Purepower

The full story

What does your company do?

We provide our customers with great-tasting sports nutrition products designed for endurance training. We are involved in the entire process ourselves: from taste testing and product development to launch.

All of our products are developed in close collaboration with our ambassadors and athletes to ensure the best possible taste, quality, and functionality on the market. Our focus is not only on performance, but also on creating products athletes genuinely enjoy using during training and competition.

What is the goal of your business?

Our goal is to deliver sports nutrition that tastes great, performs under pressure, and creates trust all the way to the finish line.

We want athletes and active people to feel confident choosing our products, knowing they can rely on both the quality and the performance when it matters most.

Why did you choose Herodesk?

We needed a solution that could gather customer inquiries across multiple countries and make collaboration between employees easier in our daily work.

Herodesk stood out with its simple and intuitive platform, strong support, and flexible setup that allows the entire team to work together efficiently. In addition, the integration with our webshop platform makes a big difference, as we can instantly see the customer’s latest order and help them much faster.

What is your favorite feature in Herodesk?

Some of my favorite features are the quick access to shipment tracking with carriers and the direct access to Shopify orders with just one click.

I also use Internal Notes and side conversations a lot, and they work extremely well when you need to save information for later or pass on a message to a colleague. It makes internal communication much smoother and helps us stay aligned as a team.

How does Herodesk make your daily life easier?

The platform is easy and intuitive to use, which also makes onboarding and training new employees much simpler. During busy periods, multiple team members can work at the same time without the risk of replying to the same email, since you can clearly see when another colleague is already handling the conversation.

There is honestly not a single complaint about the transition to Herodesk. We are very satisfied.