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The Herodesk helpdesk

Give every customer a good answer. Just faster.

Herodesk brings messages, orders and teammates together in one inbox, so you spend less time searching and more time helping.

14-day free Pro trial · No credit card · Free VIP onboarding

Trusted by 100s of webshops, B2B and SaaS companies across Europe.

  • Astma Allergi Shoppen
  • Bland Selv Frø
  • Dafis
  • Det Bedste Hjem
  • Fashion by Strand
  • Finicc
  • Handelshuset Aulum
  • Happy Seasons
  • High on Life
  • Homeshop.dk
  • Hverdag.dk
  • Klædeskabet
  • liiteGuard
  • LirumLarumLeg
  • MuscleHouse
  • padellife
  • Pluspige
  • Poolworld.dk
  • Ree Park
  • Rito.dk
  • Shoporama
  • Smykkebixen
  • Supervin
  • VetNordic
  • Wally and Whiz
  • Watertrade
  • Watery
  • ZERV
  • ØnskeBørn
Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4 to 6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story

Explore the product

From “Where’s my order?” to a very happy customer

Follow a typical customer conversation from the first message to a resolution in Herodesk. See how easily your team can reply without jumping between systems.

Herodesk · Shared inbox

Instagram · Mette Sørensen

Unassigned

Hi! Where is my order #4812? It should have been here Monday.

Reply to Mette…

Send
Instagram · order #4812 · unassigned

One inbox

No customer gets forgotten

Keep track of every question and enquiry, whoever on your team is handling it. Email, live chat, WhatsApp, Instagram, Facebook and phone come together with one clear owner and the conversation history your team needs.

  • Smart views sort by channel, tag or status
  • Assignment, internal notes and @mentions built in
  • Saved replies and help-center articles, from the keyboard
Emma Lundemma.lund@example.comAssignedSofie KragUnassignedUrgentEmail08:12Can I change the size before it ships?Live chat09:08Any update on this?Internal note09:10@Sofie can you take this one? She asked on chat too.Email09:31Changed to a medium. It ships today.Sent

Full context

Everything together in one place

See the order, delivery status and customer’s message in one place. Give a useful answer straight away, without keeping the customer waiting while you search through your webshop.

  • 30+ webshop, CRM and shipping integrations
  • Full order history with live tracking links
  • Cancel, hold, refund or fix an address without leaving Herodesk
Emma Lundemma.lund@example.comHi! Where is my order,has it shipped yet?It went out yesterday.Here's your tracking link:1Z9X4A72B910Nordwind ApSWebshopOrder historyOrder #10247757In transit2026-03-12 · Bring1Z9X4A72B910#101932026-01-08Delivered499#100882025-11-22Delivered1240Cancel orderRefundEdit delivery address

A small team that feels big

Help more customers without hiring more people

Set up rules to handle sorting, assignment and standard replies. That frees up more time for the questions that need more of your team’s attention.

  • Rules and automatic replies for routine questions
  • Teams, roles and permissions to match your size
  • Reports that make it clear what’s working and what’s piling up
RuleWhenChannel is emailSubject contains invoiceThenAssign to BillingSend autoreplyTeamMikkel RiisAdminSofie KragAgentJonas BergAgentThis weekFirst reply12 minResolved312

Why teams pick it

Personal help and security you can trust

Read how we moved to self-hosted AI
VIP onboarding included
Meet our friendly product specialists over video. They’ll help you get started and guide you through setup until everything is running smoothly.
Get help from people who know the product
If questions come up along the way, you can always reach out to us at Herodesk. We know the product inside out and are here to help you move forward.
Your data stays in Europe
Herodesk is built and hosted in the EU. Since May 2026, our AI has run on our own servers in Denmark and Germany, so no third-party AI providers have access to your data.

AI as an extra teammate

Spend less time on routine questions, even after hours

Let an AI agent answer everyday routine questions around the clock. It can also help customers complete purchases and take care of other small tasks. Your team can step in whenever a person’s help is needed.

See AI agents

Resolved on its own

Hi! Where is my order? I ordered on Monday.

AI agentWorking…

  • Read the question and found the customer
  • Looked up order #4021 in your webshop
Sent the tracking link

Your order shipped yesterday and is due Thursday. Here is the tracking link: shout if it does not turn up!

Sent to the customer

Designed for your working day

Meet the tools for faster, more personal support

Share responsibility, cut routine work and see where you can improve. Explore the features that help your team deliver great customer service.

