster to give customers a helpful answer.
See our other integrations, or use the REST API and webhooks to connect the rest.
AI agents
Save support time with AI agents and help sales along
Your AI agent handles repeat questions and helps customers find the right product for them – even after your team has gone home. You choose which actions your AI agent can take.
- Give a clear answer about an order
- Finds the order, its contents and status in your webshop the moment a customer asks.
- Reassure customers waiting for a parcel
- Pulls the carrier’s tracking and sends the customer an ETA and a link.
- Catch an address mistake before shipping
- Updates the address in the webshop before the parcel leaves the warehouse.
- Avoid an unnecessary return
- Stops an order the customer changed their mind about, and starts the refund.
- Keep customers informed about returns
- Finds the customer’s return and its status the moment they ask, from your returns tool.
- Help shoppers find something to buy
- Uses your live catalog to answer product questions and help the customer choose, even at midnight.
Run it autonomously, approve-first, draft-only or off, per channel, changed whenever you like.
See what AI can take off your plate
MayaFreya
8/10
enquiries about returns, refunds, claims and product questions handled by AI
From shops like yours
Other online stores that no longer drown in order questions
Meet some of the teams already running all their support through Herodesk.
Herodesk brought all of our channels together and cut hours of manual cleanup after every live sale. The whole team finally has a clear overview.
Ken Primby
CEO, Pluspige
Herodesk saves us time and ensures that we always deliver a high standard of customer service.
Anders Nielsen
MuscleHouse
We handle bookings and inquiries much faster now, and everything has a much better structure.
Christina Vesterlund
Ree Park Safari
Herodesk makes my day easier by consolidating all our communication channels into one platform.
Freja Nielsen
LiiteGuard
After considering several of the major helpdesk systems, we chose Herodesk because we assessed it would be the best solution for us in the long run.
John Boye Rasmussen
Finicc.com
Pricing
Choose a plan that fits your team’s needs
You pay for the users you have and the AI resolutions you and your team need. No per-ticket charges and no minimum number of users.
- A free plan, forever, not a trial that runs out
- Per seat, per month, cancel whenever you like
- AI billed per resolution, so it only costs you when it works
Questions
Common questions from e-commerce teams
Does Herodesk connect to my online store?
The short answer is yes. Shopify, WooCommerce, Magento, Shopware, PrestaShop, DanDomain and many more connect to Herodesk out of the box, while the REST API covers the rest. Once connected, orders and tracking appear alongside every conversation.
Will the AI agent give incorrect delivery information?
Your AI agent uses your connected order and shipping data to answer delivery questions. You choose its permissions and can, for example, ask it to draft replies for you to approve before they are sent. You can give your AI more responsibility later.
Can my AI handle returns and exchanges?
Yes. Your AI finds the return and its status in seconds. It connects to Returnflows, Revershero and Claimlane, so the return itself is handled in the tool you already use.
What about customers who write in another language?
Incoming messages arrive in your language in Herodesk, while your replies are translated into the customer’s language. Herodesk supports translation across 29 languages and always keeps the original text beside the translation.
Will you help us get started?
Every Herodesk customer gets VIP onboarding included. In video calls, a product specialist guides you through getting started until everything is up and running and ready to use.
What is a helpdesk for e-commerce, and why does your webshop need one?
What is a helpdesk for e-commerce?
A helpdesk for e-commerce is software that gathers all your customer support in one place. Instead of juggling email, Facebook Messenger, Instagram DMs and live chat in separate tabs, you and your team work from a single shared inbox covering every message, whichever channel the customer happened to use.
For a webshop the difference is speed and precision. Online shoppers expect an answer in minutes rather than days, and they expect it to be right, which means whoever answers needs the order in front of them. That is why a webshop helpdesk connects to the shop itself through integrations, instead of being a mailbox with a nicer interface.
How can faster support help your webshop sell more?
A shopper who cannot find the right size, delivery details or return policy may leave before buying. Helpful answers at the moment of doubt give them a reason to keep going. A connected helpdesk also saves your team the order lookups and repeated replies that take time away from helping shoppers choose.
AI agents handle familiar support questions and help shoppers around the clock. Goal tracking shows orders completed after those conversations within an attribution window you choose, so you can see the revenue connected to that help. It measures what happened after the conversation; it does not prove that every purchase would otherwise have been lost. See pricing for the plans and included AI resolutions. Free VIP onboarding helps every customer get started.
Get more time to grow your shop
Start for free and connect your webshop with someone by your side. Every customer gets free VIP onboarding. In online video meetings, a product specialist guides you from the first connection until everything is up and running to your satisfaction.