The Herodesk helpdesk
Give every customer a good answer. Just faster.
Herodesk brings messages, orders and teammates together in one inbox, so you spend less time searching and more time helping.
14-day free Pro trial · No credit card · Free VIP onboarding
Shared inbox
- Live chat
- Instagram+ comments
- Facebook+ comments
- Phone
One place, one team, nothing missed
Trusted by 100s of webshops, B2B and SaaS companies across Europe.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”
Why teams pick it
Personal help and security you can trust
- VIP onboarding included
- Meet our friendly product specialists over video. They’ll help you get started and guide you through setup until everything is running smoothly.
- Get help from people who know the product
- If questions come up along the way, you can always reach out to us at Herodesk. We know the product inside out and are here to help you move forward.
- Your data stays in Europe
- Herodesk is built and hosted in the EU. Since May 2026, our AI has run on our own servers in Denmark and Germany, so no third-party AI providers have access to your data.
Explore the product
From “Where’s my order?” to a very happy customer
Follow a typical customer conversation from the first message to a resolution in Herodesk. See how easily your team can reply without jumping between systems.
Inbox
Mette S.
Where is my order?
Jonas B.
Thanks!
Live chat
Do you ship to…
Instagram · Mette Sørensen
UnassignedResolvedHi! Where is my order #4812? It should have been here Monday.
Hi Mette! Your parcel is out for delivery and arrives tomorrow before 12. Here’s your tracking link.
Reply to Mette…
Customer
Mette Sørensen
Order #4812
Shipped · in transit
Tracking link ↗
One inbox
No customer gets forgotten
Keep track of every question and enquiry, whoever on your team is handling it. Email, live chat, WhatsApp, Instagram, Facebook and phone come together with one clear owner and the conversation history your team needs.
- Smart views sort by channel, tag or status
- Assignment, internal notes and @mentions built in
- Saved replies and help-center articles, from the keyboard
Full context
Everything together in one place
See the order, delivery status and customer’s message in one place. Give a useful answer straight away, without keeping the customer waiting while you search through your webshop.
- 30+ webshop, CRM and shipping integrations
- Full order history with live tracking links
- Cancel, hold, refund or fix an address without leaving Herodesk
A small team that feels big
Help more customers without hiring more people
Set up rules to handle sorting, assignment and standard replies. That frees up more time for the questions that need more of your team’s attention.
- Rules and automatic replies for routine questions
- Teams, roles and permissions to match your size
- Reports that make it clear what’s working and what’s piling up
AI as an extra teammate
Spend less time on routine questions, even after hours
Let an AI agent answer everyday routine questions around the clock. It can also help customers complete purchases and take care of other small tasks. Your team can step in whenever a person’s help is needed.
See AI agentsResolved on its own
Hi! Where is my order? I ordered on Monday.
AI agentWorking…
- Read the question and found the customer
- Looked up order #4021 in your webshop
Your order shipped yesterday and is due Thursday. Here is the tracking link: shout if it does not turn up!
Sent to the customer

MayaFreya
8/10
enquiries about returns, refunds, claims and product questions handled by AI
Built for your business
More time for the customers who need you
Whether you sell products, nurture customer relationships or provide software, you can give every customer a useful answer without adding to your workload.
E-commerce
Keep shoppers informed and make more room for the conversations that need your care.
- Answer delivery questions without looking up every order
- Handle changes and returns with the order in view
- Keep routine questions moving during busy periods
B2B
Give every account a consistent answer, even when several colleagues are involved.
- Know the account history before you reply
- Bring colleagues and suppliers in without losing the thread
- Keep customer and deal details close at hand
SaaS
Help users get unstuck sooner, with fewer repeat questions landing on your team.
- Let users find answers in your help center
- Have AI explain the steps from your own documentation
- Hand technical questions to the right teammate with context
Designed for your working day
Meet the tools for faster, more personal support
Share responsibility, cut routine work and see where you can improve. Explore the features that help your team deliver great customer service.
- Shared inboxFree
- One shared inbox where your whole team handles conversations from every channel together.
- Conversation assignmentFree
- Assign a conversation to a specific agent and/or a team, or leave it unassigned for anyone to pick up.
- Bulk actionsFree
- Select several conversations and change status, assign, move, watch, or delete them at once.
- Search and filteringFree
- Search and filter conversations by status, tag, inbox, channel, assignee, author, and date.
- FlowPro
- A focus mode that serves you one prioritised conversation at a time, instead of picking from the inbox.
- Service level agreements (SLA)Pro
- Response and resolution targets on conversations, tracked with live countdowns and escalation.
- @mentionsFree
- Mention a teammate in an internal note to notify them and pull them into a conversation.
- Signature managerPro
- Central, admin-managed email signatures that apply to everyone's outgoing mail across the organisation.
- Insert product linkPlus
- Search your connected webshop's products from the reply editor and drop in a customer-facing product link.
- Quick search and command paletteFree
- Press Cmd/Ctrl+K anywhere to find conversations, contacts and pages, and act on the open conversation without reaching for the mouse.
- AutorespondersBasic
- Automatic replies that fire when a conversation is created, closed, or gets a message.
- ExclusionsPlus
- Stop specific addresses from ever getting an autoresponder reply.
- AI client access (MCP)Basic
- Connect Claude, ChatGPT, or Cursor to Herodesk and let it work in your account.
- Live chat JavaScript APIFree
- Show, hide, position, and deep-link the live chat widget from your website's own code.
- Email channelFree
- Receive and send email in the shared inbox, threaded into conversations.
- Custom sender domainBasic
- Send outbound email from your own domain instead of a Herodesk address.
