AI client access (MCP)
Herodesk BasicBring your own AI client.
Connect Claude, ChatGPT or Cursor to Herodesk over the Model Context Protocol, and ask it to work with your conversations, contacts and help center the way you would.
The problem
Your AI tools can’t see your support data
The assistant you already use every day knows nothing about what your customers are actually asking, so you end up copying between two windows.
- Pasting conversations into a chat window to get help with an answer
- Writing a script for every small question about your support data
- No safe way to give an AI tool access to customer information
- Answers based on whatever you remembered to paste
Why teams love it
Your data, your client, your permissions
One connection, signed in as you, with the same limits you already work under.
- Use the assistant you already have
- Claude, ChatGPT and Cursor connect directly, so there is no new tool for anyone to learn.
- It only gets what you have
- The client acts as you: your permissions, your role’s restrictions, and nothing beyond them.
- Reading and writing are separate
- Actions that change something are granted apart from actions that only look, so read-only stays read-only.
- Yours to revoke
- You connect your own client with a normal sign-in and disconnect it again from your profile whenever you want.
What’s inside
What a connected client can reach
The same things you can reach in Herodesk, through the Model Context Protocol.
- Conversations
- Search, read and work with the conversations in your inboxes.
- Contacts and companies
- Look up who a customer is and what you already know about them.
- Help center content
- Read and work with your published articles and FAQs.
- Administrative objects
- Reach the settings and configuration your role already gives you access to.
- A sign-in per person
- Each user connects their own client through OAuth. Nothing is shared account-wide.
- Rate limits per user
- Requests are limited per person, with a higher allowance on paid plans.
Pricing
Herodesk BasicFrom Herodesk Basic
The MCP server comes with Herodesk Basic and every plan above it, with a higher request allowance on higher plans.
Included from Herodesk Basic and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Model Context Protocol: connect Claude or ChatGPT to your helpdesk
Herodesk runs an MCP server, so an AI client such as Claude, ChatGPT or Cursor can work with the conversations in your shared inbox, your contacts and companies, your help-center content and your administrative objects, on your behalf, in plain language, without anyone writing a script first.
Access is per person, not per account: you connect your own client through an OAuth sign-in and revoke it again from your profile’s security page. The client acts with your permissions and your role’s restrictions, actions that write are scoped separately from actions that only read, and requests are rate-limited per user. If you would rather build the integration yourself, the REST API and webhooks are still there, as are the ready-made integrations.
The MCP server is included from Herodesk Basic up, with a higher allowance on higher plans, and is used by webshops, B2B companies and SaaS companies teams across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes. For AI that answers customers directly rather than helping you, see AI agents.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































