Herodesk’s Got Your BackSee the release

Lite users

Free on every plan

Everyone in the loop, not on the bill.

Create colleagues as Lite users: free seats that read conversations, write internal notes, get @mentioned and watch cases, without ever replying to customers.

The problem

"Can you forward me that thread?"

The people around support, founders, warehouse, finance, product, need to see conversations far more often than they need to answer them. A full seat for reading along is hard to justify, so they get forwards and screenshots instead.

  • Threads forwarded and screenshotted to people outside the helpdesk
  • Context lost the moment a conversation leaves the inbox
  • A paid seat hard to justify for someone who never replies
  • Input from colleagues arriving in other tools, detached from the case

Why teams love it

The whole company can see support

Lite users bring everyone who touches a customer case into the same tool, at no cost.

Free, really
A Lite seat costs nothing on any plan, so visibility never has to compete with the budget.
Notes instead of forwards
Colleagues answer in an internal note on the conversation itself, where the context already is.
Pull people in with @
@mention a Lite user and they are notified and can read the whole thread themselves.
Nothing to mis-send
Lite users can never send anything to a customer, so there is no risk in adding them.

What’s inside

Read, note, follow

Everything a colleague outside the support team needs, and nothing that answers customers.

Read conversations
Lite users open and read conversations like any teammate.
Write internal notes
They join the internal discussion on a conversation with notes customers never see.
@mentions
Mention a Lite user to notify them, exactly like any other teammate.
Watchers
Add them as watchers, one by one or automatically by a rule, so they follow the cases that matter to them.
No replies to customers
Sending replies is switched off for Lite users; answering stays with the paid team.
Managed like any user
Admins create, manage and delete Lite users from the same user settings as everyone else.

Pricing

Free on every plan

Free, on every plan

Lite users are free on every Herodesk plan and never count as paid seats. Add as many as you need.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story