Herodesk’s Got Your BackSee the release

Shared inbox

Free on every plan

Every customer message, one shared inbox.

Email, live chat, WhatsApp, Instagram, Facebook, and phone all land in one place your whole team works from. Everyone sees who is handling what, so nothing slips and no one doubles up.

The problem

Support scattered across a dozen tabs

When every channel lives in its own login, messages get missed, two people answer the same customer, and no one can see the full picture.

  • Messages hide in personal inboxes only one person can see
  • Two people unknowingly reply to the same customer
  • Hopping between six tools all day eats your time
  • No shared view of what is answered and what is still waiting

Why teams love it

One place, one team, nothing missed

A shared inbox turns scattered channels into calm, coordinated support your whole team runs together.

Nothing falls through the cracks
Every message from every channel lands in one queue, so a question is never stuck in someone’s personal inbox.
Never reply twice
Everyone sees who is handling what in real time, so two people never answer the same customer.
One view of every customer
Email, chat, and social from the same person sit together, so you always have the full history in front of you.
Your team, on the same page
Assign, tag, and leave private notes together: support feels like one team, not six separate inboxes.

What’s inside

Built to keep a busy queue calm

Everything you need to sort, share, and stay on top of conversations from day one.

Every channel, one queue
Email, live chat, Facebook Messenger, Instagram, WhatsApp, and phone arrive as conversations in the same inbox.
Clear ownership
Assign a conversation to one person or leave it open for anyone to pick up, so it is always clear who is replying.
Tags and private notes
Label conversations to sort and filter them, and add internal notes your customer never sees.
Snooze and follow-ups
Put a conversation to sleep until later and it reopens on its own, so nothing waits on your memory.
Merge and forward
Merge two messages from the same customer into one thread, or forward a conversation to a supplier.
Search and filter
Find any conversation by status, tag, channel, or who it is assigned to, across the whole team.

Pricing

Free on every plan

The heart of Herodesk, free

The shared inbox is included on every plan, including Free: no credit card, no trial clock. Add more inboxes, channels, and seats as your team grows.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

A shared inbox for customer support teams

A shared inbox is one place your whole team answers customers from. Herodesk gathers email, live chat, WhatsApp, Instagram, Facebook Messenger and phone into a single team inbox, so every message ends up in the same queue instead of scattered across six tools and personal mailboxes. It also pulls in order and customer data through more than 30 integrations, so the context is right there next to the conversation.

Because the whole team works from the same inbox, nothing depends on one person being online. Assign conversations, tag and filter them, add private notes, snooze them for later, merge duplicates, and search everything from one place. When volume grows, AI agents answer the routine questions from your help center and order data, so your team stays on the conversations that need a person.

The shared inbox is the heart of Herodesk, used by webshops, B2B companies and SaaS companies across Europe. It is built and hosted in Scandinavia, 100% GDPR compliant, and included on every plan, including Free. See pricing for what each plan adds.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story