Live chat integration
Help visitors take the next step
A question should not stand between a customer and their purchase. Answer on your website, while they are still deciding, and give them the confidence to buy.
Free VIP onboarding included for every customer.
Live chat for your website
Be there when an answer makes the difference
From delivery questions to help choosing a product, a timely reply gives visitors a reason to stay. Every chat arrives beside your email and social conversations.
- Help them finish the purchase.
- Answer the question holding a visitor back while they are still browsing. A clear answer can turn uncertainty into a completed order.
- Keep your team in one place.
- Handle chat alongside email and social messages. Your colleagues can share the workload without watching another inbox.
- Make the next step clear.
- Pass a chat to the right colleague with an internal note. When your team is offline, visitors can leave a message for an email reply.
AI agents
What the AI agent can do with Live Chat
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
Make it easy for visitors to ask for help
Welcome visitors, start useful conversations and see what they are browsing, all in a chat that fits your website.
- Website chat widget
- Add the chat to your site with a small snippet and start receiving messages straight into Herodesk.
- Real-time replies
- Answer visitors instantly while they are still browsing, with system and mobile app notifications when a new message arrives.
- Offline messages
- Set business hours so visitors can leave a message and request an email reply when your team is unavailable.
- Icebreakers
- Show proactive messages to visitors on chosen pages, always, in opening hours or on a schedule, with shown and click counts per group.
- Help center in the widget
- Let visitors search and browse your help center on the widget's front page before they start a chat, on Herodesk Basic and up.
- Order lookup in the widget
- Visitors verify their email and see their own webshop orders with status, items and tracking, and can hand a cancel or address change to the chat. Basic and up.
- Welcome message
- Greet visitors with a custom message the moment they open the chat.
- Match your brand
- Adjust the colours and appearance of the widget so it fits your website.
- Visitor context
- See how a visitor moves through your website during the chat, so you can give more relevant answers.
- Multiple chats
- Add separate chats for different websites or languages, all managed from the same inbox.
- JavaScript API
- Hide, show, position and deep-link the widget from your website's own code, or supply your own chat button using transparent colours.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”