Get to know us
Your support team deserves a team behind it
We built Herodesk so you can spend less time managing customer service and more time helping people and growing your business. And we are here to help you make it happen.
- More time for your business.
- Bring your conversations and customer data together, answer faster and let AI take care of repeat questions. Your team gets room to do more.
- Your data stays in the EU.
- Your customer data is hosted in Germany. Our AI runs on our own infrastructure in Denmark and Germany.
- Free VIP onboarding for everyone.
- A product specialist guides you in online video meetings, from the first step until everything is up and running to your satisfaction.
- People you can turn to.
- Every customer gets free, unlimited access to our support team. When you need help, you can talk to the people behind your helpdesk.
The team
The people in your corner
From your first demo to the questions that come up along the way, these are the people helping you get more out of Herodesk.
Anders Eiler
Founder
Email: ace@herodesk.com
Phone: +45 70 72 00 78
Jimmy Vejlemark
Commercial Director
Email: jv@herodesk.com
Phone: +45 53 81 07 19
Signe
Sales Executive
Email: sm@herodesk.com
Phone: +45 88 10 89 58
Daniel
Sales Executive
Email: dt@herodesk.com
Phone: +45 88 10 89 37
Ann-Sofie
Sales Development Representative
Sara
Customer Success Manager
Jakob
Customer Success Manager
Ferhat
Senior developer
Berkay
Senior developer
Hi there! I'm Anders, founder of Herodesk.
I've been an entrepreneur my entire life and spoken to thousands of customers on every channel imaginable. And one thing is clear:
We need a better way of doing customer support.
So, when I got the chance to start a new business, it was obvious to solve a pain we share: a super simple yet powerful and fairly priced customer support system.
I know how challenging it can be to start and run a small/mid-sized business. That's why I feel so strongly about helping others succeed, at least with their customer support.
To help achieve this, Herodesk is built with a focus on being super simple & easy to use, powerful enough to facilitate the job to be done, while still being affordable.
We, at Herodesk, are using our product. The values we preach to our customers are the ones we live by ourselves.
I hope that you will consider trying or using our product as well, and that it will save you many of the frustrations I've had myself.
Built around the work your team does every day
Success stories · Cykelshoppen
Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.
Mads Collin
E-commerce manager, Cykelshoppen
300+
Customers
25,000+
Emails sent daily
10
Employees
Up to 80%
cheaper than a manual reply
Our values
How our way of working helps you
A focused team, room to learn and clear ownership help us build a product you can rely on, with people who have time to help.
- Work that moves your support forward.
- A focused remote team gives us time to improve the product and help you use it.
- People who take responsibility.
- We trust our team to solve problems and follow through, so your questions reach someone who can help.
- Clear answers you can return to.
- We write things down and share what we learn, making guidance easier to find and use.
- Care for your customer data.
- Your data is hosted in the EU. We treat protecting it as part of the service you rely on.
- Tools that earn their place.
- We choose technology for the work it helps you do: faster answers, less repetition and a simpler day.
- A team that keeps learning.
- Courses, workshops and customer feedback help us improve the product and the help you receive.
- Better service, from us too.
- We use Herodesk ourselves, so we work with the same tools and see where they can get better.
History
Our timeline
From a first paying customer on launch day to an autonomous AI platform run by a team of ten. Here is how we got here.
September 2026: The “Got your back” release
Fifteen product updates shipped at once, across three themes: Made Easy, Going Pro and AI Native. Every one of them came from customer feedback and requests, which is exactly why we called it the “Got your back” release.
September 2026: Our first C-level hire, and ten of us
On September 1st, Jimmy Vejlemark joined as Commercial Director, our first C-level hire. The same day, we crossed ten employees.
June 2026: AI moves in-house
We stopped sending AI requests to OpenAI. Since the end of May 2026, every AI request in Herodesk runs on open-source models on our own GPUs in Denmark and Germany. Nothing leaves the EU, and nothing passes through a third party.
April 2026: AI Agents Autopilot
Our AI Agents stopped suggesting and started resolving. Autopilot handles customer questions end to end: looking up orders, updating delivery addresses, cancelling and refunding directly in the webshop, around the clock, in any language.
January 2026: A sales team
Signe, Daniel and Berkay all started on the same day, giving us a dedicated sales team for the first time, and another developer.
October 2025: AI Agents
After months of work, we launched AI Agents on October 1st, 2025, with the ability to write suggested replies and AI Chat bot.
February 2025: Nominated for the E-commerce Award
The Danish Chamber of Commerce placed us in the top 20 for the E-commerce Award 2025, in two categories at once: Best E-commerce Tool and Best B2B Company.
November 2024: First full time hire
A bit more than a year after launch, we hired Sara in a Customer Success Manager role. Our first full-time employee.
May 2024: Live Chat
Herodesk stopped being an inbox for email and Messenger. With Live Chat, our customers could talk to the visitors on their own website, in the same place as everything else.
