REST API
Herodesk BasicWire it into everything else.
A versioned REST API across conversations, messages, contacts, companies, custom fields, inboxes, tags, users, quick replies, smart views, help center content, the AI agent and webhooks.
The problem
The helpdesk is the island
Your ERP knows the customer, your warehouse knows the shipment, your product database knows the spec. If support cannot reach any of it programmatically, someone copies it by hand.
- Customer data maintained twice, drifting apart
- Internal tools that cannot see support history
- Manual exports whenever anyone wants to analyse something
- Onboarding and offboarding customers by hand
Why teams love it
Herodesk as part of your stack
A proper API means the helpdesk fits your systems rather than the other way around.
- Keep data in step
- Sync contacts and companies from the system that owns them, so nobody maintains two copies.
- Build what you need
- Create conversations from your own applications, or surface support history inside your internal tools.
- Automate the admin
- Provision users, inboxes and tags programmatically instead of clicking through settings.
- Versioned, so it lasts
- The API is versioned, so an integration you build today does not break next quarter.
What’s inside
Broad coverage, sensible controls
Most of what you can do in the interface, you can do over the API.
- Conversations and messages
- Read and create conversations and messages from your own systems.
- Contacts, companies, custom fields
- Keep customer records in step with the system that owns them.
- Inboxes, tags and users
- Manage the structural parts of the account programmatically.
- Quick replies and smart views
- Manage saved replies and saved views from outside the interface.
- Help center and AI agent
- Reach help center content and AI agent configuration over the same API.
- Encrypted keys, rate limited
- An encrypted per-organisation API key, with rate limiting to keep things predictable.
Pricing
Herodesk BasicFrom Herodesk Basic
The REST API comes with Herodesk Basic and every plan above it, together with webhooks. Try any paid plan free for 14 days.
Included from Herodesk Basic and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
REST API: connect Herodesk to the rest of your systems
A helpdesk that cannot be reached programmatically becomes an island, and the bridge is always somebody copying data by hand. The Herodesk REST API is versioned and covers conversations, messages, contacts, companies, custom fields, inboxes, tags, users, quick replies, smart views, help center content, the AI agent and webhooks, so most of what you can do in the interface, you can do from your own code.
It uses an encrypted per-organisation API key and is rate limited, so behaviour stays predictable under load. Paired with webhooks, which push events out to a URL you control as things happen, you can keep Herodesk and your own systems in step in both directions rather than polling for changes. For teams who need extra context beside a conversation without building a full integration, the custom widget embeds external content directly in the conversation panel.
The REST API is part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe, alongside more than 30 ready-made integrations. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































