Drafts
Free on every planPick up exactly where you left off.
A reply you started is saved the moment you stop typing, on the conversation, not in your browser. Close the tab, reload, hand the thread to a colleague: the words are still there.
The problem
The reply you wrote twice
Support writing rarely happens in one sitting. You start an answer, something interrupts you, and the work you already did is gone.
- A careful reply lost to a reload or a closed tab
- Writing the same answer again because you had to go and check a detail
- No way to see which conversations you have already started answering
- A half-finished reply that only exists in one person’s browser
Why teams love it
Nothing you write goes missing
Drafts are saved on the conversation itself, so they behave the way you expect them to.
- Interruptions stop costing you work
- Step away mid-sentence and come back to the same reply, on the same conversation, with nothing retyped.
- One place to find what you started
- My Drafts collects every reply you have in progress and shows the count in your sidebar, so nothing sits half-answered.
- Hand a thread over cleanly
- A draft lives on the conversation, so the next person sees the work already done instead of starting from a blank box.
- No clutter to clean up
- Drafts you never wrote anything in are thrown away by themselves, so the folder only holds real work.
What’s inside
Saved as you type, wherever you are
Drafts are part of the composer: there is nothing to switch on and nothing to remember.
- Automatic saving
- Your reply is stored as you write it, with no Save button anywhere.
- Saved on the conversation
- The draft belongs to the thread, so it survives a reload, another device, or a different browser.
- A My Drafts folder
- Every reply you have in progress, in one list with its own count in the sidebar.
- Empty drafts clear themselves
- Open a composer, type nothing, move on: nothing is left behind.
- Available through the API
- Drafts can be read and deleted programmatically, alongside the rest of your conversation data.
- Works with the rest of the inbox
- Snooze, assign or tag a conversation and the draft stays exactly where you left it.
Pricing
Free on every planFree, on every plan
Drafts are part of the shared inbox on every Herodesk plan, including Free. No limit on how many you keep.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Drafts: never lose a half-written support reply again
Drafts in Herodesk save the reply you are writing straight onto the conversation in your shared inbox, as you type. There is no Save button and nothing to remember: step away for a meeting, reload the page, or open the thread on another device, and the text is where you left it. Because the draft belongs to the conversation rather than to your browser, handing a thread to a colleague hands over the work already done with it.
Every reply in progress is gathered in a My Drafts folder with its own count in the sidebar, so a half-answered conversation cannot quietly slip past you. Drafts you opened but never wrote in are discarded automatically, and drafts can be read or deleted through the API alongside the rest of your conversation data.
Drafts are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies teams across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































