Herodesk brought all of our channels together and cut hours of manual cleanup after every live sale. The whole team finally has a clear overview.
Ken Primby
CEO, Pluspige
Herodesk saves us time and ensures that we always deliver a high standard of customer service.
Anders Nielsen
MuscleHouse
After considering several of the major helpdesk systems, we chose Herodesk because we assessed it would be the best solution for us in the long run.
John Boye Rasmussen
Finicc.com
We handle bookings and inquiries much faster now, and everything has a much better structure.
Christina Vesterlund
Ree Park Safari
Herodesk makes my day easier by consolidating all our communication channels into one platform.
Freja Nielsen
LiiteGuard
Herodesk pricing
Give customers helpful answers, whether your team, AI or both handle the conversation. Try Pro free for 14 days, with personal help getting started.
Helpdesk plans
Start with 14 days of Pro, then choose the plan that fits your team. Every plan includes free VIP onboarding with a product specialist until you are up and running.
Bring your team together
Give every question an owner and keep replies moving, wherever customers contact you.
$34$28/user/month
billed monthlybilled annually
14 days of Pro · no credit card
Most popular
Spend less time on routine work
Help more customers without spending more time translating, sorting or updating their details.
$57$46/user/month
billed monthlybilled annually
14 days of Pro · no credit card
Keep service consistent as you grow
Keep handovers clear and follow up on time as more people and teams handle support.
$80$64/user/month
billed monthlybilled annually
14 days of Pro · no credit card
Free VIP onboarding on every plan
Annual plans are paid for a full year upfront.
Keep customer questions in order when you work on your own. Free forever.Handling support on your own?
AI agents
Choose an AI plan separately from your helpdesk subscription. The Free AI plan includes 25 resolutions a month, with paid usage above that. Paid AI plans cover the resolution package you choose.
The 25 free resolutions apply only to the Free AI plan. Paid AI plans have no additional free allowance.
A resolution is a completed chatbot conversation or a suggested reply you use. Human handovers are not billed.
25
FreeFree
+$1.73 per extra resolution
100
$79$63 /month
+$1.39 per extra resolution
250
$137$109 /month
+$0.79 per extra resolution
500
$194$155 /month
+$0.68 per extra resolution
1,000
$344$275 /month
+$0.60 per extra resolution
2,500
$769$615 /month
+$0.54 per extra resolution
5,000
$1,379$1,103 /month
+$0.48 per extra resolution
10,000
$2,586$2,069 /month
+$0.25 per extra resolution
10,000+
$0.25 per resolution
Pay only for what you resolve: no monthly package.
resolutions / month
Jeppe Kornum
Head of Customer Service · Rito
From a Herodesk customer
€25,000
saved on return handling
Read the customer story“Herodesk reduced returns, improved our workflows and saved Rito significant costs”
Savings
Estimate the value of faster replies and conversations handled by AI. Add your team’s numbers to see the potential monthly savings.
An estimate of freed-up staff time, less AI usage and a Herodesk Plus licence. Assumes 15% faster replies and 8 conversations per hour. Time saved does not automatically reduce payroll costs.
Estimated savings
$7,714/ month
Roughly $92,568 a year, across your whole team.
Book a demo around your customer support, or try Pro free for 14 days. We help you get started.
14 days of Pro · no credit card
See what each plan includes and choose what your team needs.
| Features | Free | Basic | PlusMost popular | Pro |
|---|---|---|---|---|
Keep customer questions in order when you work on your own. Free forever. | Give every question an owner and keep replies moving, wherever customers contact you. | Help more customers without spending more time translating, sorting or updating their details. | Keep handovers clear and follow up on time as more people and teams handle support. | |
$0$0free forever | $34$28/user/month | $57$46/user/month | $80$64/user/month | |
billed monthlybilled annually | billed monthlybilled annually | billed monthlybilled annually | ||
| Create a free account | Try free for 14 days | Try free for 14 days | Try free for 14 days | |
| Talk to sales | Talk to sales | Talk to sales | Talk to sales | |
| Shared inbox | ||||
Users | 1 | Unlimited | Unlimited | Unlimited |
Inboxes | 1 | Unlimited | Unlimited | Unlimited |
Channels | 2 | Unlimited | Unlimited | Unlimited |
Quick replies | Included | Included | Included | Included |
Signatures & reports | Included | Included | Included | Included |
Smart views | Not included | Included | Included | Included |
Send from your domain | Not included | Included | Included | Included |
Mobile app & push | Not included | Included | Included | Included |
| AI | ||||
AI Assistant | Included | Included | Included | Included |
AI agents | Separate AI plan | Separate AI plan | Separate AI plan | Separate AI plan |
AI Translate | Not included | Not included | Included | Included |
AI Rules | Not included | Not included | Included | Included |
| Channels & integrations | ||||
Email & integrations | Included | Included | Included | Included |
Widgets | Included | Included | Included | Included |
Phone integrations | Included | Included | Included | Included |
Contact sync | Not included | Not included | Included | Included |
| Automation & workflows | ||||
Autoresponders | Not included | Included | Included | Included |
Rules | Not included | Included | Included | Included |
Helpcenters | Not included | Included | Included | Included |
Flow focus mode | Not included | Not included | Not included | Included |
| Team & security | ||||
Teams | Not included | Not included | Not included | Included |
Two-factor authentication (2FA) | Not included | Not included | Not included | Included |
Single sign-on (SSO) | Not included | Not included | Not included | Included |
Service level agreements (SLA) | Not included | Not included | Not included | Included |
Priority support | Not included | Not included | Included | Included |
| API & usage limits | ||||
API & webhooks | Not included | Included | Included | Included |
API request limit (points/min) | Not included | 60 | 600 | 1,200 |
Sends per paid seat/hour | Not included | 30 | 60 | 120 |
Minimum sends per account/hour | Not included | 60 | 120 | 240 |
Yes. For your account’s first paid helpdesk subscription, email support@herodesk.com within 60 days of the first payment. We refund that subscription payment in full, including an annual payment made upfront. The guarantee does not cover renewals, AI usage or AI resolution packages. It is separate from the 14-day free Pro trial. Other refund exceptions are set out in section 4 of our terms.
Yes. Change plan anytime from the control panel. Upgrades take effect immediately and we charge the difference for the rest of the billing period. Downgrades apply at the next renewal (the difference is not refunded). Cancel anytime with no cancellation fee.
One resolution is either an applied suggested reply or a completed chatbot conversation. If the customer asks to be transferred to a human, or the chatbot cannot answer, it is not a resolution and you are not billed.
AI plans are separate from your helpdesk subscription. The Free AI plan includes 25 resolutions a month at no charge; usage above that is billed at its additional-resolution rate. Paid AI plans include the package you purchase, with no extra free allowance. A 100-resolution package covers 100 resolutions in total.
Unused resolutions expire at the end of each billing period and do not roll over. If you go over your package, extra resolutions are billed at that package’s overage rate.
Yes. Every new account starts on a 14-day free trial of Herodesk Pro. No credit card required. After the trial you can stay on Pro, switch to another plan, or move to Free.
Pay for a full year upfront and save up to 20% compared with monthly billing. The exact saving depends on your plan and currency and is shown on each plan. You can switch between monthly and yearly anytime.
The Herodesk interface is available in English, Danish and German. AI translation covers 29 languages.
Yes, for all customers, including Free. Your product specialist guides you in online video meetings from the first setup until everything is up and running to your satisfaction. There is no onboarding fee.
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”
