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Good ideas for better customer service
Give customers better answers and give your team more time. Practical advice, lessons from other businesses, and what we learn building Herodesk.
Latest post
Herodesk’s AI processes your customer data in the EU
Herodesk runs AI on infrastructure in Denmark and Germany and does not send conversations to OpenAI or Anthropic. See what that means for your data and GDPR.
Technology4 min read
Find an idea you can put to work
Browse customer service advice, company news and lessons from building a business.
Technology
Herodesk’s AI processes your customer data in the EU
Herodesk runs AI on infrastructure in Denmark and Germany and does not send conversations to OpenAI or Anthropic. See what that means for your data and GDPR.
4 min read
Company
Welcome to Herodesk, Ann-Sofie!
Ann-Sofie joins Herodesk to connect with potential customers and help us grow. Meet our new colleague and see why this is such an exciting step for us.
1 min read
Company
Welcome Jimmy, our new Commercial Director
Jimmy joins Herodesk as commercial director, leading sales, marketing and partnerships. Meet the colleague helping more businesses make customer support easier.
1 min read
Customer service
Bring structure and order to your customer service efforts with our ticket system
Bring order to customer enquiries with a shared ticket system. See how Herodesk helps your team assign conversations, follow up and keep every customer in view.
2 min read
Technology
We are moving to self-hosted AI
Learn why Herodesk is moving its AI features to self-hosted models. Our engineering update explains the decision and what it means for our AI infrastructure.
3 min read
Company
Welcome Signe, Daniel & Berkay
Herodesk starts 2026 with three new colleagues: Signe, Daniel and Berkay. Meet the people joining our growing team as we keep making customer service easier.
1 min read
Company
Welcome Jakob, Our New Customer Success Manager
Meet Jakob, Herodesk’s new customer success manager. Learn about the newest member of our team and his role in helping customers get more from their helpdesk.
1 min read
Company
We are nominated for the E-commerce Award 2025!
Herodesk has been nominated for Denmark’s E-commerce Award 2025. Read about the recognition from the Danish Chamber of Commerce and what it means for our team.
1 min read
Company
Welcome, Sara!
Meet Sara, the first full-time colleague to join Herodesk’s founder. Read about this step in building the team behind our helpful customer service platform.
1 min read
CompanyEntrepreneurship
Introducing new AI-powered features in Herodesk
Explore Herodesk’s first AI features for customer service. See how translation, writing assistance and message analysis help small teams support customers.
3 min read
Customer service
Never Miss a Customer Question with Our Free Helpdesk Tool
Keep customer questions from getting lost across inboxes. See how a shared Herodesk helpdesk gives your team a clear view of messages and pending replies.
6 min read
Customer service
Gain Insight into Your Team’s Efficiency and Workload through Built-in, Data-Driven Reports
See how customer service reports reveal your team’s workload and response patterns. Use Herodesk data to plan support and find ways to improve.
5 min read
Customer service
Great Customer Service Is About Making It Easy for Customers
What makes great customer service? Explore how easier contact, helpful answers and a clear team overview shaped the way we built the Herodesk helpdesk platform.
4 min read
Customer service
Herodesk is a Live Chat for Shopify Webshops
Help Shopify customers while they browse your webshop. See how Herodesk live chat brings questions into your shared inbox so your team can offer timely support.
4 min read
Customer service
Creating an Account for Our Free Helpdesk and Live Chat Tool is Easy
Learn how to create a Herodesk account and set up your customer service workspace. Bring customer messages together and get started with helpdesk and live chat.
4 min read
Customer service
Herodesk strengthens your customer service: suitable for teams with multiple employees!
Make customer service easier for a growing team. Herodesk brings messages, ownership and collaboration together so colleagues can help with confidence.
4 min read
Customer service
Helpdesk tool with integrations for Shopify, WooCommerce, and many other webshop systems
Connect your helpdesk to Shopify, WooCommerce and other webshop systems. See how customer and order details help your team answer questions faster.
3 min read
Customer service
Save Time and Resources on Customer Service with Our User-Friendly Omnichannel Helpdesk System
Bring conversations from every channel into one helpdesk. See how Herodesk helps your team spend less time switching tools and more time helping customers.
4 min read
Customer service
Top 5 Customer Service Challenges for E-commerce Webshops: How to Solve Them
Discover five common customer service challenges for webshops and practical solutions, from missed messages to scattered channels and unclear ownership.
5 min read
Entrepreneurship
The Secret Powers of your Signature
Your email signature can do more than share contact details. Discover ways to use Herodesk signatures to help customers and share useful news in every reply.
2 min read
Company
Herodesk becomes an official DanDomain partner
Herodesk is an official DanDomain partner. Learn what it means for webshop teams bringing customer conversations and order information into one place.
1 min read
Entrepreneurship
Creating our logo with 99designs.com
Go behind the scenes of the Herodesk logo. Our founder shares how a 99designs competition helped turn an idea into the visual identity of our helpdesk platform.
3 min read
Company
Hello, world!
Meet Herodesk, the helpdesk for everyday customer service teams. Read our first post on bringing conversations together and making support easier.
2 min read
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”