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Snooze

Herodesk Basic

Clear your inbox of what can wait.

Snooze a conversation until a date and time you choose, and it reopens in the inbox on its own. Your queue stays down to what actually needs you now: nothing rides on a sticky note or your memory.

The problem

A queue full of things you can’t do yet

Half the inbox is waiting on a customer, a supplier, or a date next week, but it all sits in front of you, so the conversations that need you now are harder to spot.

  • Conversations waiting on someone else clutter the queue
  • You keep re-reading the same "nothing to do yet" threads
  • Follow-ups live on sticky notes and calendar reminders
  • Something slips because there was no reminder at all

Why teams love it

An inbox that only shows what needs you now

Snooze turns a cluttered queue into a clean, trustworthy list of what to handle today.

A calmer, clearer queue
Tuck away anything you can’t act on yet, so the inbox only shows the conversations that need a reply right now.
Follow-ups that come back on their own
Pick a date and time and the conversation reopens itself: no reminders, no sticky notes, nothing to remember.
Nothing quietly slips
Waiting on a customer or a supplier? Snooze it and trust it to resurface exactly when you asked.
Honest wait-time stats
Time spent snoozed is counted in your time-in-status reporting, so your numbers reflect real handling time.

What’s inside

Set it, forget it, get it back

Everything you need to defer a conversation with confidence and see it again at the right moment.

Snooze to any date and time
Choose exactly when a conversation should come back: later today, next week, or a specific date.
Reopens on its own
When the time comes, the conversation returns to the inbox as if it just arrived.
Built for follow-ups
Waiting on a reply or a delivery date? Snooze until then and get it off your plate for now.
Counts in your stats
Snoozed time is included in time-in-status reporting, so your metrics stay accurate.
A tidy shared queue
Snooze sits alongside assign, tag and note, so the whole team sees a queue of what actually needs work.
Pick it back up any time
Changed your mind? Reopen a snoozed conversation whenever you want, before its timer is up.

Pricing

Herodesk Basic

Ready on every paid plan

Snooze comes with Herodesk Basic and every plan above it. Start a 14-day trial on any paid plan and clear your queue in minutes.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Snooze: defer conversations until you can act on them

Snooze lets you put a conversation to sleep until a date and time you choose, and it reopens in your shared inbox on its own. Instead of a queue full of threads waiting on a customer, a supplier, or next week, you keep the inbox down to what needs a reply now. It is the simplest way to handle follow-ups without sticky notes or calendar reminders, and time spent snoozed is counted in your time-in-status reporting so the numbers stay honest.

Snooze works alongside the rest of the shared inbox (assign, tag and note, plus AI agents that tag and route conversations automatically), so your team always sees a clean, trustworthy queue. With more than 30 integrations, the order or delivery you were waiting on sits right next to the conversation when it comes back.

Snooze is part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story