Webhooks
Herodesk BasicYour systems find out as it happens.
Fire HTTP notifications to a URL you choose when things happen in Herodesk: conversations, messages, contacts, companies, quick replies, rules and watchers. Or trigger one from a rule.
The problem
Polling is a poor substitute for knowing
If your other systems have to ask "has anything changed?" every few minutes, they are always slightly out of date and doing most of that work for nothing.
- Scheduled jobs polling for changes that usually have not happened
- Delays between something happening and anything reacting
- Internal dashboards showing stale support data
- Notifications built by hand for events the helpdesk already knows about
Why teams love it
Push, not poll
Webhooks flip the direction, so your systems are told the moment something happens.
- Real-time by default
- Events reach your systems as they occur rather than on the next scheduled run.
- Less wasted work
- No polling job asking a question that is usually answered "nothing changed".
- Build your own alerts
- Route events into chat, dashboards or an on-call system exactly how your team wants them.
- Conditional, via rules
- Fire a webhook from a rule, so only the conversations that match your conditions trigger it.
What’s inside
The events that matter
HTTP notifications to a URL you set, across the main objects in the account.
- Conversation events
- Created, updated and deleted conversations.
- Message events
- Messages sent and messages received.
- Contact and company events
- Contacts created and updated; companies too, where the Companies feature is enabled.
- Quick reply and rule changes
- Changes to your saved replies and automation rules.
- Watcher events
- Watchers being added to or removed from a conversation.
- Fired from a rule
- Trigger a webhook as a rule action, so it only fires for conversations you care about.
Pricing
Herodesk BasicFrom Herodesk Basic
Webhooks come with Herodesk Basic and every plan above it, together with the REST API. Firing a webhook from a rule needs the rules engine.
Included from Herodesk Basic and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































