Co’couture

The full story

What does your company do?

Co’couture is a Danish fashion brand founded in 2015 with a clear vision of creating modern fashion for the style-conscious woman. Our universe combines Scandinavian simplicity with Parisian elegance and a feminine, sophisticated expression.

The collections are created with an eye for the season’s trends, refined silhouettes and special details that give each design its character. We work with contrasts between the feminine and the cool, the classic and the modern, creating styles that feel current and elegant while still being natural to wear.

What is the goal of your company?

Our ambition is to create a wardrobe that inspires women to express their personal style. A wardrobe where timeless favourites meet the season’s trends, and where every design can be styled and worn for both everyday life and special occasions.

We want to create collections that feel relevant season after season, while preserving the distinctive expression that defines Co’couture. Our goal is to strengthen and develop Co’couture’s position as a recognisable Danish fashion brand with a strong identity and an ever-growing international presence.

Why did you choose Herodesk?

We chose Herodesk because the platform has many features that make our everyday work easier and give us a clearer overview. The integration with Shopify and Reversio in particular is a big advantage for us, as we can bring many of our programs and workflows together in one place.

On top of that, we get really good and fast support, and there is always help at hand. We can also book meetings with Herodesk on an ongoing basis to talk things through, which makes it easy to get help when we need it.

What is your favourite Herodesk feature?

One of our favourite features is the automatic translation of messages. Herodesk detects which language the customer is writing in, so we can reply in Danish and the message is automatically translated into the customer’s language. That makes it much easier for us to handle customers from different countries.

We also love being able to keep several inboxes together in one place, and being able to add more support email addresses as our needs grow.

How does Herodesk make your everyday work easier?

Herodesk makes our everyday work easier by bringing our customer service and our different support channels together in one place. That gives us a better overview and makes it easier to keep track of every enquiry.

Together with the Shopify and Reversio integrations, it means we don’t have to switch between nearly as many different programs. At the same time, automations, translations and the many inboxes make our daily work more efficient.

The great support, and being able to get help and advice from Herodesk on an ongoing basis, is also a big advantage for us.