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Notification preferences

Free on every plan

Alerts on your terms.

Everyone chooses how they get notified (in-app, email, or a badge count) and for which triggers, per inbox. The person doing the work decides what interrupts them.

The problem

Too many alerts is the same as none

A shared inbox that notifies everyone about everything trains the whole team to ignore notifications: including the one that mattered.

  • Alerts for conversations that are not yours and never will be
  • Email notifications duplicating what is already in the app
  • People muting everything and then missing a mention
  • One setting for the whole account, suiting nobody

Why teams love it

Everyone sets their own volume

Notifications are personal, so Herodesk lets each person tune them instead of imposing one setting on the team.

Only what concerns you
Choose whether you hear about everything, only your assigned work, or only when someone mentions you.
Per inbox, not per account
Follow the busy inbox closely and keep a quieter one on a badge count, rather than one setting for all.
The right channel for you
In-app, email, or a simple badge count: pick what fits how you actually work.
Notifications people trust
When alerts are relevant, they get acted on. That is what makes mentions and watchers work.

What’s inside

Three ways to be told, four reasons to be told

Combine the delivery method with the triggers that matter to you, inbox by inbox.

In-app notifications
Alerts inside Herodesk while you are working in it.
Email notifications
Get told by email, for when you are not sitting in the helpdesk all day.
Badge count
A quiet unread count instead of an interruption, for inboxes you check rather than watch.
Pick your triggers
Assigned to me, all inboxes, mentioned, or conversations you are watching.
Set per inbox
Each inbox gets its own configuration, so a busy channel and a quiet one can behave differently.
Managed from your profile
Everyone controls their own preferences: no admin has to set them up for the team.

Pricing

Free on every plan

Free, on every plan

Notification preferences are part of every Herodesk plan, including Free.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story