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Webhooks

Herodesk Basic

Your systems find out as it happens.

Fire HTTP notifications to a URL you choose when things happen in Herodesk: conversations, messages, contacts, companies, quick replies, rules and watchers. Or trigger one from a rule.

The problem

Polling is a poor substitute for knowing

If your other systems have to ask "has anything changed?" every few minutes, they are always slightly out of date and doing most of that work for nothing.

  • Scheduled jobs polling for changes that usually have not happened
  • Delays between something happening and anything reacting
  • Internal dashboards showing stale support data
  • Notifications built by hand for events the helpdesk already knows about

Why teams love it

Push, not poll

Webhooks flip the direction, so your systems are told the moment something happens.

Real-time by default
Events reach your systems as they occur rather than on the next scheduled run.
Less wasted work
No polling job asking a question that is usually answered "nothing changed".
Build your own alerts
Route events into chat, dashboards or an on-call system exactly how your team wants them.
Conditional, via rules
Fire a webhook from a rule, so only the conversations that match your conditions trigger it.

What’s inside

The events that matter

HTTP notifications to a URL you set, across the main objects in the account.

Conversation events
Created, updated and deleted conversations.
Message events
Messages sent and messages received.
Contact and company events
Contacts created and updated; companies too, where the Companies feature is enabled.
Quick reply and rule changes
Changes to your saved replies and automation rules.
Watcher events
Watchers being added to or removed from a conversation.
Fired from a rule
Trigger a webhook as a rule action, so it only fires for conversations you care about.

Pricing

Herodesk Basic

From Herodesk Basic

Webhooks come with Herodesk Basic and every plan above it, together with the REST API. Firing a webhook from a rule needs the rules engine.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story