Integration
Shopware integration
Herodesk offers a native integration with Shopware that ties your customer support and your Shopware webshop together.
Free VIP onboarding included for every customer.
Helpdesk for Shopware
All your Shopware order data, right where you answer
When you open a conversation, the customer's email is looked up in your Shopware webshop and all their orders appear automatically. Order status, payment and delivery details, tracking codes and order lines are all there.
- Everything in one place.
- Right next to your customer's question is every order with its status, payment method, delivery status, order lines, totals, and billing and shipping details.
- Reply to customers faster.
- With order information at hand inside Herodesk, the time it takes to solve a customer case drops, and faster replies mean happier customers.
- No more screen shuffling.
- Your support agents get everything they need in one tool, instead of switching between windows and systems.
Order actions
Act on Shopware orders without leaving the conversation
Herodesk works directly with your Shopware orders: no switching tabs, no copy-pasting order numbers.
- Cancel orders.
- Cancel an order in Shopware by transitioning its state to cancelled, and choose whether to notify the customer by email.
- Edit the delivery address.
- Update the delivery address on a Shopware order in seconds, before it goes out.
- Jump straight into Shopware.
- Open any order or the customer directly in Shopware in one click when you need the full picture.
AI agents
What the AI agent can do with Shopware
The AI agent can act on orders on its own: looking them up and taking action right inside the conversation, with no handover.
- Look up a customer’s orders
- Cancel an order
- Change the delivery address
- Search the product catalog
Hi, can you cancel my order? I ordered the wrong size.
- Look up a customer’s orders
- Cancel an order
Shopware#10248
PaidCancelledOf course. I found order #10248 and cancelled it. Your refund is on its way.
Features
Everything the Shopware integration includes
Set it up in a few minutes with your Shopware API access key: no developers needed.
- Automatic order lookup
- The customer's orders are fetched automatically from your Shopware webshop, matched on their email.
- Order, payment & delivery status
- See the order status, payment status and delivery status of every Shopware order at a glance.
- Shipping & tracking
- Carrier and tracking codes for every delivery, with live tracking links, including multiple tracking numbers per order.
- Itemized order lines
- Every product, quantity, SKU and price on the order, with subtotal, shipping costs, VAT and total.
- Billing & shipping details
- Full billing and shipping addresses, company, phone and email on every order.
- Sales channel filtering
- Show orders from all your sales channels, or narrow the widget down to just the ones you choose.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.
Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”