Welcome Jakob, Our New Customer Success Manager

As Herodesk grows, so does the importance of giving every customer a smooth and supportive experience, from onboarding to daily use of our features and AI Agents. With more companies joining the platform every week, expanding our Customer Success team was the natural next step.

Why Jakob

Jakob originally connected with us during our first Customer Success hiring round. Even though we hired Sara back then (something we’re still thrilled about!), he left a clear impression as someone who would be a great fit for Herodesk. When planning our 2026 team, he quickly became our first choice, and we’re glad the timing aligned.

What Jakob Will Focus On

After onboarding, Jakob will take on key responsibilities such as:

• Helping new customers get started
• Handling support inquiries
• Guiding customers on best practices
• Working with our AI Agents and automation tools

He has a strong background in e-commerce on both sides of the table, as webshop manager and customer success manager of other adjacent e-commerce tools; this experience will help many in the future.

His role is centered around one goal: ensuring every Herodesk customer gets a best-in-class experience.

A Strengthened Customer Success Team

With Jakob on board, we’re strengthening the foundation that helps customers succeed with Herodesk. We’re excited to have him bring his skills and customer-first mindset to the team.

Welcome, Jakob. We’re happy to have you with us.