Herodesk’s Got Your BackSee the release

Help center

Herodesk Basic

Answers customers find themselves.

Run one or more customer-facing help centers with your own domain, branding and menu. Articles sit in nested categories, are searchable, and tell you whether they actually helped.

The problem

You answer the same question forever

The top ten questions never change. Every one of them arrives as a fresh conversation, and every one costs a person the same few minutes it cost last time.

  • The same delivery and returns questions, endlessly
  • Customers who would rather look it up than write in
  • Policy documents nobody outside the company can find
  • Support volume that grows in step with orders

Why teams love it

Deflect the easy half

A good help center is the cheapest support you will ever run, and the fastest answer a customer can get.

Fewer repeat conversations
Customers who can find the answer do not open a conversation, so the queue holds the questions that need a person.
Answers at any hour
Self-service works at two in the morning, which is when a lot of shopping questions happen.
Learn what is missing
Views and "was this useful" stats per article show which answers work and which need rewriting.
It trains your AI too
Help center articles are one of the strongest sources for grounding the AI agent’s answers.

What’s inside

A real site, not a hosted list

Enough control to make the help center feel like part of your own website.

One or more help centers
Run several sites (different brands, different audiences) from the same account.
Your domain and branding
Custom domain or subdomain, logo, favicon, background, menu, and your own scripts and styles.
Nested categories
Organise articles into categories and subcategories so a growing library stays navigable.
Drafts, publishing and SEO fields
Work on articles before they go live, and set the SEO fields that decide how they appear in search.
Customer-facing search
Visitors search your articles directly, so they find the answer rather than browse for it.
Per-article stats
Views and "was this useful" responses are recorded per article, so you can see what is working.

Pricing

Herodesk Basic

From Herodesk Basic

The help center comes with Herodesk Basic and every plan above it, including multi-language and FAQs. Try any paid plan free for 14 days.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Help center: self-service that actually deflects volume

The top ten questions a support team receives almost never change, and every one of them arrives as a new conversation costing the same few minutes it cost last time. A help center breaks that loop. Herodesk lets you run one or more customer-facing sites, each with its own logo, favicon, background, domain or subdomain, menu, and custom scripts and styles, so it reads as part of your own website rather than a hosted list.

Articles support drafts, publishing and SEO fields, sit in nested categories, and are searchable by customers directly. Views and "was this useful" statistics are recorded per article, so you can see which answers work. FAQs can appear inside the shared inbox live-chat widget, content can be published in several languages, and on AI-enabled plans your articles are one of the strongest sources for grounding AI agents, so the same content that helps customers help themselves also teaches your AI.

The help center is part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story