Integration
Custom widget integration
Show data from any of your own systems in Herodesk by pointing the Custom widget at an endpoint you control.
Free VIP onboarding included for every customer.
Build your own integration
Your own data, right in the sidebar
When there's no out-of-the-box integration, the Custom widget lets you connect your own backend, ERP or CRM. Herodesk calls your endpoint for each conversation and renders whatever data you return, next to the customer's message.
- Everything in one place.
- Show order, account or any backend data from your own systems right next to the customer's question: no separate tab, no copy-pasting.
- Reply to customers faster.
- With the context you care about on screen, your agents answer without leaving Herodesk to look things up.
- Built for your use case.
- You decide exactly what appears in the widget, so it fits the way your team actually works.
Features
Everything the Custom widget includes
Point it at a URL that returns JSON and you're up and running.
- Connect any system
- Provide a single endpoint URL and Herodesk displays its content as a widget: no native integration required.
- Context-aware requests
- Herodesk calls your endpoint with the conversation's details, so your backend can return exactly the right data for that customer.
- Your own layout
- Return a simple JSON feed with a headline and elements, and Herodesk renders it for each conversation.
- Lists and tables
- Structure your data as bullet lists or full tables with headers and rows, whichever fits the information.
- Rich text formatting
- Use markdown for bold, italics, links and inline code so the widget reads clearly.
- Actionable links
- Add links straight into your own systems so agents can jump from the widget to wherever they need to act.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”