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Quick replies

Free on every plan

Answer it well once, then reuse it.

Save your best answers and drop them into the editor from a search dropdown. Share them with the whole organisation, a team, or keep them to yourself, and scope them to the inboxes where they belong.

The problem

The same answer, written from scratch, forever

Most of a support queue is a handful of questions asked over and over. Everyone answers them slightly differently, and everyone types them out again every time.

  • Retyping delivery times and return policies all day
  • Five people, five different versions of the same answer
  • The good phrasing lives in one person’s head
  • Policy changes and half the team keeps sending the old wording

Why teams love it

Faster replies, and better ones

Quick replies do not just save typing: they make the best answer in the team the default answer.

Cut the repetitive typing
The questions you answer twenty times a day become a two-keystroke insert instead of a fresh paragraph.
One agreed answer
Everyone sends the same clear, correct wording, so customers get consistent information whoever picks up.
Update in one place
When a policy changes, change the saved reply: not everyone’s habits.
New hires sound experienced
Someone on their first week has the team’s best answers available from the start.

What’s inside

Shared, scoped, and searchable

Quick replies are built for a team, so they can be shared as widely (or as narrowly) as they should be.

Insert from a search dropdown
Search your saved replies from inside the editor and drop the right one straight into your draft.
Share with the organisation
Publish an answer to everyone, so the whole desk works from the same wording.
Share with a team
Scope a reply to one team, so returns answers do not clutter the sales team’s list.
Keep them personal
Save replies just for yourself for the phrasing you use but nobody else needs.
Scoped to specific inboxes
Limit a reply to the inboxes where it applies, so people only see what is relevant to the channel they are in.
Available over the API
Quick replies are exposed through the REST API and can trigger webhooks, so you can manage them from your own systems.

Pricing

Free on every plan

Free, on every plan

Quick replies are part of every Herodesk plan, including Free: sharing, scoping and all.

Included free on every plan, forever.

Get started for free

Customer stories

Read about our customers’ experience with Herodesk

Meet some of the businesses that use Herodesk for their customer service every day.

Pricing

Choose the plan that fits your needs

Alongside a free version with a selection of features, you can choose from three Herodesk plans. Then add a separate AI agent plan to suit your usage. Right now, you can try Pro free for 14 days.

Herodesk Free

For working on your own

$0

Herodesk Basic

Bring your team together

$34per user / month

Herodesk Plus

Spend less time on routine work

$57per user / month

Herodesk Pro

Keep service consistent as you grow

$80per user / month

Quick replies: the same good answer, every time

Most support queues are dominated by a small number of repeated questions: delivery times, return policies, sizing, where an order is. Quick replies turn your best answer to each of those into a saved snippet you insert from a search dropdown inside the reply editor. The typing disappears, and so does the variation between how five different people explain the same policy.

Because they are built for a team rather than an individual, each quick reply can be shared with the whole organisation, a single team, or just you, and scoped to specific inboxes so people only see what applies to their channel. When a policy changes you update one saved reply instead of everyone’s habits. On AI-enabled plans, AI agents can draft a reply for you when there is no saved answer that fits.

Quick replies are included on every Herodesk plan, including Free, and used by webshops, B2B companies and SaaS companies across Europe. Herodesk is built and hosted in Scandinavia and 100% GDPR compliant. See pricing for what each plan includes.

Give your team time back

Start your free trial with free VIP onboarding. Meet a product specialist online and get personal help until everything is up and running to your satisfaction.

Ken Primby

Ken Primby

CEO · Pluspige

From a Herodesk customer

4–6

hours saved on cleanup after live sales

“Herodesk brought all our channels together, saved us several hours of manual cleanup after our live sales and gave the team a clear overview.”

Read the customer story