@mentions
Free on every planGet the right person, right now.
@mention any teammate in an internal note. They get notified, the conversation turns unread for them, and it lands in their own Mentions folder, so the ask does not depend on them noticing.
The problem
Asking a colleague is its own little project
You need one answer from one person. Getting it means leaving the conversation, finding them somewhere else, and explaining the whole case from scratch.
- Copy-pasting a case into chat so someone can look at it
- "Did you see the thing I sent you?" a day later
- The answer comes back in chat and never reaches the case
- Questions to a colleague get lost in a busy channel
Why teams love it
One @, and they are in it
Mentions replace the whole ritual of pulling someone into a case with a single character.
- They cannot miss it
- A mention notifies them, marks the conversation unread for them, and files it in their Mentions folder: three separate ways to land.
- No re-explaining
- They open the conversation and read the whole thread themselves, so you do not have to summarise it.
- The answer stays with the case
- They reply in the note, so the reasoning ends up in the conversation instead of a chat channel.
- A personal to-do list
- Everyone gets their own Mentions folder: a clear list of the conversations where someone needs them.
What’s inside
Small feature, three jobs
A mention does more than send a notification: it makes sure the conversation actually gets attention.
- Mention any active teammate
- Type @ in an internal note and pick the person you need from your team.
- They get notified
- The mention triggers a notification through whichever channels they have turned on in their profile.
- Marked unread for them
- The conversation becomes unread in their view, so it stands out next time they look at the inbox.
- Their own Mentions folder
- Every mention collects in a personal folder: a running list of what needs their input.
- Private to the team
- Mentions happen inside internal notes, so the customer never sees that someone was pulled in.
- Tunable notifications
- Each person decides how mentions reach them (in-app, email, or a badge count) from notification preferences.
Pricing
Free on every planFree, on every plan
@mentions come with internal notes on every Herodesk plan, including Free.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
@mentions: pull the right colleague into a conversation
Most escalations in a shared inbox are small: one question, for one person, about one case. @mentions make that a single step. Mention any active teammate inside an internal note and three things happen at once: they are notified, the conversation is marked unread for them, and it appears in their own Mentions folder. The ask does not depend on them happening to look in the right place.
Because the mention lives in an internal note, the customer never sees it, and the answer comes back attached to the conversation rather than in a chat channel nobody can search later. Everyone controls how mentions reach them through notification preferences: in-app, email, or a badge count.
@mentions are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
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Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































