Herodesk’s Got Your BackSee the release

AI agent report

Herodesk Plus

Every AI agent, accounted for.

One card per active AI agent: classified, handled, resolved, handed-over and skipped conversations for the last 7, 30 or 90 days, broken down per topic with handover reasons.

The problem

Averages hide the interesting part

An overall automation rate says nothing about which agent or topic earns it. When results are only visible in total, tuning is guesswork.

  • Several AI agents, one blurred total
  • No visibility into why conversations get handed over
  • Topics quietly underperforming inside a decent average
  • Tuning decisions made without per-topic numbers

Why teams love it

From total to fixable

The report turns "the AI does okay" into a list of exactly what to improve next.

Per-agent clarity
Each active AI agent gets its own card, so different setups are judged on their own results.
Handover reasons, spelled out
See why conversations went to a human. That list is the to-do list for the next improvement.
Topic-level resolution rates
The per-topic table shows which subjects the agent owns and which still need work.
Straight to the fix
Every card links to that agent’s Topics board, where the tuning actually happens.

What’s inside

One card per agent

Totals, topics and reasons, for the window you pick.

Six totals per agent
Classified, AI handled, resolved, handed over, skipped by topic gates, and no reply needed.
Three time windows
The last 7, 30 or 90 days, always with fresh numbers.
Per-topic breakdown
A table with each topic’s conversations and resolution rate.
Handover reasons
A breakdown of the reasons the agent passed conversations to the team.
Linked to the Topics board
Jump from a card to the board where that topic’s automation level is set.

Pricing

Herodesk Plus

From Herodesk Plus

The AI agent report comes with the AI agent on Herodesk Plus and above. Billing still counts resolutions, not report numbers.

Included from Herodesk Plus and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story