Email integration
Answer email faster, together
Give customers a helpful answer without the forwarding chains. Bring your support addresses into one inbox, with clear ownership and the whole conversation in view.
Free VIP onboarding included for every customer.
Less inbox admin
Spend your time on answers, not forwarding
When everyone can see what needs a reply and who is handling it, your team spends less time coordinating and customers spend less time waiting.
- Know who is helping.
- Assign each email to a colleague or team, so the next step has an owner and important questions do not get lost in separate mailboxes.
- Get straight to the answer.
- Read the whole email thread as a conversation and pick up where your colleague left off, without asking the customer to start again.
- Solve it with your team.
- Ask a colleague in an internal note and keep their answer beside the email. Skip the forwarding chain and send the customer a clear reply.
AI agents
What the AI agent can do with Email
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
An easier working day starts in your inbox
Keep your own addresses, reply in your brand’s name and cut the small tasks that slow every answer down.
- Multiple support addresses
- Forward support@, info@ or any address on your domain into Herodesk. Several addresses can land in the same inbox.
- Unified shared inbox
- Email sits alongside live chat and your social channels, so every conversation is in one overview.
- Email shown as threads
- Conversations are displayed like chats, making long email threads easy to read and work with.
- Quick replies
- Save predefined answers to common questions and insert them with a keyboard shortcut for faster handling.
- CC & BCC
- Add people to a conversation and they receive the full thread, including links to any attachments.
- Attachments kept safe
- All attachments are stored on our servers, so they are always available with the conversation.
- Notes & assignment
- Add internal notes, assign conversations to a colleague or team, and keep the full history in one place.
- Multiple inboxes
- Split questions by department, brand or function into separate inboxes, whether you are 1-5 people or a larger team.
- Send from your own domain
- Send replies from your own verified domain instead of a default Herodesk address, so answers look like they come straight from your brand.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”