November 2023: Shopify and Channels
Two weeks that shaped the product: our Shopify integration was officially approved, and Channels launched with Facebook Messenger. Order data next to the conversation became the thing Herodesk is built around, today across more than 35 integrations.
September 2023: Launch!
On September 4th, 2023, Herodesk was released and officially opened for business! We got our first paying customer that same day.
FAQ
Know what to expect before you start
How we help you get started, what is included and where to turn when you need a hand.
General
- What is Herodesk?
Herodesk helps small and mid-sized teams answer customers faster, spend less time on routine support and keep track of every conversation. It combines a shared inbox, your customer and order data, and AI that helps resolve questions.
- How do I get started with Herodesk?
Start with a 14-day free trial of Herodesk Pro. Every customer gets free VIP onboarding: online video meetings with a product specialist who guides you from the first step until everything is up and running to your satisfaction.
- What languages does Herodesk support?
The Herodesk interface is available in English, Danish and German. AI translation covers 29 languages, so incoming messages arrive in your language and your replies go out in theirs.
- Do you offer enterprise solutions or customized plans for large organizations?
No, we do not. Herodesk is designed for small and mid-sized businesses, and our product and billing model is built accordingly.
- I already paid for another solution. Can you help me move?
Yes! Send us your latest invoice from the other provider. We will give you a Herodesk plan free of charge for the period you have already pre-paid elsewhere. AI agents are billed separately and are not included in that credit.
- Who is Herodesk for?
Herodesk is built for support teams of every size — from your first ticket to a 30-person team, across ecommerce, B2B and SaaS — who want an easy-to-use customer service tool without enterprise-level complexity or cost.
- How is Herodesk different from other customer support platforms?
You get your conversations, customer data and AI in one place, so your team can spend its time helping customers. Simple setup, clear pricing and free VIP onboarding help you put it to work without a complicated implementation project.
- Do I need technical skills to set up Herodesk?
No. Your product specialist helps you connect your channels and tools, set up your inbox and get comfortable with Herodesk in free online video meetings. We stay with you until everything is up and running to your satisfaction.
- Where is Herodesk hosted?
Built in Scandinavia. Hosted in the EU. 100% GDPR-compliant.
AI agents
- What is an AI agent?
An AI agent uses your business information to help customers. It can draft replies for your team or resolve conversations automatically. In live chat it can answer around the clock and help customers complete a purchase. You choose what it may handle and when a person takes over.
- How are AI agents billed?
AI agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human, or the chatbot cannot answer, it is not a resolution and you are not billed. Unused resolutions expire at the end of each billing period and do not roll over.
- How do I set up an AI chatbot?
Create a live chat channel, add it to your website and connect an AI agent trained on your business information. Your free VIP onboarding includes online video meetings with a product specialist to help you get it working the way you want.
Prices & invoicing
- How do I upgrade or downgrade?
You can always change plan from your control panel. Upgrades take effect immediately, while downgrades are applied at the next renewal.
- Is Herodesk Free really free?
Yes. There are some limitations to the Herodesk Free plan, but as long as you can work within those, it is free of charge.
- Can I cancel at any time? Are there cancellation fees?
You can cancel your account at any time via the control panel. There are no cancellation fees.
- Which payment methods do you accept?
We only accept online payments with credit cards, and we take all VISA and Mastercard credit cards.
- Do you offer discounts for annual prepayment?
Annual billing saves up to 20% compared with monthly billing. The exact saving depends on your plan and currency and is shown on the pricing page. For non-profits, educators, or students, create your account and contact us for an additional 25% discount.
- Do you offer a money-back guarantee?
Yes. For your account’s first paid helpdesk subscription, email support@herodesk.com within 60 days of the first payment. We refund that subscription payment in full, including an annual payment made upfront. The guarantee does not cover renewals, AI usage or AI resolution packages. It is separate from the 14-day free Pro trial. Other refund exceptions are set out in section 4 of our terms.
- Can I change the billing frequency from monthly to annually?
Yes, you can change your billing frequency in your control panel. Changes apply from the next renewal of your subscription.
- Can different team members use different plans?
No, unfortunately not. All users in your Herodesk are on the same plan.
Features
- What integrations does Herodesk support?
Herodesk integrates with many different support channels, webshop platforms, ERP and CRM systems, and more.
- Can I add a feature from another plan?
No. Features are locked to the plan they belong to. If you need something from a bigger plan, you have to upgrade.
- Does Herodesk have live chat?
Yes, Herodesk includes a customizable live chat widget you can install on your website.
Support
- Do you have video tutorials?
Yes, we have an extensive library of video tutorials and documentation covering every feature.
- What kind of support is included?
Every customer gets free, unlimited access to our support team and free VIP onboarding. A product specialist guides you in online video meetings until everything is up and running to your satisfaction. After setup, email support@herodesk.com whenever you need help.
- How do I contact support?
Send an email to support@herodesk.com and we will get back to you as soon as we can. We do not offer phone support, but we answer emails promptly.
Questions about plans and billing? See the pricing FAQ
Can't find what you're looking for?
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”