About Herodesk
Herodesk makes customer support easy for small teams
Herodesk is a Danish helpdesk and AI customer service platform that brings email, live chat, social messages and webshop data into one shared inbox for small and mid-sized ecommerce, B2B and SaaS businesses.
What Herodesk does
Five parts that work together, so your team can help customers from one place, with or without AI.
Shared inbox and helpdesk
Email, live chat, Facebook Messenger, Instagram and WhatsApp land in one shared inbox, with the customer’s orders and history beside each message. Everyone can see who is handling what, so no one answers twice and no customer is left waiting.
Learn more: Shared inbox and helpdeskAI agents
AI agents learn from your help content and business data. They draft replies for your team or resolve conversations on their own, from order lookups to address changes and refunds, around the clock.
Learn more: AI agentsLive chat
Add a chat widget to your website and answer visitors in the same inbox as everything else. With an AI agent behind it, customers get help after hours and can finish their purchase.
Learn more: Live chatHelp center
Publish answers to common questions in several languages, so customers can help themselves. The same articles teach your AI agent what to say.
Learn more: Help centerIntegrations
More than 35 integrations connect Herodesk to webshop platforms, shipping and returns tools, ERP, CRM and phone systems. The data your team needs sits next to the conversation, not in another tab.
Learn more: IntegrationsWhat makes Herodesk different
The choices we made so support stays simple, fair and in your hands.
Free VIP onboarding on every plan
Every customer, including those on the Free plan, gets online video meetings with a product specialist. They set Herodesk up with you and stay with you until it runs the way you want. There is no onboarding fee.
AI that runs on our own servers in the EU
Since May 2026, every AI request in Herodesk runs on open-source models on our own GPUs in Denmark and Germany, instead of being sent to providers like OpenAI. Customer data is hosted in Germany, so nothing leaves the EU.
You only pay for AI that resolves
AI agents are billed per resolution: an applied suggested reply or a completed chatbot conversation. If the AI cannot answer, or the customer asks for a person, you pay nothing. The Free AI plan includes 25 resolutions a month.
No lock-in
Pay monthly and cancel any time from your control panel, with no cancellation fee. New paid helpdesk subscriptions have a 60-day money-back guarantee, and yearly billing saves up to 20% if you want it.
We move your data for you
Our team imports your conversations, contacts and help content from Freshdesk, Gorgias, Intercom or Fernand. Already prepaid another helpdesk? Send us the invoice, and your Herodesk plan is free for that period.
Made for small and mid-sized ecommerce, SaaS and B2B teams
Herodesk is built for teams from their first support ticket to around 30 people, not for enterprises. Webshops see the order beside every message, SaaS companies let AI answer from their docs and live account data, and B2B teams get CRM, order and invoice data on every account.
Who uses Herodesk
More than 300 businesses across Europe answer their customers in Herodesk. Most of them look like this:
Webshops and ecommerce brands on Shopify, WooCommerce, Shopware, DanDomain and similar platforms, with 1 to 30 people answering customers. See how
B2B companies and wholesalers that need ERP and CRM data, like Business Central or HubSpot, next to every customer question. See how
SaaS companies that support users by email and live chat and want AI to answer the questions that come up again and again. See how
Small teams that have outgrown a shared Gmail or Outlook inbox and need to see who is answering what.
Businesses in Denmark, Germany and the rest of Europe that serve customers in several languages and want their data kept in the EU.
Herodesk is not built for large enterprises that need a customized contract. We keep the product, pricing and onboarding made for small and mid-sized teams.
- Customers
- 300+
- Employees
- 10
- Emails sent daily
- 25,000+
- cheaper than a manual reply
- Up to 80%
Success stories · Cykelshoppen
Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.
Mads Collin
E-commerce manager, Cykelshoppen
The team behind Herodesk
Herodesk was founded by Anders Eiler and launched on 4 September 2023, winning its first paying customer the same day. Today we are a remote team of ten across sales, customer success and product development, based in Aarhus.
Hi there! I'm Anders, founder of Herodesk.
