For SaaS & subscription products

Help more customers faster, and give your team more time for other tasks.

AI agents help your customers get past questions that would otherwise slow down a purchase – at any time of day. AI answers using your product data, while your team spends time on cases that need a human response.

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Free VIP onboarding for every customer · No credit card

In-app chat · Priya · Growth plan

How do I add a teammate, and are we close to our seat limit?

Herodesk AI agent

Answered “add a teammate” from your docs
Called your API for the live seat count

You can add teammates under Settings → Members. You’re on 8 of 10 seats on the Growth plan: here’s the exact link.

User ready to add a teammate

instantly

Morten Vadskær · ShoporamaRead their story

Trusted by 100s of webshops, B2B and SaaS companies across Europe.

The result

Grow your business without putting more pressure on your support team

Our AI answers common questions, helps customers across time zones and languages, and gives your team all the history and information they need. That leaves your team more time to handle complex cases.

24/7: Help when a user gets stuckAI answers onboarding, how-to and account questions from your docs and connected product data, even when your team is offline.
29: Languages, from day oneMessages arrive in your language and replies go out in the customer’s, with no extra setup and no second help center to maintain.
Goals: See what happens after an AI conversationTrack visits to pages that signal a signup or upgrade after the agent helps a user. See progress toward your goals within the attribution window you choose.

Sound familiar?

Keep customers from having a bad experience

You know how it goes. New customers need your help getting started. Existing customers need a solution or an answer. When everything lands across different systems and in one unsorted queue, it costs time.

Bugs, feature requests and support arrive in one pile: A bug report, a “could you just add…?” request and a password reset land in the same inbox looking identical. Nothing is prioritised, and your colleagues get forwarded emails instead of data.
Volume grows faster than the team: 500 customers quickly become 5,000, and the number of enquiries follows. The same customer questions come up over and over, taking time from a team that should be answering the difficult ones.
Your customers aren’t necessarily next door: You may have customers in different countries, with different languages and time zones. But expectations of good customer service are usually the same: quick, helpful answers that move things forward. Even when it’s 3 a.m. where you are.

A day in the inbox

Help customers move forward without waiting in a queue

Herodesk’s AI agents use customer data in the system to explain how customers can solve their problem. Difficult cases go straight to someone on your team. That means less waiting for customers and fewer routine tasks for you.

Help new users reach their first useful result

The AI agent reads your help center, website and solved tickets, then answers onboarding and how-to questions in your own words: with a link to the exact article.

Ground answers in your own knowledge base
Improves every time you solve a new ticket
Links to the source so customers can go deeper

Built for people who build

Give customers an answer based on your own data

When a customer asks about their subscription, your AI agent needs current data to answer. By connecting Herodesk to your own systems, you give AI the information it needs to provide a helpful reply.

Get all your systems talking to each other

A full REST API lets your systems create conversations, sync customers and pull reporting, so Herodesk fits the stack you’ve already built.

Create and update conversations programmatically
Sync customers and their data in either direction
Pull metrics into your own dashboards

Create a conversation

POST /v1/conversations
{
  "customer": "priya@acme.io",
  "channel": "api",
  "subject": "Seat limit reached"
}

React as soon as something happens

Herodesk can notify your systems when something changes in Herodesk. That lets you act immediately on the information you receive.

Fires on new, updated and resolved conversations
Signed payloads you can verify
Wire support events into your own workflows

A webhook payload

POST https://acme.io/hooks/herodesk
{
  "event": "conversation.resolved",
  "id": "cnv_10248",
  "assignee": "ai-agent"
}

Let the AI agent look up data in your own systems

Define a function and the AI can call your own endpoints mid-conversation (to check a plan, read live usage or trigger an action) and answer with the real result.

The AI fetches live account data to answer
You define the inputs, outputs and guardrails
Trigger actions in your product from a reply

A custom function

function get_seat_usage(email) {
  // your endpoint
  return { used: 8, limit: 10 }
}

Custom functions run on Plus and above. The REST API and webhooks are available on Basic and above.

Your systems and tools

Meet customers where they need help

Bring chat, email and messages into one inbox, and connect it all to your own product data. Customers get the right help, and your team can see all the information in the conversation.

See all integrations

The REST API, webhooks and custom functions connect Herodesk to whatever you’ve built.

AI agents

Less repetition. More customers getting a helpful answer.

AI helps your customers around the clock. They get an answer straight away, and your team doesn’t have to answer the same question 20 times a day.