Shared inboxFree
One shared inbox where your whole team handles conversations from every channel together.
Conversation assignmentFree
Assign a conversation to a specific agent and/or a team, or leave it unassigned for anyone to pick up.
TagsFree
Apply named labels to conversations, contacts, and companies to sort and filter them.
SnoozeBasic
Snooze a conversation until a time you choose, then it reopens on its own.
Bulk actionsFree
Select several conversations in the inbox or in search results and change status, assign, tag, move, watch, or delete them at once.
Search and filteringFree
Search and filter conversations by status, tag, inbox, channel, assignee, author, and date.
Merge conversationsFree
Merge two conversations from the same customer into one thread.
Forward conversationFree
Forward a conversation or a single message to an outside email address.
Mark as spam and block contactsFree
Mark a conversation as spam and, if you want, block the sender.
Smart viewsBasic
Saved, rule-based views of the inbox, built from conditions you set.
DraftsFree
Replies you haven’t sent save themselves, and all your drafts sit in one folder.
FlowPro
A focus mode that serves you one prioritised conversation at a time, instead of picking from the inbox.
Service level agreements (SLA)Pro
Response and resolution targets on conversations, tracked with live countdowns and escalation.

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Start with your team, add AI when you want it

Pay per user for your helpdesk team, then decide how much AI joins in: people on every conversation, AI on the routine questions, or both. AI is billed per resolution, and the AI plan starts free. Try Pro free for 14 days, no credit card needed.

See pricing
  • Human first

    Your team answers every conversation, with AI helping in the background.

    From$28/user/month

    billed annually

  • Combined

    Recommended

    AI agents resolve what they can and your team takes the rest. Most teams land here.

    From$28/user/month

    billed annually, plus an AI plan that starts free

  • AI first

    AI agents answer first and hand over the moment a person should.

    Freefor 25 AI resolutions a month

    then pay only for what AI resolves

Questions, answered

Can’t find it? We’re happy to help.

Which channels can I connect?

Email, live chat, WhatsApp, Instagram, Facebook Messenger and phone: all into the same shared inbox.

Does it work with my webshop or CRM?

Yes. Herodesk connects to 30+ webshop, CRM, warehouse and shipping tools (Shopify, WooCommerce, Magento, HubSpot and more) so the order or deal sits next to every conversation.

Can the whole team use it?

Yes. Paid plans have no limit on the number of users; each user is billed at the plan’s per-user price. Assign conversations, leave internal notes and see who is handling what.

Will you help us get started?

Yes. All customers get free VIP onboarding: online video meetings with a product specialist who guides you from your first connection until everything is up and running to your satisfaction.

Is there a free plan?

Yes. Every new account starts with a 14-day free trial of Pro, with no credit card required. Afterwards, choose a paid plan or continue on Free. VIP onboarding is included for all customers.

What is helpdesk software?

What is helpdesk software?

Helpdesk software centralises the communication between a company and its customers. Whether a question arrives by email, live chat, social media or phone, it lands in one interface, becomes a structured ticket with an owner and a status, and gives the team the tools to answer, assign and close it properly. For a company outgrowing a shared mailbox, that is the natural next step.

What separates helpdesk software from a tidier inbox is context and structure: the customer’s history in one place, the order beside the message through integrations, and a record of what was answered so the same question is not solved from scratch twice.

Who uses helpdesk software?

Companies of every size, for different reasons. webshops handle order questions, delivery chasing and complaints at volume. SaaS companies support users across time zones and mix bug reports in with onboarding questions. B2B companies need structured follow-up on accounts where one dropped thread costs a contract. Internal IT teams use it for staff requests.

What they have in common is needing an overview: who asked what, who owns it, and whether it is done. Herodesk is built to give exactly that without a setup project attached.

What should you look for in a helpdesk?

Look for the outcomes your team needs: faster answers, fewer missed messages and less repetitive work. Then check channel coverage, connections to your existing systems, per-user and AI pricing, and the people who will help you get started.

Herodesk is deliberately built around those five. It covers email, live chat, WhatsApp, Instagram, Facebook and phone; it connects to more than 30 webshop, shipping, CRM and accounting systems; it comes with Danish support, EU hosting, and an AI agents included in the base price rather than sold as a module. See pricing for what each plan includes.

Helpdesk software in Danish

Most helpdesk products are American or British, with English-only interfaces and support hours in another timezone. For a Danish or wider European company that is a practical problem before it is a regulatory one: your team works in Danish, and your data is subject to European rules.

Herodesk is built and run from Denmark, with a Danish interface, Danish support, EU hosting and the Nordic integrations a shop here actually needs. It is the same product in English and German, so a team that works across the region does not need a second tool.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.