I've been an entrepreneur my entire life and spoken to thousands of customers on every channel imaginable. And one thing is clear:
We need a better way of doing customer support.
So, when I got the chance to start a new business, it was obvious to solve a pain we share: a super simple yet powerful and fairly priced customer support system.
I know how challenging it can be to start and run a small/mid-sized business. That's why I feel so strongly about helping others succeed, at least with their customer support.
To help achieve this, Herodesk is built with a focus on being super simple & easy to use, powerful enough to facilitate the job to be done, while still being affordable.
We, at Herodesk, are using our product. The values we preach to our customers are the ones we live by ourselves.
I hope that you will consider trying or using our product as well, and that it will save you many of the frustrations I've had myself.
Entrepreneur for more than 15 years. Before Herodesk, Anders founded or co-founded three businesses and helped run one of Scandinavia’s leading ecommerce SaaS platforms.
The people you will meet
Jimmy Vejlemark joined as Commercial Director in September 2026. These are the people you will meet in demos, onboarding meetings and support replies.
Anders Eiler
Founder
Email: ace@herodesk.com
Phone: +45 70 72 00 78
Jimmy Vejlemark
Commercial Director
Email: jv@herodesk.com
Phone: +45 53 81 07 19
Signe
Sales Executive
Email: sm@herodesk.com
Phone: +45 88 10 89 58
Daniel
Sales Executive
Email: dt@herodesk.com
Phone: +45 88 10 89 37
Ann-Sofie
Sales Development Representative
Sara
Customer Success Manager
Jakob
Customer Success Manager
Ferhat
Senior developer
Berkay
Senior developer
History
How Herodesk got here
From a first paying customer on launch day to an autonomous AI platform run by a team of ten. Here is how we got here.
September 2026: The “Got your back” release
Fifteen product updates shipped at once, across three themes: Made Easy, Going Pro and AI Native. Every one of them came from customer feedback and requests, which is exactly why we called it the “Got your back” release.
September 2026: Our first C-level hire, and ten of us
On September 1st, Jimmy Vejlemark joined as Commercial Director, our first C-level hire. The same day, we crossed ten employees.
June 2026: AI moves in-house
We stopped sending AI requests to OpenAI. Since the end of May 2026, every AI request in Herodesk runs on open-source models on our own GPUs in Denmark and Germany. Nothing leaves the EU, and nothing passes through a third party.
April 2026: AI Agents Autopilot
Our AI Agents stopped suggesting and started resolving. Autopilot handles customer questions end to end: looking up orders, updating delivery addresses, cancelling and refunding directly in the webshop, around the clock, in any language.
January 2026: A sales team
Signe, Daniel and Berkay all started on the same day, giving us a dedicated sales team for the first time, and another developer.
October 2025: AI Agents
After months of work, we launched AI Agents on October 1st, 2025, with the ability to write suggested replies and AI Chat bot.
February 2025: Nominated for the E-commerce Award
The Danish Chamber of Commerce placed us in the top 20 for the E-commerce Award 2025, in two categories at once: Best E-commerce Tool and Best B2B Company.
November 2024: First full time hire
A bit more than a year after launch, we hired Sara in a Customer Success Manager role. Our first full-time employee.
May 2024: Live Chat
Herodesk stopped being an inbox for email and Messenger. With Live Chat, our customers could talk to the visitors on their own website, in the same place as everything else.
November 2023: Shopify and Channels
Two weeks that shaped the product: our Shopify integration was officially approved, and Channels launched with Facebook Messenger. Order data next to the conversation became the thing Herodesk is built around, today across more than 35 integrations.
September 2023: Launch!
On September 4th, 2023, Herodesk was released and officially opened for business! We got our first paying customer that same day.
Our values
How our way of working helps you
A focused team, room to learn and clear ownership help us build a product you can rely on, with people who have time to help.
Work that moves your support forward.
A focused remote team gives us time to improve the product and help you use it.
People who take responsibility.
We trust our team to solve problems and follow through, so your questions reach someone who can help.
Clear answers you can return to.
