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@mentions

Free on every plan

Get the right person, right now.

@mention any teammate in an internal note. They get notified, the conversation turns unread for them, and it lands in their own Mentions folder, so the ask does not depend on them noticing.

The problem

Asking a colleague is its own little project

You need one answer from one person. Getting it means leaving the conversation, finding them somewhere else, and explaining the whole case from scratch.

  • Copy-pasting a case into chat so someone can look at it
  • "Did you see the thing I sent you?" a day later
  • The answer comes back in chat and never reaches the case
  • Questions to a colleague get lost in a busy channel

Why teams love it

One @, and they are in it

Mentions replace the whole ritual of pulling someone into a case with a single character.

They cannot miss it
A mention notifies them, marks the conversation unread for them, and files it in their Mentions folder: three separate ways to land.
No re-explaining
They open the conversation and read the whole thread themselves, so you do not have to summarise it.
The answer stays with the case
They reply in the note, so the reasoning ends up in the conversation instead of a chat channel.
A personal to-do list
Everyone gets their own Mentions folder: a clear list of the conversations where someone needs them.

What’s inside

Small feature, three jobs

A mention does more than send a notification: it makes sure the conversation actually gets attention.

Mention any active teammate
Type @ in an internal note and pick the person you need from your team.
They get notified
The mention triggers a notification through whichever channels they have turned on in their profile.
Marked unread for them
The conversation becomes unread in their view, so it stands out next time they look at the inbox.
Their own Mentions folder
Every mention collects in a personal folder: a running list of what needs their input.
Private to the team
Mentions happen inside internal notes, so the customer never sees that someone was pulled in.
Tunable notifications
Each person decides how mentions reach them (in-app, email, or a badge count) from notification preferences.

Pricing

Free on every plan

Free, on every plan

@mentions come with internal notes on every Herodesk plan, including Free.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

@mentions: pull the right colleague into a conversation

Most escalations in a shared inbox are small: one question, for one person, about one case. @mentions make that a single step. Mention any active teammate inside an internal note and three things happen at once: they are notified, the conversation is marked unread for them, and it appears in their own Mentions folder. The ask does not depend on them happening to look in the right place.

Because the mention lives in an internal note, the customer never sees it, and the answer comes back attached to the conversation rather than in a chat channel nobody can search later. Everyone controls how mentions reach them through notification preferences: in-app, email, or a badge count.

@mentions are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

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Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story