Ysr

The full story

What does your company do?

Yamaha Store Roskilde (YSR) is an authorized Yamaha dealer selling motorcycles, scooters, ATVs, and motocross bikes. We have workshops in Roskilde and Sorø and offer everything from sales and servicing to motorcycle rentals and customer benefit agreements. We are a small but ambitious company focused on doing things properly: both for our customers and internally.

What is the goal of your business?

To provide the best Yamaha experience in Denmark, not necessarily to be the biggest. This means we work hard to ensure that our internal processes run smoothly behind the scenes, so customers experience professionalism and great service at every touchpoint. We aim to grow sustainably and digitally.

Why did you choose Herodesk?

We were looking for a Danish customer service platform that was simple to get started with, while still being powerful enough for our needs. Herodesk struck that balance perfectly. But what really made the difference was Anders and the service behind the product. It’s rare to experience a supplier that truly listens to its customers and acts quickly on requests. You can clearly feel that with Herodesk.

What is your favorite feature in Herodesk?

That all customer inquiries (regardless of channel) are gathered in one place. We no longer have to juggle between inboxes and platforms. It gives us a clear overview and ensures that nothing falls through the cracks, neither internally nor in communication with customers. Side conversations and conversation starters from external systems are our favorite features. It creates one consistent customer journey where everything is collected in a single thread.

How does Herodesk make your daily life easier?

We are a small organization, and time is always a limited resource. Herodesk gives us a shared overview, allowing us to help customers faster and spend less time on internal coordination. And with support from Anders, who responds quickly and takes our requests seriously, we feel like a priority, not just another number in the queue.