Make customer support easy.
When your customers need help, being there for them should be easy. Herodesk brings customer enquiries and information together in one place, giving you and your team a clearer overview and more structure in your day. Our AI agents also help you answer routine questions around the clock. Curious to learn more?
All channels in one inbox · AI that resolves, 24/7 · Free VIP onboarding
Hvor er min ordre #4812?
DA · Email
Kann ich die Größe tauschen?
DE · WhatsApp
Le code promo ne fonctionne pas
FR · Instagram
Checkout error on order #5521
EN · API
Har ni den här i blått?
SV · Live chat
Hvor er min ordre #4812?
DA · Email
Kann ich die Größe tauschen?
DE · WhatsApp
Le code promo ne fonctionne pas
FR · Instagram
Checkout error on order #5521
EN · API
Har ni den här i blått?
SV · Live chat
¿Puedo cambiar la dirección?
ES · Facebook
Verkeerd btw-nummer op de factuur
NL · Email
Er den stadig på lager?
DA · Facebook comment
Jeg vil gjerne returnere en vare
NO · Phone
Can we add one more user?
EN · Live chat
¿Puedo cambiar la dirección?
ES · Facebook
Verkeerd btw-nummer op de factuur
NL · Email
Er den stadig på lager?
DA · Facebook comment
Jeg vil gjerne returnere en vare
NO · Phone
Can we add one more user?
EN · Live chat
Rechnung für Bestellung 7731?
DE · Email
Do you ship to Norway?
EN · Instagram comment
Kan jeg få fragten refunderet?
DA · WhatsApp
Czy mogę zmienić rozmiar?
PL · Email
Milloin tilaus saapuu?
FI · Instagram
Rechnung für Bestellung 7731?
DE · Email
Do you ship to Norway?
EN · Instagram comment
Kan jeg få fragten refunderet?
DA · WhatsApp
Czy mogę zmienić rozmiar?
PL · Email
Milloin tilaus saapuu?
FI · Instagram
Formulär: fråga om leveranstid
SV · API
Il pacco è arrivato danneggiato
IT · Live chat
Posso trocar por outra cor?
PT · Facebook
Siparişim ne zaman gelir?
TR · WhatsApp
Хочу повернути замовлення
UK · Email
Formulär: fråga om leveranstid
SV · API
Il pacco è arrivato danneggiato
IT · Live chat
Posso trocar por outra cor?
PT · Facebook
Siparişim ne zaman gelir?
TR · WhatsApp
Хочу повернути замовлення
UK · Email
Resolved by AI agents
Order #4812 arrives tomorrow
DA → EN
Quote sent for 500 units
SV → EN
Size swapped to M
DE → EN
Promo code re-issued
FR → EN
Invoice resent, VAT number fixed
NL → EN
Delivery address updated
ES → EN
Return label sent
NO → EN
User added to the account
EN
Shipping refunded
DA → EN
Password reset link sent
EN
Two seats added, invoice updated
FI → EN
Invoice for order 7731 sent
DE → EN
Order #4812 arrives tomorrow
DA → EN
Quote sent for 500 units
SV → EN
Size swapped to M
DE → EN
Promo code re-issued
FR → EN
Invoice resent, VAT number fixed
NL → EN
Delivery address updated
ES → EN
Return label sent
NO → EN
User added to the account
EN
Shipping refunded
DA → EN
Password reset link sent
EN
Two seats added, invoice updated
FI → EN
Invoice for order 7731 sent
DE → EN
Ready for your team
Refund over €500 needs your OK
DE → EN
Quote request for 200 units
EN
Third contact about the same order
DA → EN
Asks for a custom plan
SV → EN
Asks for 30-day payment terms
DE → EN
Wants SSO for 40 users
EN
Refund over €500 needs your OK
DE → EN
Quote request for 200 units
EN
Third contact about the same order
DA → EN
Asks for a custom plan
SV → EN
Asks for 30-day payment terms
DE → EN
Wants SSO for 40 users
EN
Help without the back and forth
See the customer’s messages and order details together, so you can get straight to the answer.
Answers, even after hours
AI agents can resolve routine questions instantly, while your team is offline.
No starting over
When AI hands over, your team has the history. The customer doesn’t have to explain it all again.
Less work behind every answer
Spend less time searching, copying and translating, and more time helping customers.
Trusted by 100s of webshops, B2B and SaaS companies across Europe.
What changes in practice · Rito
Jeppe Kornum · Head of Customer Service
Fewer returns and a better customer experience
When a customer asks to change or cancel an order, Herodesk’s AI rules automatically put it on hold in Rito’s systems before it ships. That saves the customer an unwanted delivery and the hassle of sending it back.
