Two-factor authentication (2FA)
Herodesk ProA password is not enough.
Add a second authentication step at sign-in, turned on per user or enforced across the whole account. Admins can reset a user’s 2FA when something goes wrong.
The problem
A helpdesk login opens the whole customer base
One reused password on one agent account is enough to read every conversation, every contact and every order you have ever handled.
- Passwords reused from other services that have been breached
- Phishing that targets support staff specifically
- No way to require stronger sign-in across the team
- Compliance requirements you cannot currently meet
Why teams love it
The cheapest security you will add
A second factor removes almost the entire risk of a stolen or reused password, for a few seconds at sign-in.
- Stolen passwords stop working
- A leaked or guessed password is not enough on its own to reach your customer data.
- Enforce it for everyone
- Admins can require 2FA across the whole account rather than hoping people opt in.
- Recovery without drama
- An admin can reset a user’s 2FA when a phone is lost, so nobody is locked out permanently.
- Helps with compliance
- Enforced 2FA is a common requirement in security reviews and customer questionnaires.
What’s inside
Optional or mandatory, your choice
Straightforward account security without a rollout project.
- A second sign-in step
- An additional authentication factor on top of the password at login.
- Per-user opt-in
- Individuals can turn 2FA on for their own account whenever they want.
- Account-wide enforcement
- Admins can require two-factor authentication for everyone on the account.
- Admin reset
- Admins can reset a user’s 2FA so a lost device does not mean a lost account.
- Works with SSO
- Use alongside single sign-on, or on its own where SSO is not in place.
- Recorded in the audit log
- User and security changes are traceable in the audit log.
Pricing
Herodesk ProFrom Herodesk Pro
Two-factor authentication comes with Herodesk Pro, alongside SSO, teams and companies. Try any paid plan free for 14 days.
Included from Herodesk Pro and up.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































