Facebook Messenger integration
Keep Facebook customers from waiting
Give people a helpful reply while their interest is fresh. Handle Messenger in your shared inbox, and bring public post comments into your team’s queue on Plus and Pro.
Free VIP onboarding included for every customer.
Facebook Messenger support
Keep the conversation moving towards a decision
A question about a product or delivery can decide whether someone buys. Bring Facebook messages to the team that can answer, alongside email and live chat.
- Less checking, more answering.
- Messenger arrives in the same inbox as your other channels. Your team can help without switching between Facebook and Herodesk.
- Turn interest into a next step.
- Answer the question behind a sales enquiry while the customer is still interested, using the same reply tools as the rest of your support.
- Give every question an owner.
- Assign the conversation, flag a priority and ask colleagues in internal notes, so the customer gets help from the right person.
Public comments
Herodesk Plus & ProDo not let buying questions get lost in comments
People ask about your products under your posts, too. Bring those comments into a queue grouped by post, then answer publicly or continue privately in Messenger.
Messenger conversations are free on every plan. The public comment queue is available on Herodesk Plus and Pro, and comments are answered by your team rather than the AI agent.
- Grouped by post
- Every comment thread sits under the post it belongs to, with its caption, thumbnail and a link back to Facebook.
- Reply in public or in private
- Answer in the comment thread, or reply privately so it carries on as a Messenger conversation with the history attached.
- Notes, hiding and done
- Discuss a comment internally, hide it on Facebook, and track every thread as open or done.
AI agents
What the AI agent can do with Facebook Messenger
The AI agent works right inside this channel: answering common questions and drafting replies so your team can focus on the tricky ones.
- Answer and draft replies automatically
Do you ship to Norway, and how long does it take?
- Answer and draft replies automatically
Yes! We ship to Norway in 2-4 business days. Want me to send that reply?
Your working day
Facebook support your whole team can handle
Keep replies, assignments and context together, with a separate comment queue on Plus and Pro.
- Connect your Facebook Pages
- Link one or more Pages in a few clicks and start receiving Messenger messages directly in Herodesk.
- Unified shared inbox
- Messenger conversations combine with email, live chat and your other channels in a single inbox.
- Reply from Herodesk
- Answer Messenger conversations without leaving Herodesk or logging into Facebook.
- Notes & assignment
- Assign conversations to colleagues and add internal notes so the team can work together on a case.
- Tags & smart views
- Organise conversations with tags and smart views to prioritise and reply to the right messages first.
- Media & attachments
- Send and receive the images and files customers share in Messenger, right in the conversation.
- Emoji reactions
- React to a message with an emoji, posted straight to Messenger, and see customers' reactions with who reacted and when. Any agent can change or remove the team's reaction.
- Public comment queue
- Comments on your page’s posts arrive in their own queue, grouped by the post they were left on.
- Public or private replies
- Reply in the comment thread, or privately so the thread continues as a Messenger conversation.
- Hide & moderate
- Hide and unhide a comment on Facebook, add internal notes, and mark a thread done once it is handled.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”