Read Rito’s story- orders paused automatically
- 4,500+
- saved on return handling
- €25,000
Results reported by Rito, an international yarn and hobby webshop.
Your day with Herodesk
Make more time to help your customers
Herodesk takes routine work off your team’s hands, saving time and energy. That leaves more time to help customers with the questions that are best handled by a person.
Know who needs an answer and who is on it
Stop checking six places to see who is waiting. Email, chat, WhatsApp, social messages and phone conversations come together in one inbox, so your team can see what needs attention.
Assign a conversation, leave a note and hand it over with its history intact. Your colleague can pick up where you left off, without asking the customer to start again.
Explore the shared inboxHelp the customer without the tab hunt
When someone asks about an order or an invoice, the details are next to their message. Give a useful answer without switching tools or asking a colleague to look it up.
Connect your webshop, CRM or billing system to bring the context into Herodesk. With supported integrations, you can also update an address, hold an order or issue a refund from the conversation.
See the integrationsLet routine questions take care of themselves
“Where is my order?” should not take another chunk out of your day. AI agents use your content and connected customer data to answer common questions and take action, even after closing time.
Your team has more time for customers who need a person. Start with drafts you review, or let AI resolve conversations on its own and hand over when it needs help. You decide.
Explore AI agentsHelp customers in their language, using yours
Give international customers a clear answer without copying messages into a translation tool. Read their question in your language and reply in theirs.
Two-way AI translation supports 29 languages and keeps the original beside the translation. Your existing team can help more customers across markets.
See AI translationOne goal: make support easy
Your team? AI agents? Or both?
Choose whether your team, AI agents or a combination of both handles conversations. You can change the AI mode for your conversation categories at any time.
Shared inbox- AI replies
- AI hands over
- Reply from your team
Support
3 Open
Emma Lund
09:12Where is my order?
AI agentJDYour teamResolvedOliver Berg
09:07Change my delivery address
AI agentJDYour teamNeeds your teamSofia Holm
08:54My parcel arrived damaged
AI agentJDYour teamNeeds your teamWhere is my order?
JDAI agentYour team is offline · Available 24/7
Hi! When will order #4812 arrive?
Order #4812
In transit
Delivery address updated
Reply sent · resolved
Your order is on its way and arrives tomorrow. Here’s your tracking link.
Track orderJDHanded over with full context
Internal note
The parcel arrived damaged. The customer shared a photo and would like a replacement. Your team can decide what happens next.
Thanks for the photo, Sofia. I’ll check the damage and help you with the next step.
Routine question answered. Your team handles the exception.
Spend less time writing from scratch. AI prepares replies while your team reviews and sends them. A useful place to start when you want a person to check every answer.
Give your team room for the cases that need care and judgement. AI resolves routine conversations and hands over with the context when a person needs to step in.
Help customers even when your team is offline. AI takes the first pass, resolves what it can and passes the rest to your team. You can review what happened and adjust its scope.
See how Herodesk fits your team
Book a demo around your customer support, or try Pro free for 14 days. We help you get started.
14 days of Pro · no credit card
Built for your business
A helpdesk that fits the way you work
Whether you sell products, nurture customer relationships or provide software, you can give every customer a useful answer without adding to your workload.
E-commerce
Keep shoppers informed and make more room for the conversations that need your care.
- Answer delivery questions without looking up every order
- Handle changes and returns with the order in view
- Keep routine questions moving during busy periods
B2B
Give every account a consistent answer, even when several colleagues are involved.
- Know the account history before you reply
- Bring colleagues and suppliers in without losing the thread
- Keep customer and deal details close at hand
SaaS
Help users get unstuck sooner, with fewer repeat questions landing on your team.
- Let users find answers in your help center
- Have AI explain the steps from your own documentation
- Hand technical questions to the right teammate with context
Integrations
Get more from the tools you already pay for
Bring order details, tracking, invoices and customer information into your conversations. Your team spends less time looking things up, and your customers get answers faster. Choose from more than 30 integrations.
Explore all integrations
We’re here to help
Get off to a great start with help from our team
Free VIP onboarding is included on every plan. A product specialist meets you and your team over video and stays with you until everything runs smoothly. After that, we’re here whenever you need a hand.
- Get set up with a product specialist
- Tell us how your team works and we guide you step by step. We help you connect your channels and tools, set up your inbox and get AI working the way you want, at no extra cost.
