Finicc

The full story

What does your company do?

FINICC is your go-to online destination when you’re looking for kitchen handles and door knobs that are a little out of the ordinary. Our range goes beyond what you usually come across in hardware stores. We offer unique, stylish designs that can truly give your home a personal touch.

What is the goal of your business?

Our goal is simple: we want to inspire Danish (and soon European) consumers to create their dream interiors with hardware that makes a difference. We want to be the place where style and quality come together, and where customers find the details that make their home truly unique.

Why did you choose Herodesk?

After considering several of the major and well-known helpdesk systems, we chose HeroDesk because we simply assessed that it would be the best solution for us in the long run. HeroDesk stood out with its ability to grow with us and meet our needs across markets, which is essential for our future expansion plans.

What is your favorite feature in Herodesk?

Without a doubt, the feature that allows the creation of parallel conversations for a single case is a game-changer for us. We often need cross-communication between different departments, suppliers, and warehouses, and this feature has made our daily work processes much more streamlined and efficient. Brilliant!

How does Herodesk make your daily life easier?

HeroDesk gathers all our customer inquiries in one place (whether it’s via email, Messenger, or Instagram), and that has been a huge relief. In the long run, we are excited to be able to use it across more markets, which will make our customer service even more smooth and efficient. We really feel like we’ve gained control over our communication and can deliver even better service to our customers.