We write things down and share what we learn, making guidance easier to find and use.
Care for your customer data.
Your data is hosted in the EU. We treat protecting it as part of the service you rely on.
Tools that earn their place.
We choose technology for the work it helps you do: faster answers, less repetition and a simpler day.
A team that keeps learning.
Courses, workshops and customer feedback help us improve the product and the help you receive.
Better service, from us too.
We use Herodesk ourselves, so we work with the same tools and see where they can get better.
How Herodesk works
From your first login to the questions that come up a year later, this is what working with us looks like.
Try Pro free for 14 days
Create an account in a few minutes, with no credit card. You get every Pro feature while you try Herodesk with your own channels.
Set up with a product specialist
Your free VIP onboarding is a series of online video meetings with one of our product specialists. Together you connect channels and tools and set up your inbox and AI until everything runs to your satisfaction.
Bring your history with you
Coming from Freshdesk, Gorgias, Intercom or Fernand? We run the import, so your conversations, contacts and help content are waiting when you start.
Get help from people who know you
After setup, our customer success team answers at support@herodesk.com, usually within a day. Support is free and unlimited on every plan, and our help center covers every feature.
Key facts about Herodesk
The short version, in one place.
| Fact | Details |
|---|---|
| Company name | Herodesk ApS (CVR DK-44196972) |
| Type | Helpdesk and AI customer service software (SaaS) |
| Founded | 2023. Launched on 4 September 2023. |
| Founder | Anders Eiler |
| Headquarters | Aarhus, Denmark. The team works remotely. |
| Website | herodesk.com |
| Core offering | A shared inbox helpdesk with AI agents, live chat, help center and more than 35 integrations. |
| Pricing | Free plan for one user. Paid plans from $34 to $80 per user per month. AI agents are billed per resolution. |
| Contract terms | Monthly or yearly billing. Cancel any time with no cancellation fee. 60-day money-back guarantee on the first paid helpdesk subscription. |
| Services | Free VIP onboarding, data migration from other helpdesks and free, unlimited email support. |
| Communication | Email at support@herodesk.com, online video meetings and the help center at help.herodesk.io |
| Data hosting | Customer data in Germany. AI on our own servers in Denmark and Germany. |
| Languages | Interface in English, Danish and German. AI translation in 29 languages. |
| Notable clients | Cykelshoppen, Maya Freya, Co’couture, MuscleHouse, Ree Park and Pluspige |
| Customers served | More than 300 businesses |
| Volume | More than 25,000 emails sent every day |
| Team size | 10 employees |
| Competitors | Zendesk, Gorgias, Freshdesk, Intercom, Help Scout and Trengo |
| Social | linkedin.com/company/herodesk x.com/herodeskio facebook.com/herodeskapp |
Frequently asked questions
How we help you get started, what is included and where to turn when you need a hand.
General
What is Herodesk?
Herodesk helps small and mid-sized teams answer customers faster, spend less time on routine support and keep track of every conversation. It combines a shared inbox, your customer and order data, and AI that helps resolve questions.
Who founded Herodesk?
Herodesk was founded by Anders Eiler, a Danish entrepreneur, and launched on 4 September 2023. You can write to Anders directly at ace@herodesk.com.
How do I get started with Herodesk?
Start with a 14-day free trial of Herodesk Pro. Every customer gets free VIP onboarding: online video meetings with a product specialist who guides you from the first step until everything is up and running to your satisfaction.
What languages does Herodesk support?
The Herodesk interface is available in English, Danish and German. AI translation covers 29 languages, so incoming messages arrive in your language and your replies go out in theirs.
Do you offer enterprise solutions or customized plans for large organizations?
No, we do not. Herodesk is designed for small and mid-sized businesses, and our product and billing model is built accordingly.
I already paid for another solution. Can you help me move?
Yes! Send us your latest invoice from the other provider. We will give you a Herodesk plan free of charge for the period you have already pre-paid elsewhere. AI agents are billed separately and are not included in that credit.
Who is Herodesk for?
