Email integration
Answer email faster, together
Give customers a helpful answer without the forwarding chains. Connect your support mailbox in minutes and answer as a team, with clear ownership and the whole conversation in view.
Free VIP onboarding included for every customer.
See all integrationsLess inbox admin
Spend your time on answers, not forwarding
When everyone can see what needs a reply and who is handling it, your team spends less time coordinating and customers spend less time waiting.
- Know who is helping.
- Assign each email to a colleague or team, so the next step has an owner and important questions do not get lost in separate mailboxes.
- Get straight to the answer.
- Read the whole email thread as a conversation and pick up where your colleague left off, without asking the customer to start again.
- Solve it with your team.
- Ask a colleague in an internal note and keep their answer beside the email. Skip the forwarding chain and send the customer a clear reply.
Connect any mailbox
Your mailbox, connected in minutes
Type your address and Herodesk recommends the way in: a Microsoft sign-in for Microsoft 365 and Outlook, or IMAP and SMTP for any other mailbox. Every email you send is stored in its Sent folder.
- Sign in with Microsoft or Google.
- Microsoft 365 and Outlook.com mailboxes connect with a Microsoft sign-in. Signing in with Google for Gmail and Google Workspace is coming soon.
- IMAP for every other mailbox.
- Enter the password and Herodesk looks up the server settings for you, with manual settings as a fallback. Using two-step login? Use an app password.
- Or forward, like before.
- Prefer forwarding? Forward email to your Herodesk address and send replies from our mail servers under your own domain, set up with a few DNS records.
AI agents
What the AI agent can do with Email
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
An easier working day starts in your inbox
Keep your own addresses, reply in your brand’s name and cut the small tasks that slow every answer down.
- Multiple support addresses
- Connect support@, info@ or any address you answer from. Several addresses can land in the same inbox.
- Unified shared inbox
- Email sits alongside live chat and your social channels, so every conversation is in one overview.
- Email shown as threads
- Conversations are displayed like chats, making long email threads easy to read and work with.
- Quick replies
- Save predefined answers to common questions and insert them with a keyboard shortcut for faster handling.
- CC & BCC
- Add people to a conversation and they receive the full thread, including links to any attachments.
- Attachments kept safe
- All attachments are stored on our servers, so they are always available with the conversation.
- Notes & assignment
- Add internal notes, assign conversations to a colleague or team, and keep the full history in one place.
- Multiple inboxes
- Split questions by department, brand or function into separate inboxes, whether you are 1-5 people or a larger team.
- Send from your own domain
- When you forward email to Herodesk, send replies from your own verified domain instead of a default Herodesk address. Connected mailboxes send as themselves and keep every reply in their Sent folder.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4 to 6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”