Tørrestativet

E-commerce

With Herodesk we have all our customers questions in one place, regardless of how they contact us: email, Facebook, Instagram.

Malene Bandholm

Owner, Tørrestativet

toerrestativet.dk

0
repeat answers written from scratch: 0
guessing which emails were answered

What does your company do?

Our company, Tørrestativet.dk, specializes in selling practical and quality products for the home, including drying racks, ironing boards, laundry baskets, waste sorting, garbage bins, and kitchen equipment. We strive to offer our customers effective solutions that make everyday life at home more practical and comfortable.

What is the goal of your business?

Our overarching goal is to offer our customers practical quality products for the home that make their daily routines more efficient. We strive to create lasting relationships with our customers through excellent customer service and reliable products.

Why did you choose Herodesk?

I have chosen Herodesk as a platform for our customer service because of its user-friendliness. Herodesk allows us to keep track of customer inquiries whether they come by email, Facebook, or Instagram.

What is your favorite feature in Herodesk?

My favorite feature in Herodesk so far is the standard responses you can create and use for customer inquiries. It is often the same things customers ask about, and it’s great just to be able to pull in a standard answer and possibly adjust it before sending. This frees up time to focus on other important things in my business.

How does Herodesk make your daily life easier?

Before Herodesk, I used Google mail, and it could sometimes be overwhelming to keep track of which emails had been answered and whether I was done with the response. With Herodesk, I can close threads when I know I’m done with the email, and they don’t clutter up and cause stress.