Herodesk is built for small and mid-sized teams in ecommerce, B2B and SaaS, from your first support ticket to a team of around 30. It suits anyone who wants an easy customer service tool without enterprise complexity or cost.
How is Herodesk different from other customer support platforms?
You get your conversations, customer data and AI in one place, so your team can spend its time helping customers. Simple setup, clear pricing and free VIP onboarding help you put it to work without a complicated implementation project.
Is Herodesk an alternative to Zendesk, Gorgias or Freshdesk?
Yes. Herodesk covers the same core jobs: a shared inbox, live chat, a help center and AI agents. It is built for small and mid-sized teams rather than enterprises, and we import your data from Freshdesk, Gorgias or Intercom when you switch.
Do I need technical skills to set up Herodesk?
No. Your product specialist helps you connect your channels and tools, set up your inbox and get comfortable with Herodesk in free online video meetings. We stay with you until everything is up and running to your satisfaction.
Where is Herodesk based?
Herodesk ApS is a Danish company based in Aarhus, and our team works remotely. Customer data is hosted in Germany, and AI runs on our own servers in Denmark and Germany. Herodesk is GDPR-compliant.
AI agents
What is an AI agent?
An AI agent uses your business information to help customers. It can draft replies for your team or resolve conversations automatically. In live chat it can answer around the clock and help customers complete a purchase. You choose what it may handle and when a person takes over.
How are AI agents billed?
AI agents are billed per resolution. One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human, or the chatbot cannot answer, it is not a resolution and you are not billed. Unused resolutions expire at the end of each billing period and do not roll over.
How do I set up an AI chatbot?
Create a live chat channel, add it to your website and connect an AI agent trained on your business information. Your free VIP onboarding includes online video meetings with a product specialist to help you get it working the way you want.
Prices & invoicing
How do I upgrade or downgrade?
You can always change plan from your control panel. Upgrades take effect immediately, while downgrades are applied at the next renewal.
Is Herodesk Free really free?
Yes. There are some limitations to the Herodesk Free plan, but as long as you can work within those, it is free of charge.
Can I cancel at any time? Are there cancellation fees?
You can cancel your account at any time via the control panel. There are no cancellation fees.
Which payment methods do you accept?
We only accept online payments with credit cards, and we take all VISA and Mastercard credit cards.
Do you offer discounts for annual prepayment?
Annual billing saves up to 20% compared with monthly billing. The exact saving depends on your plan and currency and is shown on the pricing page. For non-profits, educators, or students, create your account and contact us for an additional 25% discount.
Do you offer a money-back guarantee?
Yes. For your account’s first paid helpdesk subscription, email support@herodesk.com within 60 days of the first payment. We refund that subscription payment in full, including an annual payment made upfront. The guarantee does not cover renewals, AI usage or AI resolution packages. It is separate from the 14-day free Pro trial. Other refund exceptions are set out in section 4 of our terms.
Can I change the billing frequency from monthly to annually?
Yes, you can change your billing frequency in your control panel. Changes apply from the next renewal of your subscription.
Can different team members use different plans?
No, unfortunately not. All users in your Herodesk are on the same plan.
Features
What integrations does Herodesk support?
Herodesk integrates with many different support channels, webshop platforms, ERP and CRM systems, and more.
Can I add a feature from another plan?
No. Features are locked to the plan they belong to. If you need something from a bigger plan, you have to upgrade.
Does Herodesk have live chat?
Yes, Herodesk includes a customizable live chat widget you can install on your website.
Support
Do you have video tutorials?
Yes, we have an extensive library of video tutorials and documentation covering every feature.
What kind of support is included?
Every customer gets free, unlimited access to our support team and free VIP onboarding. A product specialist guides you in online video meetings until everything is up and running to your satisfaction. After setup, email support@herodesk.com whenever you need help.
How do I contact support?
Send an email to support@herodesk.com and we will get back to you as soon as we can. We do not offer phone support, but we answer emails promptly.
Questions about plans and billing? See the pricing FAQ
Can't find what you're looking for?
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4 to 6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”