Herodesk’s Got Your BackSee the release

Smart views

Herodesk Basic

The exact queue you need, one click away.

Smart views are saved, rule-based slices of your inbox: "unassigned", "tagged urgent", "waiting on us". Set the conditions once, and the right conversations are always waiting for you in the sidebar.

The problem

The same filters, set up again every day

Without saved views, everyone re-applies the same filters by hand, the conversations that matter get buried, and no two people look at the queue the same way.

  • You rebuild the same filter every single morning
  • Urgent conversations get lost in one long list
  • No quick way to see just your team’s slice of the inbox
  • Everyone triages from a different, ad-hoc view

Why teams love it

Your whole queue, sliced your way

Smart views turn a busy inbox into focused, one-click lists your whole team can rely on.

One click, not ten filters
Save any combination of conditions as a view and reach it from the sidebar whenever you need it: no re-filtering.
Nothing urgent slips
Keep a view for "tagged urgent" or "waiting the longest" so the conversations that matter are never buried.
Everyone works the same way
Shared views give the whole team the same focused lists, so triage stays consistent no matter who is on.
Made for how you work
Build views around a channel, a tag, an assignee, or word count, whatever "important" means for your team.

What’s inside

Built from simple, visual conditions

Everything you need to carve your inbox into exactly the lists your team works from.

Conditions on anything
Filter on conversations, contacts, companies, and messages: tags, assignee, status, channel, word count, and more.
A visual builder
Set up each view in a point-and-click editor in settings: no query language and no code.
Right in the sidebar
Saved views live in their own section of the sidebar, so a one-click slice is always where you expect it.
Ready-made slices
Spin up the classics in seconds (like "unassigned", "tagged urgent", or "waiting on us") and tweak them any time.
Always up to date
A view reflects the inbox as it changes, so it always shows what matches its conditions right now.
Built on your tags and assignments
Lean on the tags, assignment, and statuses you already use to mirror your real workflow.

Pricing

Herodesk Basic

Ready on every paid plan

Smart views come with Herodesk Basic and every plan above it. Start a 14-day trial on any paid plan and set up your first views in minutes.

Included from Herodesk Basic and up.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Smart views: saved inbox filters for support teams

A smart view is a saved, rule-based slice of your shared inbox. Instead of re-applying the same filters every day, you set the conditions once (a tag, an assignee, a channel, a status) and Herodesk keeps that list one click away in the sidebar. Views can span conversations, contacts, companies and messages, so "unassigned", "tagged urgent" or "waiting on us" are always right there.

Because views are shared, the whole team triages the same way. Pair them with tags and assignment to mirror your real workflow, and let AI agents tag, route and filter conversations automatically so your views stay meaningful as volume grows. With more than 30 integrations, the right orders and customer data sit next to every conversation a view surfaces.

Smart views are part of Herodesk Basic and up, used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story