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REST API

Herodesk Basic

Wire it into everything else.

A versioned REST API across conversations, messages, contacts, companies, custom fields, inboxes, tags, users, quick replies, smart views, help center content, the AI agent and webhooks.

The problem

The helpdesk is the island

Your ERP knows the customer, your warehouse knows the shipment, your product database knows the spec. If support cannot reach any of it programmatically, someone copies it by hand.

  • Customer data maintained twice, drifting apart
  • Internal tools that cannot see support history
  • Manual exports whenever anyone wants to analyse something
  • Onboarding and offboarding customers by hand

Why teams love it

Herodesk as part of your stack

A proper API means the helpdesk fits your systems rather than the other way around.

Keep data in step
Sync contacts and companies from the system that owns them, so nobody maintains two copies.
Build what you need
Create conversations from your own applications, or surface support history inside your internal tools.
Automate the admin
Provision users, inboxes and tags programmatically instead of clicking through settings.
Versioned, so it lasts
The API is versioned, so an integration you build today does not break next quarter.

What’s inside

Broad coverage, sensible controls

Most of what you can do in the interface, you can do over the API.

Conversations and messages
Read and create conversations and messages from your own systems.
Contacts, companies, custom fields
Keep customer records in step with the system that owns them.
Inboxes, tags and users
Manage the structural parts of the account programmatically.
Quick replies and smart views
Manage saved replies and saved views from outside the interface.
Help center and AI agent
Reach help center content and AI agent configuration over the same API.
Encrypted keys, rate limited
An encrypted per-organisation API key, with rate limiting to keep things predictable.

Pricing

Herodesk Basic

From Herodesk Basic

The REST API comes with Herodesk Basic and every plan above it, together with webhooks. Try any paid plan free for 14 days.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

REST API: connect Herodesk to the rest of your systems

A helpdesk that cannot be reached programmatically becomes an island, and the bridge is always somebody copying data by hand. The Herodesk REST API is versioned and covers conversations, messages, contacts, companies, custom fields, inboxes, tags, users, quick replies, smart views, help center content, the AI agent and webhooks, so most of what you can do in the interface, you can do from your own code.

It uses an encrypted per-organisation API key and is rate limited, so behaviour stays predictable under load. Paired with webhooks, which push events out to a URL you control as things happen, you can keep Herodesk and your own systems in step in both directions rather than polling for changes. For teams who need extra context beside a conversation without building a full integration, the custom widget embeds external content directly in the conversation panel.

The REST API is part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe, alongside more than 30 ready-made integrations. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story