Herodesk’s Got Your BackSee the release

Roles and permissions

Free on every plan

Access that fits the job.

Three roles (admin, manager and agent) decide what each person can reach in settings and which admin actions they can take. A clear line between running the account and working in it.

The problem

Everyone an admin is not a permissions model

When every account can change every setting, one wrong click reconfigures a channel or deletes a rule, and nobody is quite sure who did it.

  • A new hire can change billing or delete an inbox on day one
  • Settings drift because everybody can edit them
  • No way to give a temp access to conversations only
  • Offboarding means hoping you removed the right things

Why teams love it

Safe defaults, no configuration project

Three roles cover what a support team actually needs, without a permissions matrix nobody wants to maintain.

Protect the setup
Only admins reach the settings that shape the account: channels, rules, billing and integrations.
Agents can just work
Give people everything they need to handle conversations and nothing they could break by accident.
A middle ground that makes sense
Managers sit between the two, with the oversight a team lead needs but not the full keys to the account.
Nothing to design
Roles work sensibly from the moment you invite someone: there is no permission matrix to plan first.

What’s inside

Three roles, clearly separated

Each role decides both what someone sees in settings and which administrative actions they can take.

Admin
Full access: account settings, channels, integrations, billing, users and every administrative action.
Manager
Oversight of the team and its work, without the account-level controls reserved for admins.
Agent
Everything needed to handle conversations, with settings and admin actions kept out of reach.
Applied across settings
The role governs what appears in settings, so people are not shown controls they cannot use.
Set per user
Each person carries exactly one role, assigned when you invite them and changeable at any time.
Recorded in the audit log
User and role changes are written to the audit log, so access changes are traceable.

Pricing

Free on every plan

Free, on every plan

Roles and permissions are part of every Herodesk plan, including Free. Access control is not something we think you should have to pay extra for.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Roles and permissions: who can change what

Every user in Herodesk carries one of three roles (admin, manager or agent), and that role decides what they can reach in settings and which administrative actions they can take. It draws a clear line between the people who configure the account and the people who work in it, so a new hire cannot reconfigure a channel or delete a rule on their first day.

Roles apply throughout the shared inbox: settings people cannot use are not shown to them, and user and role changes are written to the audit log so access is traceable after the fact. On Herodesk Pro, teams add a further grouping layer with their own managers, and SSO and two-factor authentication tighten how people sign in.

Roles and permissions are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story