- Live chat widgetFree
- An embeddable website chat widget that delivers messages to the inbox in real time.
- Chat opening hoursFree
- Set chat opening hours in a per-channel timezone, with out-of-hours behaviour.
- Facebook Messenger channelFree
- Handle Facebook Messenger chats for a connected page in the shared inbox.
- Public comments (Facebook & Instagram)Plus
- Answer comments on your Facebook and Instagram posts from the same inbox.
- Live chat icebreakersFree
- Proactive chat messages shown to visitors on chosen pages, on a schedule you control.
- Help center in the live chat widgetBasic
- Let visitors search and browse a help center inside the chat widget.
- Order lookup in the live chat widgetBasic
- Visitors verify their email in the chat widget and see their recent orders with status, items, and tracking.
- Emoji reactions (Messenger & Instagram)Free
- React to Messenger and Instagram messages with an emoji, and see the customer's reactions.
- Contact merge suggestionsFree
- Surfaces likely-duplicate contacts as suggested merges for you to review and apply in a click.
- Contact and tag syncPlus
- Two-way sync of contact fields and tags between Herodesk and your commerce or CRM system.
- Multi-language help centerBasic
- Publish help center content in several languages, with optional AI auto-translation.
- Conversations reportFree
- Reports conversation volume with new, inbound, closed, re-opened, and snooze metrics.
- Busyness reportFree
- Shows peak hours and an hour-by-weekday heatmap of conversation and message volume.
- Effectiveness reportFree
- Reports response and resolution performance, including first-contact resolution and reply times.
- AI Performance reportPlus
- Reports the share of real customer conversations the AI agent handled, resolved, or handed over.
- AI agent reportPlus
- Per-agent totals for classified, handled, resolved, handed-over, and skipped conversations, split by topic.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
14 days of Pro · no credit card
Herodesk Basic
$34$28/user/month
billed monthlybilled annually
Save $72 / user a year
Give your team one place to answer customers and keep track of the work.
- Everything in Free
- Unlimited inboxes for your channels
- Keep repeat answers ready to send
- Reply on the go with the mobile app
Most popular
Herodesk Plus
$57$46/user/month
billed monthlybilled annually
Save $132 / user a year
Spend less time translating, sorting and keeping customer details up to date.
- Everything in Basic
- Reply in 29 languages with AI translation
- Sort conversations with AI rules
- Keep customer details in sync
Herodesk Pro
$80$64/user/month
billed monthlybilled annually
Save $192 / user a year
Keep service consistent as more people and teams get involved.
- Everything in Plus
- Organise people into teams
- Keep response times on track with SLAs
- Work through prioritised conversations with Flow
Questions, answered
Can’t find it? We’re happy to help.
Which channels can I connect?
Email, live chat, WhatsApp, Instagram, Facebook Messenger and phone: all into the same shared inbox.
Does it work with my webshop or CRM?
Yes. Herodesk connects to 30+ webshop, CRM, warehouse and shipping tools (Shopify, WooCommerce, Magento, HubSpot and more) so the order or deal sits next to every conversation.
Can the whole team use it?
Yes. Paid plans have no limit on the number of users; each user is billed at the plan’s per-user price. Assign conversations, leave internal notes and see who is handling what.
Will you help us get started?
Yes. All customers get free VIP onboarding: online video meetings with a product specialist who guides you from your first connection until everything is up and running to your satisfaction.
Is there a free plan?
Yes. Every new account starts with a 14-day free trial of Pro, with no credit card required. Afterwards, choose a paid plan or continue on Free. VIP onboarding is included for all customers.
What is helpdesk software?
What is helpdesk software?
Helpdesk software centralises the communication between a company and its customers. Whether a question arrives by email, live chat, social media or phone, it lands in one interface, becomes a structured ticket with an owner and a status, and gives the team the tools to answer, assign and close it properly. For a company outgrowing a shared mailbox, that is the natural next step.
What separates helpdesk software from a tidier inbox is context and structure: the customer’s history in one place, the order beside the message through integrations, and a record of what was answered so the same question is not solved from scratch twice.
Who uses helpdesk software?
Companies of every size, for different reasons. webshops handle order questions, delivery chasing and complaints at volume. SaaS companies support users across time zones and mix bug reports in with onboarding questions. B2B companies need structured follow-up on accounts where one dropped thread costs a contract. Internal IT teams use it for staff requests.
What they have in common is needing an overview: who asked what, who owns it, and whether it is done. Herodesk is built to give exactly that without a setup project attached.
What should you look for in a helpdesk?
Look for the outcomes your team needs: faster answers, fewer missed messages and less repetitive work. Then check channel coverage, connections to your existing systems, per-user and AI pricing, and the people who will help you get started.
Herodesk is deliberately built around those five. It covers email, live chat, WhatsApp, Instagram, Facebook and phone; it connects to more than 30 webshop, shipping, CRM and accounting systems; it comes with Danish support, EU hosting, and an AI agents included in the base price rather than sold as a module. See pricing for what each plan includes.
Helpdesk software in Danish
Most helpdesk products are American or British, with English-only interfaces and support hours in another timezone. For a Danish or wider European company that is a practical problem before it is a regulatory one: your team works in Danish, and your data is subject to European rules.
Herodesk is built and run from Denmark, with a Danish interface, Danish support, EU hosting and the Nordic integrations a shop here actually needs. It is the same product in English and German, so a team that works across the region does not need a second tool.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”














































































