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Multi-language help center

Herodesk Basic

One help center, every market.

Translate collections, categories, articles and FAQs, and choose which languages each site offers. A background job can auto-translate content for you.

The problem

Selling abroad, documenting at home

You ship to six countries and your help center exists in one language. Every customer outside your home market either struggles through it or writes in instead.

  • Self-service that only works for one country
  • Support volume from abroad that never falls
  • Separate help centers per market, drifting apart
  • Translation work that never reaches the top of the list

Why teams love it

Deflection in every market you sell in

A help center only deflects volume in the languages it exists in, which is why translation is worth automating.

Self-service that travels
Customers in every market you sell to can find their own answers, in their own language.
One library, not six
Translations belong to the same articles, so content stays in step instead of drifting per market.
Translated without the project
A background job can auto-translate content, so a new article does not wait weeks for a translator.
Per-site language control
Each help center offers exactly the languages that make sense for its audience.

What’s inside

Translation across the whole structure

Not just articles: the navigation around them too.

Translate collections and categories
The structure customers navigate is translated, not only the content inside it.
Translate articles and FAQs
Both long-form articles and short FAQ entries can be published per language.
Languages per site
Choose which languages each help center offers, independently of the others.
Background auto-translation
A background job can translate content for you rather than requiring manual work per article.
AI translation on AI plans
The AI translation behind auto-translation requires an AI-enabled plan.
Review before publishing
Translated content goes through the same drafts and publishing flow as anything else.

Pricing

Herodesk Basic

From Herodesk Basic

Multi-language help centers come with Herodesk Basic and up. The AI translation behind auto-translation needs an AI-enabled plan.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Multi-language help center: self-service in every market

A help center only deflects support volume in the languages it exists in. If you ship to six countries and document in one, every customer outside your home market either struggles through a foreign-language article or writes in instead, which is exactly the volume the help center was supposed to remove.

Herodesk translates the whole structure, not just the text: collections, categories, articles and FAQs can each be published per language, and you choose which languages each site offers. A background job can auto-translate content so a new article does not wait weeks for a translator; the AI translation behind it needs an AI-enabled plan. Everything goes through the same drafts and publishing flow, so you can review before anything goes live.

Multi-language help centers are part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe. For live conversations, two-way translation lets your team reply in languages they do not speak. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story