MayaFreya

The full story

AI handles everyday service enquiries

Recent data from Maya Freya shows that Herodesk’s AI agent handles 8 in 10 enquiries about returns, refunds, claims and product questions. For the clothing webshop, that means AI takes on a substantial share of these everyday service requests.

What does your company do?

Maya Freya is a webshop that sells colorful leggings, capris, shorts, and tops under our own brand.

What is the goal of your business?

Our goal is to provide lightning-fast delivery, quality products, and ensure our customers feel seen and heard. We also aim to be their go-to choice when it’s time to refresh their wardrobe with everyday clothing. That’s why we constantly involve our customers in decisions regarding designs, colors, etc.

Why did you choose Herodesk?

As we grow and expand into more markets, we needed a tool to consolidate all our emails and segment them by different countries. We found this with Herodesk, which has a lot of great features for this purpose. It’s also reassuring to know that we can always reach Anders whenever we have questions.

What is your favorite feature in Herodesk?

Herodesk is still new to us, but we appreciate that we can delegate emails to different team members and have a better overall overview.

How does Herodesk make your daily life easier?

We now experience that our emails are organized, which is really nice and manageable.