Poolworld

Retail

We have chosen Herodesk over other solutions, because we wanted a simple system to gather all customer inquiries.

Per Grønning

CEO, Poolworld

0
paper notes still in use: 100%
of staff on the same information

What does your company do?

Poolworld.dk is a retail store that sells pool, spa, sauna, and outdoor living products. We sell online and have a 3000 m2 store/showroom and warehouse in Herrestrup, Grevinge in the beautiful Odsherred.

What is the goal of your business?

Poolworld.dk aims to be the leading choice for pools, spas, and saunas for private customers in Denmark. Our customer service satisfaction rating on e-marked reviews should be 98%, and our delivery speed for stock items should be 98% within 48 hours. When customers visit our showroom, they should have a WOW experience in terms of visual impression, expertise, and service.

Why did you choose Herodesk?

A simple system to gather all customer inquiries in one place.

What is your favorite feature in Herodesk?

Integration with Scannet webshop.

How does Herodesk make your daily life easier?

All employees have access to the same information on customer inquiries. Previously, we had paper notes that are now gone. Better overview of the status of inquiries for both the individual employee and as a manager.