Answers from your docs: The AI agent answers onboarding and how-to questions using your help center and previously resolved cases.
Runs custom functions: AI fetches live product data so your answers are always accurate and up to date.
Helps with the next signup or upgrade: Answer questions in chat when a customer gets started with you – including outside working hours.
Tags and routes: Our AI tags technical questions and sends them to the right person on your team.
Drafts technical replies: Let AI write the first draft of a reply for someone on your team to review and send in seconds.
Hands over to a human: As soon as a question needs human help and judgement, AI passes it on with the full context attached.

Run it autonomously, approve-first, draft-only or off, per channel, changed whenever you like.

See what AI can take off your plate

Reporting

See where you can improve your customer service

See which enquiries AI resolves, when customers have to wait and which questions keep coming back. Use the numbers to improve onboarding, fix recurring problems and give your team a better working day.

Median first response and time to close, filtered by inbox and date range
A helpful resolution straight away
Tag reports that put numbers behind recurring requests for your product team

See the reports

Data & sovereignty

Hosted in the EU – and so is our AI.

Herodesk is built and hosted in the EU. Since May 2026, our AI has run on our own servers in Denmark and Germany, which means no third-party AI providers get access to your data.

Nothing leaves the EU: Hosting in Germany, AI in Denmark. Whenever the system processes customer data, it stays within the EU.
No US data processor: Our system is built so that no US subcontractors process customer data.
Infrastructure we control: Our servers are hosted by Hetzner in Germany, rather than AWS, Azure or Google Cloud. That’s a deliberate choice about who we work with, and our AI infrastructure follows the same principles.

Read how we moved to self-hosted AI

Hear from teams like yours

Meet businesses that let AI handle routine tasks

Read about some of the customers running their support on Herodesk.

Questions

Common questions SaaS companies ask us

Where does AI get its answers?

When your AI writes a reply to a customer, it draws on your help center, website, previously resolved enquiries and the product data you connect. You can review the drafts your AI writes before they are sent to the customer. You can also give it full autonomy to decide when an enquiry should be passed to you and your team.

Can it read live data from our product?

Yes – with custom functions. You define an endpoint that AI can access during a conversation, so it answers with accurate, current information.

Do you have an API and webhooks?

Yes, a full REST API and webhooks on Basic and above. Create conversations, sync customers, pull reports and react to events in real time. Custom functions are available from the Herodesk Plus plan.

How do you handle security and access?

Roles and granular permissions are built in, single sign-on is available, and Herodesk is 100% GDPR compliant and built in Scandinavia.

Does AI scale as our team grows?

That’s the idea: your help center and AI take care of repeat questions, so the number of enquiries can grow without you necessarily having to hire more support staff.

Will you help us get started?

Every customer gets VIP onboarding included. In video calls, one of our product specialists guides you through setup until everything is up and running and ready to use.

Customer support for SaaS: what makes it different

What is customer support for SaaS?

SaaS support has a shape of its own. Your users are often technical, spread across time zones, and expect an answer quickly, frequently outside the hours anybody on your team is working. And what they send is not one kind of thing: feature requests, bug reports and onboarding questions all arrive in the same inbox looking much the same.

A helpdesk built for SaaS gives the team one central view of all of it and classifies as it reads, from day one. That means the support queue and the product backlog stop being the same undifferentiated pile: see shared inbox for how the shared inbox works.

Scaling support without hiring proportionally

As a SaaS product grows, repeated how-to questions can consume the time needed for difficult cases and onboarding improvements. Giving users an answer from your docs or their account data helps them keep using the product and leaves your team more room to solve the problems that need a person.

AI agents can answer onboarding, account and plan questions and fetch current product data through integrations. They can also answer a prospective customer’s question about signing up or upgrading after your team has finished for the day. Goal tracking records visits to your chosen goal pages after AI conversations within your attribution window. It shows what users did next, without treating every signup or upgrade as a result caused by the agent.

GDPR and data sovereignty for SaaS

A SaaS company with European customers is subject to GDPR, and that constrains which systems it can put in the path of customer data. It also cascades: your customers audit their vendors, you are one of those vendors, and every subprocessor you use becomes a line somebody else has to approve.

Herodesk is built and hosted in the EU, and as of May 2026 its AI runs on open-source models we host ourselves in Denmark and Germany, no third-party AI provider in the chain at all. See pricing for what each plan includes, or B2B companies if you sell to businesses as well as to users.

Give your users the help to keep going

Start with your docs and the questions your team answers every day. Every customer gets free VIP onboarding. In online video meetings, a product specialist guides you from the first connection until everything is up and running to your satisfaction.

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