Smykkebixen

The full story

What does your company do?

We sell “Do-It-Yourself” jewelry components for jewelry making in real silver and other nickel-free materials.

What is the goal of your business?

We aim to help all like-minded creative souls easily obtain the materials they need to create their own personalized jewelry.

Why did you choose Herodesk?

To consolidate customer service from email and social media in one place. Previously, I often found myself receiving a message on platforms like Instagram. While I was about to respond, I would be interrupted by a customer in the store or another question, and then I would forget the message! It was quite stressful not to have a complete overview. I have solved this with Herodesk, where everything is now consolidated in one place, and I know that I only need to worry about answering those who have messaged us.

What is your favorite feature in Herodesk?

My favorite feature is that it is easy for me to see all customers awaiting a response and quickly provide them with an answer, regardless of the platform they used to contact us.

How does Herodesk make your daily life easier?

It is super easy to consolidate all questions in one place, so no one “gets lost in the email inbox.” It provides a good overview and removes the worry of whether I have replied to all questions.