Integration
Shoporama integration
Connect your Shoporama webshop to Herodesk and every customer's order history appears right beside their message.
Free VIP onboarding included for every customer.
Helpdesk for Shoporama
Everything from your webshop, right next to the conversation
The only plug-and-play Shoporama integration. When a customer writes in, Herodesk looks up their orders by email, so status, payment, shipping and every line item sit in the sidebar: no tab switching to find an answer.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, shipping details, tracking, order lines, totals and billing address.
- Reply to customers faster.
- With the order details already at hand, cases take less time to solve, and faster replies mean happier customers.
- No more screen shuffling.
- Your agents get everything they need in one tool, without toggling between Herodesk and your Shoporama admin.
Order actions
Act on orders without leaving the conversation
Handle the most common order changes straight from the Herodesk sidebar.
- Cancel orders.
- Cancel a pending order and its status changes to Cancelled in Shoporama, right from the conversation.
- Edit the delivery address.
- Fix a wrong shipping address in seconds, before the order goes out.
- Jump straight into Shoporama.
- Open any order in your Shoporama admin in one click.
AI agents
What the AI agent can do with Shoporama
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Shoporama#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Shoporama integration includes
Plug-and-play setup: connect your shop and orders appear in minutes.
- Automatic order lookup
- Customers' orders are imported automatically from Shoporama, matched on their email address.
- Order & payment status
- See the order status, whether it's paid, and the payment method.
- Shipping & tracking
- View the shipping method and tracking number, with a direct track link for each order.
- Itemized order lines
- Every product, price, subtotal, shipping, VAT and total is listed line by line.
- Customer & billing details
- Name, address, zip code, city, country and phone number, ready for every reply.
- Multiple webshops
- Run more than one Shoporama shop? Connect them all to Herodesk at no extra cost.
- Deep link to your webshop
- Open any order directly in your Shoporama admin in a single click.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”