Quick search
Free on every planEverything you need, one keystroke away.
Press Cmd/Ctrl+K anywhere in Herodesk. One box finds conversations, customers and pages, filters as you type, and acts on the conversation you have open.

The problem
Every lookup is a detour
A customer mentions an order number. To check it you leave your reply, open the inbox, set three filters and scroll. Then you find your way back.
- Clicking through menus to reach a conversation you already know the number of
- Setting the same filters again every time you need “open, in Webshop Orders”
- Opening conversation after conversation just to see which one it is
- Reaching for the mouse to close, tag or snooze, dozens of times a day
See it in action
Start typing, and the right result is on top
Real screens from Herodesk, filled with a made-up webshop. Pick a search to see what comes back.

Open quick search on a conversation and its actions come first: close, snooze, assign, move to a team and more. Below them are your recent searches and the conversations you viewed last.
Snooze needs a paid plan, team moves Pro

One word finds the matching conversations, a quick reply you can drop into your answer, the tag, the help-center article and a search through every message. The newest conversation is always first.

When what you type is a question rather than a search, press Tab to hand it to Copilot. The answer opens beside the conversation, with links to the conversations it found.
Copilot is part of Plus
Why teams love it
Less clicking, more answering
Quick search removes the small detours between a customer’s question and your reply. Over a busy day, they add up.
- Reach any conversation in a second
- Type the number, the customer’s name or a phrase from the thread. The newest match comes first, so you rarely look further.
- Check before you open
- Preview a conversation’s latest messages in the side pane, and only open the one you actually need.
- Keep your hands on the keyboard
- Close, snooze, assign and tag the open conversation without hunting for the right button.
- Answer with what you already have
- Quick replies and help-center articles sit in the same search, ready to drop into your reply.
What’s inside
One shortcut, the whole helpdesk
Cmd+K on a Mac or Ctrl+K on Windows, from anywhere in Herodesk.
- Search across Herodesk
- Conversations by number, subject, message text and customer name or email, plus contacts, companies, inboxes, teammates, tags, settings, help-center articles and attachments.
- Filters that autocomplete
- Type in:, status:, is:, assignee:, from:, tag:, before: or after: and pick from the suggestions. Each filter becomes a chip you remove with one click.
- Status at a glance
- Every result shows status, assignee and unread state. On Pro you also see which conversations are at risk of breaking their SLA.
- Preview without opening
- Press the right arrow to read a conversation’s latest messages in a side pane, then open it only if it is the one.
- Conversation actions
- Close, reopen, snooze, assign, move team or inbox, add or remove tags, mark as spam or merge, right from the box.
- Quick replies and Copilot
- Insert a quick reply or help-center link into your reply, or send the question to Copilot instead.
Pricing
Free on every planFree, on every plan
Quick search is part of every Herodesk plan, including Free. Snoozing needs a paid plan, Copilot is part of Plus, and SLA badges and team actions are part of Pro.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Quick search: a command palette for customer support
Quick search is the command palette of your shared inbox. Press Cmd+K on a Mac or Ctrl+K on Windows from anywhere, and one box searches conversations by number, subject, message text and customer name or email, with the newest matching thread first. The same search covers contacts, companies, inboxes, teammates, tags, settings pages, help-center articles and attachments, so you never need to remember where something lives.
Typed filters such as status:, in:, assignee:, tag:, before: and after: narrow the results and autocomplete as you type, and a side pane previews a conversation without opening it. On an open conversation the palette lists its actions, from closing and snoozing to assigning, tagging and merging, and it can insert a quick reply or hand a question to Copilot. For the questions customers ask again and again, AI agents can answer before they ever reach your inbox, and with more than 30 integrations the order behind a conversation is one click away.
Quick search is included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”
















































