- Get help from the people who build Herodesk
- When you need a hand, talk to our team. Human support is included on every plan, so you can get back to helping your own customers.
- Keep your support data in the EU
- Your support data is hosted in Germany and our AI runs on our own machines in Denmark. Your conversations stay on European infrastructure, including when AI works on them.
Free VIP onboarding
Real people
All in the EU
- Move over with a helping hand
- Keep your address and sender domain, bring your team, and import what matters. Still paying someone else? Send us the invoice and we cover that period.
- Keep things organised as you grow
- Add team structure, access controls and automation as you need them. Choose the plan that fits your team today and change it as your needs grow.
Success stories
What our customers say
A selection of five-star reviews from businesses that have brought all their customer service together in Herodesk.
Herodesk brought all of our channels together and cut hours of manual cleanup after every live sale. The whole team finally has a clear overview.
Ken Primby
CEO, Pluspige
Herodesk saves us time and ensures that we always deliver a high standard of customer service.
Anders Nielsen
MuscleHouse
After considering several of the major helpdesk systems, we chose Herodesk because we assessed it would be the best solution for us in the long run.
John Boye Rasmussen
Finicc.com
We handle bookings and inquiries much faster now, and everything has a much better structure.
Christina Vesterlund
Ree Park Safari
Herodesk makes my day easier by consolidating all our communication channels into one platform.
Freja Nielsen
LiiteGuard
Pricing
Human first, AI first or a bit of both
Pay per user for your team and per resolution for AI agents. Start free, or try Pro for 14 days with no credit card.
Human first
Your team answers every conversation, with AI helping in the background.
From$28/user/month
billed annually
Combined
RecommendedAI agents resolve what they can and your team takes the rest. Most teams land here.
From$28/user/month
billed annually, plus an AI plan that starts free
AI first
AI agents answer first and hand over the moment a person should.
Freefor 25 AI resolutions a month
then pay only for what AI resolves
Questions
Before you start
We’ve put together answers to some common questions. If there’s anything else you’d like to know, please get in touch. Our team is here to help.
How long does it take to get started?
You can connect your first channel and start answering in minutes. Every customer also gets free VIP onboarding: online video meetings with a product specialist who guides you through setup until everything is up and running to your satisfaction.
Can I keep our current email address?
Yes. Forward your existing support address to Herodesk and replies still go out from your own domain, with your own signature.
What happens if the AI does not know the answer?
It hands the conversation to a human instead of guessing, and says so. You can also run it in a mode where it never sends anything without your approval, or only drafts replies for your team.
Which languages does Herodesk support?
The product interface is in English, Danish and German. AI translation covers 29 languages, including Swedish, Norwegian, Dutch, French, Spanish, Polish, Turkish and Ukrainian, with the original always kept beside every translation.
Where is our data stored?
Built in Denmark. Hosted in the EU. 100% GDPR compliant.
Is the free plan really free?
Yes. Every new account starts with a 14-day Pro trial, with no credit card required. Afterwards, you can choose Free for one user, one inbox and two channels, or a paid helpdesk plan for more. AI plans are separate: the Free AI plan includes 25 resolutions a month, with paid usage above that.
Can we move from Zendesk or Freshdesk?
Yes. Most teams run both side by side for a week, forward the old address once they are comfortable, and switch off the old tool. We will help you plan it.
Customer support made easy, for customers and teams
Good customer support makes it easy to get a useful answer and move on. Herodesk makes that easier for your customers and your team. Email, live chat, WhatsApp, Instagram, Facebook Messenger and phone conversations come together in one shared inbox, so your team can see who needs help and who is handling it.
Customers should not have to wait while you search for an order or an invoice. More than 30 integrations bring information from your webshop, shipping tools, CRM and accounting systems into the conversation. Your team can answer with context and carry out supported actions without switching between tools.
Your team and AI agents work towards the same goal: helping customers get things sorted. AI can answer routine questions and take supported actions straight away, day or night. When a person is needed, the conversation continues with the history attached. You decide whether AI drafts for review or replies on its own. Two-way translation supports 29 languages.
Built for webshops, B2B companies and SaaS companies, Herodesk keeps customer support straightforward as your business grows. It is built in Denmark and hosted in the EU. Start with a 14-day Pro trial, then choose a paid plan or continue on Free. Compare pricing to find the right fit for your team.
Make great customer support easy.
Start with your team, AI agents, or both. Try Herodesk with your own customer conversations, with free VIP onboarding to get you up and running.
14 days of Pro, no credit card. Continue on Free or choose a paid plan.