Klædeskabet

E-commerce

Herodesk gives us an easy, clear overview of customer inquiries across our different shops.

Mikkel Dam Jespersen

E-commerce Manager, Klædeskabet

4
colleagues in one shared inbox: 3
channels in one overview: 1
day response time

What does your company do?

At Klædeskabet.dk, we sell clothing and shoes for women. We offer a great mix of our own brands as well as external brands.

What is the goal of your business?

From the start, our goal has been to offer a wide selection of trends and season-appropriate styles at extremely competitive prices. We want our customers to feel they’ve received value for money and to have had a positive shopping experience when purchasing from our shop.

Why did you choose Herodesk?

It became a challenge when our customer service team of four colleagues worked in the same email inbox. Therefore, it made sense for us to find a helpdesk system that could solve this issue, allowing us to ensure customers received responses to their inquiries quickly and efficiently. It was also important to find a helpdesk system that supports the rest of our tech stack, especially Shopify and Smartpack.

What is your favorite feature in Herodesk?

We’ve added macros with our most frequently asked questions. This saves us time daily, while also providing customers with thorough answers, ensuring that the majority of our customers receive a response to their inquiries on the same day.

How does Herodesk make your daily life easier?

Herodesk makes the day easier for our customer service team by providing an easy and manageable overview of customer inquiries across the different shops we operate, spanning email, Facebook, and Instagram. Before Herodesk, we spent a lot of time switching between open tabs. With Herodesk, everything is now consolidated, and our team can quickly get an overview of the status of a customer’s order. The integration with our WMS, Smartpack, is especially helpful. We can easily see whether an order is ready to be picked, in the process of being picked, or if it’s a pre-order item. Additionally, the ability to pause or prioritize orders ensures that everything runs smoothly for the customer service team, allowing them to focus on one place without constantly switching between tabs.