Lite users
Free on every planEveryone in the loop, not on the bill.
Create colleagues as Lite users: free seats that read conversations, write internal notes, get @mentioned and watch cases, without ever replying to customers.
The problem
"Can you forward me that thread?"
The people around support, founders, warehouse, finance, product, need to see conversations far more often than they need to answer them. A full seat for reading along is hard to justify, so they get forwards and screenshots instead.
- Threads forwarded and screenshotted to people outside the helpdesk
- Context lost the moment a conversation leaves the inbox
- A paid seat hard to justify for someone who never replies
- Input from colleagues arriving in other tools, detached from the case
Why teams love it
The whole company can see support
Lite users bring everyone who touches a customer case into the same tool, at no cost.
- Free, really
- A Lite seat costs nothing on any plan, so visibility never has to compete with the budget.
- Notes instead of forwards
- Colleagues answer in an internal note on the conversation itself, where the context already is.
- Pull people in with @
- @mention a Lite user and they are notified and can read the whole thread themselves.
- Nothing to mis-send
- Lite users can never send anything to a customer, so there is no risk in adding them.
What’s inside
Read, note, follow
Everything a colleague outside the support team needs, and nothing that answers customers.
- Read conversations
- Lite users open and read conversations like any teammate.
- Write internal notes
- They join the internal discussion on a conversation with notes customers never see.
- @mentions
- Mention a Lite user to notify them, exactly like any other teammate.
- Watchers
- Add them as watchers, one by one or automatically by a rule, so they follow the cases that matter to them.
- No replies to customers
- Sending replies is switched off for Lite users; answering stays with the paid team.
- Managed like any user
- Admins create, manage and delete Lite users from the same user settings as everyone else.
Pricing
Free on every planFree, on every plan
Lite users are free on every Herodesk plan and never count as paid seats. Add as many as you need.
Included free on every plan, forever.
Customer stories
Read about our customers’ experience with Herodesk
Meet some of the businesses that use Herodesk for their customer service every day.
Pricing
Choose the plan that fits your needs
Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.
Herodesk Free
For working on your own
$0
Herodesk Basic
Bring your team together
$34per user / month
Herodesk Plus
Spend less time on routine work
$57per user / month
Herodesk Pro
Keep service consistent as you grow
$80per user / month
Give your team time back
Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby
CEO · Pluspige
From a Herodesk customer
4–6
hours saved on cleanup after live sales
Read the customer story“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”















































































