Cykelshoppen

E-commerce

Herodesk is just wonderfully simple, we can gather all customer inquiries in one place without losing oversight.

Mads Collin

E-commerce manager, Cykelshoppen

10%
of the old system's features: 3
webshops, one support team: 1
keystroke to the next ticket

What does your company do?

We run several webshops, including cykelshoppen.dk, which sells bicycles and accessories, and Speedline.dk, where we offer spare parts and accessories for scooters and mopeds. Our activities span several countries, and we recently launched Cyclstore, with the site cyclstore.se. At the same time, we run our own warehouse, a physical store, and a scooter/moped and bicycle workshop in Skanderborg.

What is the goal of your business?

Our vision is always to have a wide selection of bicycles, accessories, and spare parts while providing high-class customer service.

Why did you choose Herodesk?

Previously, we used a larger well-known ticket system provider, but we only utilized a tenth of its features. We needed a simpler solution, and Herodesk could easily gather our many channels in a manageable way. Herodesk centralizes our customer support, enabling us to handle customer inquiries efficiently and quickly, whether they come from email, social media, or our webshops.

What is your favorite feature in Herodesk?

We are big fans of the keyboard shortcuts. It is incredibly practical to be able to close a ticket and with a single keystroke move on to the next one in line. This functionality significantly improves our efficiency.

How does Herodesk make your daily life easier?

Herodesk has simplified our support processes by gathering all tickets across channels into one inbox (Smart Folder). We can easily see how tickets are distributed from channel to channel, which is crucial for our overall customer service team. This overview allows us to handle all tickets efficiently and significantly improve our customer service.